Due to a PG&E related power outage, the generator powering our networking equipment that serves customers in the East San Jose area has failed as of 4AM.  This is service impacting to some customers with Wireless, Certified, Dedicated, and Enterprise access services in that area.  We will be investigating the generator and should have service restored later this morning.

Due to the PG&E outage starting at 10:45PM on Saturday, 10/26, the networking hardware that serves some customers in the downtown Santa Cruz, Harvey West, Westside, and Live Oak areas are currently on battery/UPSes.  This affects customers with Fiber, Wireless, Certified, Dedicated, and Enterprise access services in those areas.

We will be triaging generators and battery swaps in the coming hours, but these affected customers should expect some service outages as we migrate gear to alternate power sources.

We currently do not have a time estimate from PG&E on restoration.

Please expect updates here in the coming hours.

PG&E has announced that electrical service will be shut off for most of Santa Cruz County starting at 5PM today for a Public Safety Power Shutoff (PSPS) event.

Cruzio Field Technicians and Support Staff will be monitoring and maintaining the networking equipment that provides internet services 24/7 during this PSPS event. We are standing by to refresh our backup power facilities to the extent possible. However, there may be some customer downtime during extended power events.

As long as we have power, Cruzio customers impacted by the outages can come by Cruzio’s Main Office at 877 Cedar st, Santa Cruz, during open hours (9AM to 6PM, Monday through Friday, and 10AM-2PM Saturday) to use the internet.

As always, we will update this network status message with new information as we receive it.

Cruzio Field Technicians and Support Staff will be monitoring and maintaining the networking equipment that provides internet services 24/7 during the expected PG&E rolling power outages.

We are standing by to refresh our backup power facilities to the extent possible. However, there may be some customer downtime during extended power events.

As long as we have power, Cruzio customers impacted by the outages can come by Cruzio’s Main Office at 877 Cedar st, Santa Cruz, during open hours to use the internet.

As always, we will update this network status message with new information as we receive it.

The Webmail display issues affecting Cruzio email services have been resolved. If you are still experiencing any issues with your email service, please contact Cruzio customer service for assistance.

Engineers are working on an upstream issue affecting proper Webmail display for Cruzio email customers. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when have further information.

This outage affecting customers in the Watsonville area has been resolved.

Customers in the Watsonville area with Wireless, Certified, Dedicated, and Enterprise access service are currently affected by an outage due to faulty hardware.  Cruzio technicians are en route and expect a resolution shortly.

This emergency maintenance has been completed.

Some customers in the lower downtown Santa Cruz area with Wireless, Certified, Dedicated, and Enterprise access service will see a brief downtime as we cycle batteries in response to last week’s PG&E outages.