Due to inclement weather we had an interruption of service to our Business Broadband customers on the Westside area of Santa Cruz, Watsonville and Weston. Service to these areas are feed from one of our mountain tops and the rains are interfering with the signal. We expect services to return to normal after the storm passes
This only affected our Business Broadband customers in the Westside area.
While on-site, Cruzio techs identified a problem with a power supply at the Weston West broadcast site. The faulty equipment was replaced and service was restored to all affected customers. However, just as the tech were returning to the office Broadband was down again. They are headed back out to investigate.
Our technicians are in route to determine the cause of the outage. We will update as soon as we receive more information.
Our technicians are aware of the issue and are investigating the issue. Currently customers fed from the West portion of Weston Rd. are experiencing an outage, we will post updates as soon as we get them. We apologize for the inconvenience. This issue only pertains to our business broadband customers on Weston Rd., all other systems are up and operational.
Cruzio has completed this scheduled maintenance. All customers should be reconnected and able to access the Internet through their Business Broadband connections. If you are unable to connect to the Internet following this downtime please call into our Customer Support line at (831) 459-6301 x2
We thank you for your patience and apologize for any inconvenience this may have caused.
Cruzio will be performing routine maintenance to the equipment that feeds Wireless Business Broadband Internet connections. This maintenance necessitates a short downtime. This maintenance will only affect Wireless Business Broadband customers in Watsonville, Weston Rd, Seabright/Live Oak, Westside Santa Cruz, and Scotts Valley. The downtime is expected to be less than 5 minutes but could be up to 10 minutes.
Maintenance window start: Wednesday, February 4th 6:30pm
Maintenance window end: Wednesday, February 4th 8:00pm
We apologize for any inconvenience this may cause and thank you for your patience.
Cruzio has completed this scheduled maintenance. All customers should be reconnected and able to access the Internet through their Business Broadband connections. If you are unable to connect to the Internet following this downtime please call into our Customer Support line at (831) 459-6301 x2
We thank you for your patience and apologize for any inconvenience this may have caused.
Cruzio will be performing routine maintenance to the equipment that feeds Wireless Business Broadband Internet connections. This maintenance necessitates a short downtime. This maintenance will only affect Wireless Business Broadband customers in the downtown Santa Cruz and Harvey West areas. The downtime is expected to be less than 5 minutes but could be up to 10 minutes.
Maintenance window start: Wednesday, February 4th 6:30pm
Maintenance window end: Wednesday, February 4th 8:00pm
We apologize for any inconvenience this may cause and thank you for your patience.
Outage resolved – power was restored as our technicians were in route. All Business Broadband services are restored as well. Thank you for your patience, we apologize for the inconvenience.
We are currently experiencing a outage for our Business Broadband customers in the Scotts Valley area with wireless Internet connections. This issue is preventing traffic from flowing to customers fed from the Cruzio point of presence at 5900 Butler St. This also includes customers within the Enterprise Technology Center.
Cruzio has traced the cause to a local power outage affecting our equipment. Cruzio techs are en route to restore power to our equipment and will update this network.
We apologize for any inconvenience this may cause and thank you for your patience.
