We are currently experiencing a fiber outage that is resulting in partial connectivity and routing issues to customers reaching various websites.

We are currently working on a resolution to route around this issue.

Engineers have finished making repairs to the fiber and all networking services have been restored.

Repair crews will be working on the fiber all night to complete repairs and replace fiber. The estimated time of completions is 6 AM, and possibly a little sooner depending on how the work goes. We will provide updates as we get more information.

As of January 4th 2017 at 5:25 pm repair crews have identified the issue and have been dispatched to resolve the problem. There is no ETA at this time but we will update this status message as more information becomes available.

As of January 4th 2017 at 4:50 pm Cruzio engineers are currently looking into an issue affecting our primary and secondary fiber backhauls, and we are currently running over a wireless backup system. While on this wireless backup, Wireless Pro, Enterprise, and Colocation customers will experience impacted speeds. This will not affect Velocity, DSL, or dial up customers. We will post an updated message as more information becomes available.

The issue with Legacy DSL customers unable to acquire new network leases has been resolved.

Customers with the “Legacy DSL” access service may currently experience issues with being issued a dynamic IP address lease from some of our servers.  This would cause the customer to not be able to get online.

This has been repaired. All wireless pro services are back to normal functionality.

Thanks again!

Due to a Cruzio equipment failure, there is currently a section of our Wireless Pro coverage that is down. Cruzio technicians are actively working on a solution this morning.

This does not affect velocity or dsl customers, only Wireless Pro customers in the east side Santa Cruz and Live Oak areas.

We apologize for the inconvenience, and we’ll update this as soon as we have more info.

PG&E power in the Downtown Santa Cruz area has been restored as of around 5am this morning 11/29. No significant downtown occurred, other than for individual Wireless Pro customers whose power went out.