Our engineers have finished their emergency maintenance and wireless services in the Weston area have been restored. Thank you for your patience.
03/15/2019 7.30am – Network Outage Weston
Cruzio Technicians are aware of a Wireless Pro outage affecting some customers.
We are working on a fix for the issue. We will post updates as they develop.
This only affects customers with Wireless Pro that are in the Weston area; Velocity, Dsl, and Dialup services are not affected.
3/15/2019 12:15AM – Emergency network maintenance in Downtown Santa Cruz [COMPLETED]
This maintenance was completed as of 12:05AM.
3/15/2019 12:01AM – Emergency network maintenance in Downtown Santa Cruz
We will be performing some emergency network maintenance for customers in the downtown Santa Cruz area at midnight on Friday 3/15. We expect customers to be down for about 5 minutes.
3/14/2019 12:40PM – Network outage in Weston Road area [RESOLVED]
This network outage has been resolved. Customer wireless access services have been restored.
3/14/2019 12:15PM – Network outage in Weston Road area [UPDATE]
Field techs are currently on route to asset the site.
3/14/2019 11:40AM – Network outage in Weston Road area
Cruzio engineers are currently investigating an outage for customers with wireless broadband service in the Weston Road area of Scotts Valley.
3/8/2019 6:00pm – Cruzio Account Center Down For Maintenance
There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience.
2/21/2019 12.12pm – Emergency Network Maintenance
Cruzio Engineers will be taking down one of our mountain top sites for emergency maintenance. This should only last a few minutes as hardware reboots.
If you are having any extenuated issues, please give our support team a call.
2/18/2019 2pm – Partial Legacy DSL Outage [RESOLVED]
Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call.