Cruzio engineers have completed the equipment upgrades as of 5:30pm this evening 1/28/19. All affected Wireless Pro customers in the Seabright, Live Oak, and Capitola areas should be online after only a few minutes of downtime. We appreciate your patience.
1/28/2019 4:00PM – Seabright, Live Oak, and Capitola maintenance
Cruzio engineers have scheduled a maintenance window to upgrade networking equipment that serves customers in Seabright, Live Oak, and Capitola. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.
We have scheduled this maintenance window for Monday, January 28th 2019 at 4-5PM.
We expect actual customer downtime to be less than 5 minutes.
1/17/2019 3:00PM – Network Maintenance at Mountain-top Wireless Site [COMPLETED]
Engineers have completed an equipment swap and one of our mountaintop sites at 3pm 1/17/19. Customers served from there were offline for under 5 minutes. We appreciate your patience.
1/17/2019 2:55pm – Network Maintenance at Mountain-top Wireless Site
Starting around 2:55pm this afternoon 1/17/19, engineers are performing maintenance on our network equipment at one of our mountaintop sites. This is part of ongoing maintenance to maintain service and reliability to our dedicated and enterprise customers served from there. There will be brief downtime, but it should last a few minutes. We appreciate your patience.
1/16/2019 11:25pm – Loma Prieta Power outage [RESOLVED]
Cruzio engineers have deployed a generator at our Loma Prieta mountaintop site and the affected customers are now back online. We appreciate your patience.
1/16/2019 9:22pm – Loma Prieta Power outage
Our Loma Prieta mountain site is currently having power outages. We have crews rolling up to deploy a generator. This will only effect a few of our enterprise customers.
1/10/2019 4:10PM – Planned Network Maintenance in Westside Santa Cruz [COMPLETE]
All work has been completed.
1/10/2019 3:50PM – Planned Network Maintenance in Westside Santa Cruz
We are performing a network upgrade that will affect some customers located in Westside Santa Cruz. This downtime should be less than 5 minutes.
1/9/2019 2:00 PM – [RESOLVED] maintenance for wireless in Aptos & Gilroy
This issue affecting customers in Aptos and Gilroy has been resolved.
1/9/2019 12:30 PM – Emergency maintenance for wireless in Aptos & Gilroy
We are performing emergency maintenance at the mountaintop site that serves customers with Dedicated and Enterprise Wireless access in Aptos and Gilroy.
This maintenance window will be for half an hour, but we expect actual customer downtime to be less than 5 minutes.