Cruzio engineering will be upgrading three of our hosting servers – host8, host10, and host11 tonight (12/26) beginning at 10pm. During the upgrade period, the Plesk control panel may not be available, but websites and email will continue to work. Each server will require a reboot at the end of the work, so there will be a brief period of downtime as the hardware comes back online. Any incoming email will be queued on our secondary server for delivery once the upgrade is complete.
12/21/2018 12:46AM – [RESOLVED] sporadic outages in River St./Ocean St./Harvey West areas
This issue of sporadic downtime for customers with Wireless, Certified, Dedicated, and Enterprise access services has been resolved.
12/20/2018 11:37PM – [UPDATE] sporadic outages in River St./Ocean St./Harvey West areas
Cruzio technicians are currently on site replacing a major infrastructure link that is the cause of this issue.
We hope to have this resolved in less than an hour (12:30AM).
12/20/2018 10:27PM – [UPDATE] sporadic outages in River St./Ocean St./Harvey West areas
Customers with Wireless, Certified, Dedicated, and Enterprise broadband in the Downtown, River Street, Ocean Street, and Harvey West areas of Santa Cruz are still experiencing sporadic outages.
We have technicians actively working on a solution.
12/20/2018 9:00PM [UPDATE] Sporadic Outages in Santa Cruz and Harvey West Areas
Cruzio Engineers have restored service to affected customers, but are currently still investigating the root cause.
We thank you for your patience.
12/20/2018 8:25PM – Sporadic Outages in Santa Cruz and Harvey West Areas
Cruzio Network Engineers are currently investigating sporadic service outages in Santa Cruz and Harvey West for customers on Wireless Pro, Dedicated Business Broadband, and Enterprise services. Customers with other services are not affected. We will update with further information.
12/19/2018 6:33pm – Partial Network Outage RESOLVED
Technicians were able to restore connectivity to the affected portions of our network at around 6:30pm this evening. We appreciate your patience.
12/19/2018 5:30pm – Partial Network Outage
Cruzio Technicians are aware of a Wireless Pro outage affecting some customers.
We are working on a fix for the issue. We will post updates as they develop.
This only affects customers with Wireless Pro; Velocity, Dsl, and Dialup services are not affected.
12/18/2018 11:45pm – Scheduled Maintenance on Host9 [COMPLETE]
All work on web hosting server host9.cruzio.com has been completed as of 11:45pm. Any mail send during the down time was queued up and should be delivered soon if not already.
12/18/2018 11pm – Scheduled Maintenance on Host9
We will be carrying out a scheduled maintenance on web hosting server host9.cruzio.com. They may result in some down time of the sites hosted on this server during the upgrade period. Any mail being delivered during this time will be queued up and delivered once the maintenance is complete.
