We are currently experiencing an issue for some of our customers in the Scotts Valley area with wireless Internet connections. This issue is preventing traffic from flowing to customers fed from the Cruzio point of presence at 5900 Butler St. This also includes customers with wired connections within the Enterprise Technology Center.
Cruzio techs are actively investigating the cause of the outage and will update this network status as the situation progresses.
We apologize for any inconvenience this may cause and thank you for your patience.
Web hosting server host4.cruzio.com is now back up and operational. Any mail sent during the down time was queued up and is now being delivered.
Due to a problem with the server, host4 is being rebooted and we are running some diagnostics on it in the process. This should only effect web hosting customers who have web hosting accounts on host4.cruzio.com. Services should be restored in a few moments and any mail sent during this time will be queued up and delivered once services are back up. We apologize for the inconvenience.
As of around 8:30pm on Friday January 2nd, our main fiber back haul connection was fully repaired and back online. We appreciated your patience in the matter.
Cruzio’s main fiber backhaul connection is currently down and all customer traffic is routing over our backup link. No customers are down, but at times of heavy load, Internet speeds may be somewhat impacted until the main fiber path is restored.
Our upstream provider as already dispatched crews to the site but we have no confirmed ETA for repair. As such, speeds may be impacted through the weekend. We will update our Network Status as soon as we have more information.
Our network is designed to react to occasional disruption on our primary connection and when the incident occurred traffic automatically failed-over to the secondary link with no downtime for customers.
A faulty power supply at one of our mountain top sites has been replaced, and all wireless customers should be back online. Thank you for your patience.
12/30/14 @ 9:40am – We have restored internet service to the Weston neighborhood as part of the fix being performed on one of our mountain top sites. We apologize for the inconvenience.
Our technicians have located a problem with one of the power supplies at our Mt Loma Prieta tower that is effecting customers in Weston and a few customers connected directly to that tower. Technicians are now en route to the location and will be switching out the power supply very shortly. We apologize for any inconvenience.
At 8:30 am this morning, a network issue presented itself at one of our mountain top sites. This is affecting traffic to some of our wireless customers being fed from this site. We are actively working to resolve this issue, and will add to this status as updates become available.
At about 9am on Saturday 12/20/14 Cruzio techs identified a problem with a power supply at the Weston West broadcast site. The faulty equipment was replaced and service was restored to all affected customers.
We thank you for your patience during the repair procedures and apologize for any inconvenience.