Due to a Cruzio equipment failure, there is currently a section of our Wireless Pro coverage that is down. Cruzio technicians are actively working on a solution this morning.

This does not affect velocity or dsl customers, only Wireless Pro customers in the east side Santa Cruz and Live Oak areas.

We apologize for the inconvenience, and we’ll update this as soon as we have more info.

PG&E power in the Downtown Santa Cruz area has been restored as of around 5am this morning 11/29. No significant downtown occurred, other than for individual Wireless Pro customers whose power went out.

Due to a major power outage in the downtown area, some of Cruzio’s main Wireless Pro distribution points are running on back up battery power.

As of this writing, no services should be affected (unless your own customer premises power is out.)

We have technicians ready to deploy to our distribution centers if the power is not restored.

Due to a stuck process we have rebooted host4.cruzio.com.

All mail that is queued up during this time will be delivered now that the reboot is complete.

We appreciate your patience, thank you

This evening around 6pm power was lost for parts of downtown Santa Cruz, including one of our main point of distribution nods. While our networking equipment is on backup power, some customers may have experienced downtime during the switch to redundant power. Power was restored to the majority of downtown around 9:00pm, including all major Cruzio infrastructure. We apologize for any inconvenience.

We moved our gear to a backup power source. There may still be brief periods of downtown until the power outage is resolved

The power outage is affecting Wireless Pro and Dedicated customers who are feed from one of our main network distribution buildings downtown.

Velocity customers are not affected by this outage

One of our main point of distribution nods downtown is running on backup power due to the power outage. Technicians are working on a solution to get services restored as soon as possible.

Just after midnight on November 14th, our engineers will be performing maintenance on our Legacy DSL networking equipment.

During the period of work, customers may experience some downtime.

All work should be completed by 6:00am.  If you encounter any connectivity issues, please try power cycling your equipment. This maintenance is only for equipment serving legacy DSL, and will not affect other services including Velocity.

UPDATE: As of approximately 3:30 am, all work is complete.

Cruzio technicians identified the hardware issue, and all affected services should be back to normal as of 3:15pm.

Sorry for the inconvenience, thank you.