We are currently experiencing a network outage that is effecting Wireless customers in the West Side area of Santa Cruz. Technicians are en route to make repairs. Updates will be provided as soon as we have more information. Thank you.

As of 8:30AM, power has been restored to our wireless radios and routers that feed customers in Westside, Santa Cruz.  All Enterprise and Business Broadband customers are now back online.

This failure was from a faulty circuit that should have fed power from a backup generator on the site during a building-wide power outage.  This circuit is now scheduled for future maintenance so this type of power failure does not occur again.

There is currently an outage for Enterprise and Business Broadband wireless customers in Westside, Santa Cruz.  We believe that the power has failed to the master radio at the site.  Field techs have been dispatched, and we expect the neighborhood to be live again by 8AM-8:15AM.

All services for host4 are back up and running. Mail is queued up and being delivered now. Thank you for your patience.

We are rebooting web hosting server host4.cruzio.com to clear a stuck process. This may effect web hosting customers that have their websites on this server. It should be back up in just a minute or two. Any mail sent during this time will be queued up and delivered as soon as the server comes back up. We apologize for any inconvenience.

All services for host5 are back up and running. Mail is queued up and being delivered now. Thank you for your patience.

We are rebooting web hosting server host5.cruzio.com to clear a stuck process. This may effect web hosting customers that have their websites on this server. It should be back up in just a minute or two. Any mail sent during this time will be queued up and delivered as soon as the server comes back up. We apologize for any inconvenience.

We are currently having some network issues at both 5900 Butler and Enterprise Technology Center locations in Scotts Valley.  It is not a complete outage, as the symptoms are dropped packets and low bandwidth.  We are currently investigating the issue.

This issue has sporadic since 9:15AM this morning.

After posting the previous two updates on the Westside outage, our network techs doing these updates realized that it was technically 11/2 due to the outage happening after midnight, not 11/1 as previously reported.

Now would be a perfect time to attribute this user error to this morning’s day light saving time change, but ‘Fall back’ is only for an hour, not a whole day!  Sorry for any confusion.

The Westside Santa Cruz outage has been resolved as of 1:30AM, pre-day light saving time switch over.  The previous report of a building-wide PG&E outage was unfortunately incorrect.  We discovered that one of the power ports that one of this site’s primary network components was plugged into had gone bad, so we were able to migrate power over to a new working circuit.  That faulty circuit has been flagged for future maintenance during business hours.

Wireless internet services should be fully restored to all Westside customers.