Cruzio engineers are aware of an intermittent issue that is causing packet loss for a small subset of Wireless Pro customers fed from downtown Santa Cruz.

Further investigation will require potentially disruptive maintenance, and will be carried out on Monday to allow for rapid response to any unforeseen issues.

Some Wireless Pro customers in the downtown Santa Cruz area are experiencing sporadic packet loss. Engineers are working on the issue and expect to have a solution in place by tomorrow.

This network maintenance has been completed.

Cruzio engineers have scheduled a service-impacting maintenance window to resolve issues with the networking equipment that serves some customers in the Gilroy, Aptos, and Watsonville areas.

This is scheduled for Thursday, January 30th, 2020 at 1:05 PM and will last until 1:59 PM. Customer downtime is expected to be no more than 3 minutes during the length of this maintenance window.

This will affect customers with Wireless, Dedicated, and Enterprise Broadband access services.  This will not affect Velocity or DSL services.

This maintenance has been completed.

Cruzio engineers have scheduled a service-impacting maintenance window to upgrade networking equipment that serves customers in the Watsonville area of Santa Cruz county.

This is scheduled for Wednesday, January 29th, 2020 at 10:20 PM and will last until 11:59 PM. Customer downtime is expected to be no more than 5 minutes during the length of this maintenance window.

This will affect customers with Certified, Wireless, and Dedicated Broadband access services.  This will not affect Velocity or DSL services.

This emergency maintenance has been completed.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to swap networking equipment that serves some customers in the downtown, Ocean St., Harvey West, and Seabright areas of Santa Cruz.

This is scheduled for Wednesday, January 29th, 2020 at 12:00PM and will last until 1:00PM. Customer downtime is expected to be no more than 3 minutes during the length of this maintenance window.

This will affect customers with Certified, Wireless, and Dedicated Broadband access services.  This will not affect Velocity or DSL services.

This maintenance is now complete.  All customer access services have been restored in the affected areas as of 4:25 PM.

Due to unforeseen issues, maintenance ran longer than expected. Apologies and thanks for understanding.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to swap networking equipment that serves some customers in the Westside area of Santa Cruz.

This is scheduled for Tuesday, January 28th, 2020 at 3:00PM and will last until 4:00PM. Customer downtime is expected to be no more than 5 minutes during the length of this maintenance window.

This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.