**UPDATE: 9/22/14 11:20am**
All affected customers off of our South-facing access point on top of the University Town Center building should be online again. An access point failed, and has been replaced. We aappologize for the inconvenience.
9/22/14 @10:20am – Downtown Business Broadband Access Point Issues (University Town Center South-facing Access Point)
We are currently experiencing issues with one of our Business Broadband wireless access points. Customers who are connected to our south-facing access point on top of the University Town Center building in Downtown Santa Cruz will be affected. Our network engineers are actively working to resolve the issue.
At 9:30pm on Friday 9/19/14 web hosting server host6 encountered an issue that necessitated a reboot.
The reboot has completed successfully and all systems are up and operational. Any queued mail will be sent shortly.
We apologize for any inconvenience and thank you for your understanding.
We are currently experiencing issues with our web-hosting server host1. This will affect access to any content on this server. We are actively working to resolve this issue. We will amend this status as we receive updates
Update 8:45pm: We have resolved the issue with host1. All services are up and running, any queued mail will be sent shortly. We apologize for the inconvenience and thank you for your patience.
As of 10:27am, customers on our AT&T based DSL service are experiencing a localized outage. This affects customers in the greater Santa Cruz area, we have an ETA for service restoration of 1:30pm. We will post any relevant updates as we get them.
UPDATE 1:45pm – All services are confirmed to be up and operational, if you still are without service please turn off your DSL equipment for 5 seconds and then turn it back on. Give it 2-3 minutes to re-sync.
All Enterprise Business Broadband customers on the Weston POP are currently down. Our technicians are en route to resolve the problem. There is no ETA for restoration of service.
UPDATE: As of 3:40pm service was restored to all Weston Business Broadband customers. We apologize for the downtime and thank you for your patience and understanding.
There has been a weather-related power outage with one of the main wireless infrastructure links leading to the Weston neighborhood. Customers with wireless connections in the Weston area are currently experiencing an outage due to this, and our field techs are currently on their way to fix the problem.
We are expecting this to be a simple fix, and for wireless service to be quickly restored.
Thank you for your patience with this.
Host7 is being rebooted to alleviate some issues on it. This should only last about 5 minutes and should be back up by 11AM.
Due to inclement weather we had an interruption of service to our Business Broadband customers on the Westside area of Santa Cruz.
This only affected our Business Broadband customers in the Westside area.
UPDATE: As of 3:45pm service is restored to all Westside Santa Cruz customers. We apologize for the downtime and thank you for your patience and understanding.
We are currently experiencing a problem with out web server host7. Out network engineers are currently working to correct the problem. Stand by for updates.
3:30pm – Host 7 is now up and running. All incoming mail during the downtime should be queued up and delivered in a few minutes. Thanks for your patience.
Our customers with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience.
UPDATE – As of 12:50pm this problem is resolved and Velocity customers should be receiving incoming phone calls again. If this recording still plays when someone attempts to call your Velocity number, please contact Cruzio for further assistance.
