Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have been dispatched. We do not have an estimated time of resolution. Velocity and DSL customers should not be affected. We appreciate your patience.
9/11/15 2:45pm – Reduction in our total backhaul capacity
Cruzio engineers have identified an outage on Cruzio upstream fiber. This outage is causing a reduction in our total backhaul capacity and is causing some customers to experience slower than normal speeds. Cruzio engineers are working hard to resolve this as soon as possible. We have no estimated time of resolution at this time, but we will update this status as necessary. We appreciate your patience.
2015-09-10 3:55pm – Network Outage
Business Broadband, Dedicated Business Broadband, and Enterprise customers may have experienced an outage in the Santa Cruz and Live Oak area. Technicians have already identified and repaired the problem faster than a network status could be posted. We apologize for the inconvenience.
2015-09-10 10:20AM – Wireless network outage in mid-town Santa Cruz
Cruzio engineers have identified a problem with a wireless access point that affected 23 customers in the mid-town (east Santa Cruz & Live Oak) area from 10:20-10:50AM. This only affected Business Broadband wireless Cruzio customers, and not Enterprise, Velocity, or DSL.
We are scheduling emergency maintenance to replace this access point, which will affect a larger group of 42 people fed from this same site. This maintenance will happen between 11AM to 1PM today, 9/10.
UPDATE: 09/04/2015 11:30pm – Web hosting server host7 being rebooted
Web hosting server host7.cruzio.com is now back up and all
services are restored. Any mail sent during this down time has been
queued up and will be delivered shortly, if not already. Thank you for
your patience.
2015-09-01 9:15pm – Westside Wireless outage – RESTORED
Technicians have replaced a faulty power supply and all services should now be restored. We apologize for inconvenience.
2015-09-01 8:30pm – Westside Wireless outage
We are currently experiencing an outage for Wireless Business Broadband customers in the Westside area. Technicians are en route to investigate the problem. We suspect a power failure, but will be providing updates as soon as we find out.
2015-08-31 4:05am – Rebooting host7.cruzio.com – resolved
We rebooted web hosting server host7.cruzio.com in order to fix a stuck process, and the server is now back online. This only affected customers with web hosting services on host 7. Any mail sent during this time was queued and delivered once services were restored. Thank you for your patience.
2015-08-31 3:40am – Rebooting host7.cruzio.com
We are rebooting web hosting server host7.cruzio.com in order to fix a stuck process. This will only affect customers with web hosting services on host 7. Any mail sent during this time will be queued and delivered once services are restored. We apologize for any inconvenience.
2015-08-29 7:50am – Rebooted host7.cruzio.com, now resolved at 8:10am
We rebooted web hosting server host7.cruzio.com in order to fix a stuck process, and the server is now back online. This only affected customers with web hosting services on host 7. Any mail sent during this time was queued and delivered once services were restored. We apologize for any inconvenience.