Cruzio engineers will be performing maintenance on equipment that serves the Weston Road area with Wireless Pro and Dedicated service. The maintenance window will be from 10am to 1pm on Wednesday, April 8th, but the downtime itself will be brief.
4/04/20 2:45PM – Service interruptions for Cruzio Emails [RESOLVED]
Cruzio email customers may not be able to pull any new mail, send new mail, or access webmail. There is no ETA at this time, but engineers are working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when we have further information.
Update: This is resolved. As of 2:45 PM, engineers have resolved the problem and all affected customers should be able to send and receive email.
4/04/20 12:45PM – Service interruptions for Cruzio Emails
Cruzio email customers may not be able to pull any new mail, send new mail, or access webmail. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when we have further information.
04/01/20 6:00pm-8:00pm – Email server maintenance for Cruzio emails
Our upstream email partner is conducting server maintenance on hardware that serves Cruzio emails. This maintenance will be Wednesday 6:00pm – 8pm. Cruzio email customers may notice intermittent connection and webmail issues when accessing mail during this maintenance.
3/31/20 4:05PM – Service interruption for some wireless pro and dedicated customers on the West Side [UPDATE]
Cruzio engineers have resolved the issue, and all affected customers should now be back online.
3/31/20 4:05PM – Service interruption for some wireless pro and dedicated customers on the West Side
Some wireless pro and dedicated customers in the west side and circles areas of Santa Cruz are experiencing an interruption in service, and Cruzio engineers are investigating the issue. We will update this message as more information becomes available.
3/29/20 6:40PM – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley [RESOLVED]
Cruzio engineers are investigating a service outage affecting some Wireless Pro and Dedicated Wireless customers in Scotts Valley. Cruzio technicians are currently rolling out to diagnose and repair the issue.
Update: This is resolved. As of 6:40 PM, our equipment has been restored and all affected customers should be back online.
3/29/20 5:25pm – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley
Cruzio engineers are investigating a service outage affecting some Wireless Pro and Dedicated Wireless customers in Scotts Valley. Cruzio technicians are currently rolling out to diagnose and repair the issue.
3/27/20 2:45PM – Brief drop in connectivity for some customers
Cruzio engineers have confirmed that there was a brief period of downtime due to a temporary issue on our primary path. Our network automatically swapped to our backup link. Some customers may have noticed a brief period of downtime while our traffic was re-routed.
3/25/20 1:00PM – DNS issue disrupting some connections [RESOLVED]
Cruzio engineers have resolved the issue, and all affected Wireless Pro, Dedicated, and Fiber connections should now be back online.
