PG&E has restored electrical service to this area and all affected customers should now be back online. If you are still encountering issues getting online, please try power cycling your equipment.

Due to a PG&E outage affecting the westside and circles neighborhood, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in these areas is currently offline. PG&E has a repair ETA of 3:15AM. Cruzio engineers will deploy battery backup equipment if this ETA extends to later in the morning.

Due to the PG&E related power outage, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in Westside is currently offline. Cruzio technicians are in route to provide backup power to the affected equipment.

As of 9:40AM the issue affecting customers has been resolved.

Cruzio technicians are currently working on an issue with routing equipment at one of our mountaintop sites. This will affect business broadband and enterprise customers in Gilroy, Watsonville, Scotts Valley, and Aptos areas. We apologize for any downtime. We are currently working on the problem.

This maintenance has been completed and all customer access services have been restored.

Cruzio engineers have scheduled a maintenance window to upgrade networking equipment that serves customers in the San Jose and Portola Valley areas.

This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services.

This is scheduled for Thursday, December 19th 2019 at 12:00PM to 4:00PM.

We expect actual customer downtime to be less than 5 minutes.

The issue affecting Dialup customers dialing out to some service telephone numbers has been resolved.

Dialup customers will have issues dialing out to some service telephone numbers. If your dialup modem is not able to establish a connection on your telephone number, please try this alternate telephone number: 831-359-4364

This maintenance is now complete.  All customer access services have been restored in the affected areas.