Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity.

Some wireless pro customers located at DeLaveaga and the downtown Santa Cruz area, as well as customers fed from that equipment, are currently down and Cruzio engineers are investigating. There is no ETA at this time, but we will continue to update this network status message as more information becomes available.

Cruzio engineers have resolved the issue that was causing sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz. If you continue to experience any connectivity issues, please contact Cruzio customer service.

We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.

We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.

Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz.  This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.

This maintenance should last about 30 minutes as of 7:15 PM.

Cruzio engineers are aware of an intermittent issue that is causing packet loss for a small subset of Wireless Pro customers fed from downtown Santa Cruz.

Further investigation will require potentially disruptive maintenance, and will be carried out on Monday to allow for rapid response to any unforeseen issues.

Some Wireless Pro customers in the downtown Santa Cruz area are experiencing sporadic packet loss. Engineers are working on the issue and expect to have a solution in place by tomorrow.

This network maintenance has been completed.