Cruzio engineers have scheduled a service-impacting maintenance window to upgrade networking equipment that serves customers in the mid-town and Live Oak area of Santa Cruz.

This is scheduled for Thursday, January 23st 2020 at 11:40PM and will last until 3:00AM on Friday, January 24th 2020.

This will affect customers with Certified, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

Expected customer downtime during this window will be up to 30 minutes.

This emergency maintenance has been resolved.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz.

This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

We expect actual customer downtime to be less than 2 minutes.

This maintenance affecting customers in the San Jose, Portola Valley, Milpitas, and Mt. Allison areas has been completed.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the San Jose, Portola Valley, Milpitas, and Mount Allison areas.

This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

This is scheduled for Thursday, January 9th 2020 at 12:15PM to 2:00PM.

We expect actual customer downtime to be less than 1 minute.

Our upstream provider will be performing network maintenance tonight,  January 8th, 2020 starting at 11:59pm within a 4 hour window. This should not cause any service downtime but some customers may experience brief periods of routing instability. This will affect Velocity and DSL services but Fiber, Wireless, Dedicated, and Enterprise access services will be unaffected.

This networking issue has been resolved for customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas.

Cruzio engineers have scheduled an service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas.

This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

This is maintenance window is scheduled for Tuesday, January 7th 2020 at 2:10PM to 4:00PM.

We expect actual customer connectivity downtime to be less than 5 minutes during the above time frame.

The connectivity issue affecting a handful of our legacy DSL customers has been resolved.

Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available.

This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.