Beginning at 11:59PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 4AM, and will not affect other services.
9/23/20 2:30PM – Wireless Pro connectivity issues for some Wireless Pro, Dedicated, Enterprise customers in Mid-Town, Live Oak, and East Side Santa Cruz
Cruzio engineers are investigating an issue that is affecting connectivity for some Wireless Pro, Dedicated, and Enterprise customers in the areas of Midtown, Live Oak, and East Side Santa Cruz.
We do not have an ETA for repair at this time but we will update this post as more information becomes available.
9/23/20 9:30AM – Wireless Pro connectivity issues for some Wireless Pro, Dedicated, Enterprise customers in Mid-Town, Live Oak, and East Side Santa Cruz [RESOLVED]
Cruzio engineers have resolved a connectivity issue that was affecting connectivity for some Wireless Pro, Dedicated, and Enterprise customers in the areas of Midtown, Live Oak, and East Side Santa Cruz. If you are still experiencing any connectivity issues, please contact customer service.
9/16/2020 – Connectivity Issues at Mt. Allison, Los Gatos and San Jose
Cruzio engineers are aware of and monitoring a brief connectivity issue impacting Dedicated, Enterprise, and Wireless Pro customers in the Los Gatos and San Jose area served off Mt. Allison.
9/15/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Watsonville [COMPLETE]
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Watsonville on Tuesday 9/15/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
Update: Engineers have completed this work and all services should be up and operational.
9/15/20 11:59PM – Network maintenance for DSL customers
Tonight, 9/15/20 starting at 11:59PM and ending at 4:00AM, our upstream partner for copper services will be conducting maintenance on their infrastructure. This maintenance will temporarily impact connectivity for all DSL customers and the expected downtime during the window is approximately 30 minutes.
Please note that this maintenance will not affect Velocity customers.
9/15/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Watsonville
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Watsonville on Tuesday 9/15/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
9/10/2020 11:59PM – Infrastructure maintenance for some DSL customers
Beginning at 11:59PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL customers. Downtime will be approximately 15 minutes for these customers. This maintenance will not affect other services, including Velocity.
9/10/2020 11AM–3PM – Wireless Pro and Dedicated maintenance scheduled for Mt. Allison, Los Gatos and San Jose [COMPLETE]
Cruzio engineers will be performing maintenance on equipment that serves Point to Point and Dedicated Wireless customers in Mt. Allison, Los Gatos and San Jose on Thursday 9/10/20, between 11AM to 3PM. There will be a few brief interruptions throughout this maintenance window.
Update: Engineers have completed this work and all services should be up and operational.
9/9/2020 2PM – 4PM – Wireless Pro and Certified maintenance scheduled for 402 Ingalls Street [COMPLETE]
Cruzio engineers will be performing maintenance on equipment that serves Point to Point and Certified Wireless customers at 402 Ingalls Street on Wednesday 9/9/2020, between 2PM to 4PM. There will be a brief interruption of service during this maintenance window.
Update: Engineers have completed this work and all services should be up and operational.
