Cruzio has scheduled a maintenance window for the networking equipment that provides internet access for customers with Wireless, Certified, Dedicated, and Enterprise broadband access services in the downtown, West Cliff, Beach Flats, and Live Oak areas of Santa Cruz.

This maintenance window is scheduled for Wednesday, September 19th 2018 between 10:00PM to 2:00AM.

We are expecting customers to see less than fifteen minutes of service downtime during the above scheduled window.

This maintenance will only apply to customers with Wireless, Certified, Dedicated, and Enterprise broadband services. Velocity and DSL access services will not be affected.

At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience.

This outage has been resolved.

We are currently investigating an outage affecting customers with Wireless, Certified, Dedicated, and Enterprise access to the Downtown, Beach flats, West Cliff, and Live Oak areas of Santa Cruz.

Technicians replaced a faulty power supply. All systems should be up an operational.

We are currently experiencing an network outage that may be effecting some customers on the West Side of Santa Cruz. techs are currently in route to investigate.

We are currently experiencing a partial outage at the Enterprise Technology (ETC) Center in Scotts Valley that may effect some customers in parts of that building. We currently have a tech in route to investigate the problem. Updates will be given as we get them.

Full connectivity was restored at approximately 4 AM this morning. All services should be up and running.  We thank you for your patience.

Cruzio Engineers are aware of a Wireless Pro outage affecting some customers in the Live Oak and Capitola area and are working on a fix for the issue. We will post updates as they develop.

This only affects customers with Wireless Pro; Velocity, Dsl, and Dialup services are not affected.

The emergency maintenance is now complete, thank you for your patience.