As of 3:30pm, PG&E has restored power to the remote Wireless Pro sites in Santa Cruz.

Due to a widespread PG&E outage some remote Wireless Pro sites in Santa Cruz have lost power. The core Cruzio network is up and running. We will update this network status message when further updates are available. All other systems are up and operational.

Cruzio engineers are performing emergency maintenance to swap out a router at 402 Ingalls St. Downtime will be minimal, but will affect connections at 402 Ingalls, as well as at 328 Ingalls as we perform the hardware swap. We appreciate your patience.

The legacy DSL outage affecting a handful of circuits in Felton is now resolved, and we appreciate your patience. If you are a legacy DSL customer in Felton and are experiencing any further connectivity issues, please call our customer service line at 831-459-6301. Thank you.

Our upstream vendor, Sonic, is finalizing a fix with AT&T for a connectivity problem that is affecting a handful of our legacy DSL customers in the Felton area. This resolution has been rolled out to a test circuit successfully, and we anticipate that it will be ready for the other affected circuits soon. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. Sonic and AT&T report that they are nearing a resolution for this issue, and we have an estimated time to repair of 1 to 2 business days. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. We do not yet have an ETA, however, Sonic and AT&T report that they are nearing a resolution for this issue. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

AT&T is still investigating the Upstream connectivity issue affecting a group of our legacy DSL customers in the Felton area. We do apologize for the delay in resolution and will update this network status message as soon we have more information. This issue is not affecting our Velocity, Wireless Pro, Fiber, Certified or Enterprise customers.

Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers in the Felton area. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

The Cruzio Account Center should now be back up and available.