At around 4:40pm, some customers with a fiber optic connection in downtown Santa Cruz may have experienced a slight blip in service.
Our Engineers have found and resolved the issue and we believe service should be up and running again.
09/05/19 11:59am – Velocity maintenance window for Watsonville and Aptos
Tonight at midnight our upstream provider will be performing maintenance on hardware that serves Velocity customers in Aptos and the city of Watsonville. This maintenance window will last between midnight and 2am, and total downtime is expected to last no more than 30 minutes. Velocity customers in other areas should not be affected by this maintenance.
08/28/2019 11:15PM – scheduled network maintenance in Watsonville [COMPLETE]
This scheduled maintenance window is now complete.
08/28/2019 09:40PM – scheduled network maintenance in Watsonville
We will be performing scheduled network maintenance to equipment that serves customers in the Watsonville area.
Customers with Wireless, Certified, Dedicated, and Enterprise broadband access services will experience momentary downtime as we perform this maintenance.
Velocity and DSL customers will not be affected.
08/21/2019 10:45AM – momentary outage due to routing issue [RESOLVED]
Cruzio customers on our Wireless, Certified, Wifi, Dedicated, and Enterprise broadband services experienced a momentary outage caused by a routing issue on one of our core routers between 10:30-10:40AM this morning (8/21/19). This has been resolved.
8/16/19 11:35am – Emergency maintenance for hardware serving Watsonville customers [RESOLVED]
The emergency maintenance is complete, and affected wireless links in Watsonville are now back online. If you are still experiencing issues with connectivity, please reboot your router, and contact Cruzio customer service at 831-459-6301 for further assistance. Thanks for your patience.
8/16/19 11:35am – Emergency maintenance for hardware serving Watsonville customers
Some customers in Watsonville may experience downtime as we work to repair equipment that serves point-to-point Wireless Pro customers in the area. Engineers are actively working on the issue, and we will post updates as they become available. We appreciate your patience.
08/15/2019 11:50AM – [RESOLVED] Wireless Broadband outage in Capitola
This power outage has been resolved.
08/15/2019 10:00AM – Wireless Broadband outage in Capitola
There is currently a PG&E outage that is affecting Cruzio’s networking equipment that provides Wireless and Dedicated broadband access to customers in the Capitola / 41st Avenue areas.
All customers that are negatively impacted by this networking equipment not having power are currently similarly affected by PG&E’s power outage. PG&E has estimated a repair time of 12:30 PM today, 8/15.
8/8/19 12:00pm – Email Issues [RESOLVED]
The issues affecting incoming and outgoing mail service for a subsection of our customers have been resolved. If you are still experiencing any issues with your email service, please contact Cruzio customer service for assistance. Thank you for your patience.
