The outage affecting customers in the Westside area has been resolved.
11/07/2019 11:30PM – PG&E related outage in Westside
Due to the PG&E related power outage, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in Westside is currently offline. Cruzio technicians are in route to provide backup power to the affected equipment.
11/06/2019 12:00am – Emergency Network Maintenance [COMPLETE]
Cruzio engineers have completed their work and saw no loss of service during the work period.
11/06/2019 12:00am – Emergency Network Maintenance
Cruzio engineers will be performing emergency network maintenance that may impact our fiber customers. We don’t anticipate much if any downtime during this period but want to alert customers in case any problems arise during the procedure.
10/29/2019 10:50PM – Network-wide outage [RESOLVED]
Between 9:15PM and 9:38PM, an issue with our core routers caused service-impacting disruption to many Cruzio customers with Fiber, Wireless, Certified, Dedicated, and Enterprise access services.
This was resolved for the majority of customers at 9:38PM. For Fiber Broadband, Cruzioworks, and customers with Dedicated access service specifically located at 877 Cedar St., service was restored at 10:40PM.
At this time all services have been restored. If you are still experiencing connectivity issues please contact our technical support.
10/29/2019 9:30PM – Network outage
Cruzio has experienced a core routing issue affecting many customers.
Engineers are working to restore connectivity.
10/28/2019 – 5:45PM Cruzio Response to the PG&E Power Outages [UPDATE]
All Cruzio’s main wireless distribution sites are currently powered. Cruzio Certified buildings affected by the power event will remain without internet until power is restored.
10/28/2019 – 3:00PM Cruzio Response to the PG&E Power Outages [UPDATE]
Mains power has been restored to the equipment that serves Live Oak, and power has also been restored to the equipment that serves the Weston West area.
Cruzio engineers are monitoring our infrastructure and will continue to mitigate against downtime with backup power solutions, but some downtime is possible during extended power outages.
10/28/2019 10:00AM – PG&E related outage in Live Oak areas [UPDATE]
PG&E service has not yet been restored to this area. Cruzio engineers have deployed a generator to power this equipment.
10/28/2019 10:00AM – PG&E related outage in Harvey West area [UPDATE]
PG&E service has been restored to the equipment that serves the Harvey West area.
