This evening PG&E reported a major power outage around the downtown Santa Cruz area. Unfortunately, this affects some buildings in which Cruzio houses our radio distribution equipment. Cruzio technicians are actively working on a solution.
This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers.
We apologize for the inconvenience, and are actively working on repairs.
It looks like our upstream provider was being hit by a distributed denial of service attack, but has managed to mitigate the attack and restore services. If you are on legacy DSL and still having trouble, you may need to power off, wait a few seconds, then start your DSL modem.
Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it.
Cruzio engineers had to repair a failed piece of core networking equipment which resulted in a few minutes of down time for some customer. All repairs have been complete and all services should now be restored. We apologize for the inconvenience. The following areas may have been effected:
Harvey West
Midtown Santa Cruz
Seabright
Live Oak
As of 6:10pm on Jan 25th Cruzio’s primary fiber pathway has been restored. All traffic should be flowing normally. There will be some scheduled maintenance over the next week or so to finalize repairs and make the temporary fiber fix permanent.
Our upstream fiber provider has informed us that the cause of the outage is a slide that has destroyed multiple infrastructure pathways including Cruzio’s fiber, PG&E power lines, as well as destroying a road.
There is currently no ETA for repair, although crews are on-site and will be working around the clock to restore services
We will update this status as new information becomes available.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area. This is most likely due to a fiber cut.
Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved. We will update this as soon as we can.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
Outage resolved for our customers fed from our DeLaveaga access point. Thank you for your patience, we apologize for the inconvenience.
Technicians are in route to reboot the switch for our DeLaveaga access point.
Due to inclement weather and 50mph winds, customers fed off our DeLaveaga access point are experiencing an interruption of service currently. Service to these areas are feed from one of our mountain tops and the rains and winds are interfering with the signal. We expect services to return to normal after the storm passes.
