There was an issue with equipment upstream of our services, and at this point, this Legacy DSL outage should be resolved. If you are still experiencing no surf on your Legacy DSL internet service, please restart your modem and router. If this does not resolve the case, please call our technical support team. (831) 459-6301 opt 2

Our upstream provider is investigating a connectivity issue affecting some of our legacy DSL customers. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

Web hosting server host6.cruzio.com experienced a hardware failure. That hardware has been replaced and data has been restored from backup. Any mail sent during this down time has been queued up and is currently in the process of being delivered. This should only have effected customers with web hosting services on this particular server and those services should now be fully restored.

Cruzio engineers are currently diagnosing a problem with webhosting server host6.cruzio.com.  Customers with domains on that server are currently down.

And email sent to domains on host6 will be queued and delivered once the server is restored.

We have completed the upgrade to our host8, host10, and host11 domain servers.  All services are up and running with the latest hosting system components.

Cruzio engineering will be upgrading three of our hosting servers – host8,  host10, and host11 tonight (12/26) beginning at 10pm. During the upgrade period, the Plesk control panel may not be available, but websites and email will continue to work.  Each server will require a reboot at the end of the work, so there will be a brief period of downtime as the hardware comes back online.  Any incoming email will be queued on our secondary server for delivery once the upgrade is complete.

This issue of sporadic downtime for customers with Wireless, Certified, Dedicated, and Enterprise access services  has been resolved.

Cruzio technicians are currently on site replacing a major infrastructure link that is the cause of this issue.

We hope to have this resolved in less than an hour (12:30AM).

Customers with Wireless, Certified, Dedicated, and Enterprise broadband in the Downtown, River Street, Ocean Street, and Harvey West areas of Santa Cruz are still experiencing sporadic outages.

We have technicians actively working on a solution.

Cruzio Engineers have restored service to affected customers, but are currently still investigating the root cause.

We thank you for your patience.