Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber.  Customers are currently on our backup wireless connection.

If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar

Customers that will not be affected:

– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers

Cruzio network engineers have identified a problem with our upstream connection out to the internet for specific locations.  This is due to a connectivity issue with our upstream provider for these locations.

If you are currently experiencing loss of connectivity, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas.

Customers that will not be affected:
– All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas.

Cruzio network engineers have identified a problem with our upstream connection out to the internet, possibly due to a cut/break in our fiber.  Customers are currently on our backup wireless connection.

If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers

Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers