Hosting server host1.cruzio.com experienced an error that requires a system reboot and complete system check. All mail is being queued and will be sent when the system completes its checks.

We thank you for your patience while we troubleshoot this issue and apologize for any inconvenience.

Cruzio techs have completed their troubleshooting for our Legacy DSL customers. All customers should be back online as of this posting. If you are unable to get online try turning your modem off and on and waiting for it to completely reboot.

We thank you for your patience and apologize for any inconvenience this may have caused.

We have received reports of outages for our Legacy DSL customers in multiple areas of Santa Cruz. Cruzio techs are actively investigating and will update this status and the voice status as the situation progresses. We thank you for your patience while we troubleshoot this issue.

Network upgrades were successfully completed.  All of the aforementioned affected customers are online again.

Cruzio Internet will be performing a scheduled maintenance on our core network routers on Tuesday, March 10th at 12:15AM.

We anticipate the downtime to last 1 to 5 minutes as we switch over to newer hardware.

Affected customers:
– Business broadband customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Enterprise wireless customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Colocation customers at 877 Cedar
– In-building offices and coworking space at 877 Cedar
– VPS customers
– Hosted websites
– Cruzio email accounts

We will be doing some maintenance on the distribution equipment for our Business Broadband customers in the Live Oak and Soquel area. This maintenance will only affect Business Broadband customers in the Live Oak and Soquel areas. The window for this maintenance is as follows:

Start: Tuesday 3/10/15 – 1:00pm
End: Tuesday 3/10/15 – 4:00pm

We anticipate downtime will be less than 30 mins but could be up to an hour.  This maintenance is to balance out usage on our distribution equipment and should yield an improvement in service for most customers.

We apologize for any inconvenience this may cause and thank you for your patience.

– Cruzio Technical Services

Emergency repairs have been completed and services on host4.cruzio.com should now be restored. Any mail sent during this maintenance has been queued up and is in the process of now being delivered. We apologize for the inconvenience.

Web hosting server host4 is being rebooted to for an emergency disk repair and should be back up very shortly. This should only effect web hosting customers with accounts on host4.cruzio.com Any mail sent during this time will be queued up and delivered once host 4 is back online.  Thank you for your patience.

We are currently experiencing interruptions in service for our wireless Business Broadband customers with connections fed from the University Town Center building in Downtown Santa Cruz. The symptoms are intermittent packet loss and interruption of service.

We are scheduled to visit the University Town Center building tomorrow morning at 10:00am to investigate and make any necessary repairs.

We apologize for any inconvenience this may cause and thank you for your patience.

Due to inclement weather we had an interruption of service to our Broadband customers on the Westside area of Santa Cruz. Service to these areas are feed from one of our mountain tops and the rains are interfering with the signal. Services expected to return to normal after the storm passes. We apologize for any inconvenience.