Some wireless pro customers located at DeLaveaga and the downtown Santa Cruz area, as well as customers fed from that equipment, are currently down and Cruzio engineers are investigating. There is no ETA at this time, but we will continue to update this network status message as more information becomes available.
2/7/2020 11:00AM – Sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz [UPDATE]
Cruzio engineers have resolved the issue that was causing sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz. If you continue to experience any connectivity issues, please contact Cruzio customer service.
02/04/2020 3:15 PM – Emergency maintenance in Downtown and Ocean Street [COMPLETE]
We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.
02/04/2020 2:15 PM – Emergency maintenance in Downtown and Ocean Street
Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz. This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.
This maintenance should last about an hour as of 2:15PM.
02/03/2020 7:15 PM – maintenance in Downtown and Ocean St. [COMPLETE]
We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.
02/03/2020 7:15 PM – maintenance in Downtown and Ocean St. areas
Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz. This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.
This maintenance should last about 30 minutes as of 7:15 PM.
1/31/2020 5:30pm – Sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz [UPDATE]
Cruzio engineers are aware of an intermittent issue that is causing packet loss for a small subset of Wireless Pro customers fed from downtown Santa Cruz.
Further investigation will require potentially disruptive maintenance, and will be carried out on Monday to allow for rapid response to any unforeseen issues.
1/30/20 6:00PM – Sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz
Some Wireless Pro customers in the downtown Santa Cruz area are experiencing sporadic packet loss. Engineers are working on the issue and expect to have a solution in place by tomorrow.
01/30/2020 1:30 PM – maintenance for Gilroy, Aptos, and Watsonville [COMPLETE]
This network maintenance has been completed.
01/30/2020 1:05PM – maintenance for Gilroy, Aptos, and Watsonville
Cruzio engineers have scheduled a service-impacting maintenance window to resolve issues with the networking equipment that serves some customers in the Gilroy, Aptos, and Watsonville areas.
This is scheduled for Thursday, January 30th, 2020 at 1:05 PM and will last until 1:59 PM. Customer downtime is expected to be no more than 3 minutes during the length of this maintenance window.
This will affect customers with Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.
