As of 10/10 at 4:45pm:
Midtown Santa Cruz and Live Oak: All power outages in this area have been resolved and service has been restored.
Harvey West: All power outages in this area have been resolved and service has been restored.
We continue to closely monitor the PG&E rolling power outages and will update this network status message with new information as we receive it.
There is no change to the PG&E rolling power outages affecting the Cruzio Network at this time.
We will update this network status message with new information as we receive it.
The networking equipment that provides customers in the Santa Cruz County area with Wireless and Certified access services has lost power due to PG&E rolling power outages.
We have field technicians ready to cycle power between battery redundancies throughout the day, however there will be customer impacting downtime during these events. We will update this network status message with new information as we receive it.
This will not affect customers with DSL and Velocity access services.
Affected areas:
Midtown Santa Cruz and Live Oak: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources.
Harvey West: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources.
The networking equipment that provides customers in the Santa Cruz County area with Wireless and Certified access services has lost power due to PG&E rolling power outages.
We have field technicians ready to cycle power between battery redundancies throughout the day, however there will be customer impacting downtime during these events. We will update this network status message with new information as we receive it.
This will not affect customers with DSL and Velocity access services.
Affected areas:
Chaminade – This site should remain up with minimal interruptions as we switch between redundant power sources.
Nantomics – We are currently working on a solution to determine the best path forward.
Kirby School – This site should remain up with minimal interruptions as we switch between redundant power sources.
Midtown Santa Cruz and Live Oak: This site should remain up with minimal interruptions as we switch between redundant power sources.
Harvey West: This site should remain up with minimal interruptions as we switch between redundant power sources.
150 Dubois – We are currently working on a solution to determine the best path forward.
Elks Lodge – We are currently working on a solution to determine the best path forward.
We are performing emergency maintenance to swap equipment that serves customers in the Pacific Ave section of the Downtown Santa Cruz area. We expect customer downtime to be less than 5 minutes.
The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to PG&E rolling power outages.
We expect to restore service to these customers by 10AM Thursday 10/10, or sooner depending on PG&E restoring power.
This will not affect customers with DSL and Velocity access services.
The networking equipment that provides customers in midtown Santa Cruz and Live Oak areas with Wireless and Certified access services has lost power due to PG&E rolling power outages.
We have field technicians ready to cycle power between battery redundancies through the morning, however there will be customer impacting downtime during these events. We expect this period to be between 12:30AM onward throughout the morning on Thursday 10/10, dependent on PG&E restoring power.
This will not affect customers with DSL and Velocity access services.
The network maintenance is now complete. The total downtime was approximately 5 minutes. If you are unable to connect, we recommend power cycling your equipment.
We will be performing scheduled maintenance to upgrade networking equipment that serves Fiber customers in the Downtown Santa Cruz area. This will affect Fiber customers only. We have scheduled an hour window for maintenance, though expect actual downtime to be under 20 minutes.
Cruzio is closely monitoring our wireless network and internal systems and prioritizing response plans if the planned PG&E service outage continues beyond the scope of any back-up power systems. To ensure up-time for Cruzio services, we have mobilized all internal resources to respond to events when applicable.
We will update this network status with information as we receive it.
