Cruzio engineers will be replacing core network hardware at our Santa Cruz datacenter between 12AM and 2AM on Thursday 4/30/2026. This will cause a brief period of downtime for customers in Downtown Santa Cruz within that window. Affected services are Cruzio Works, Wireless Pro, Fiber Pro, Fiber Certified, Fiber Dedicated, and Colocation. BGP customers in other areas may also be affected.

Update Work was completed at 12:10am. All systems should be back up and operational.

Cruzio engineers advise all previously power outages preventing connectivity to upstream infrastructure equipment have been resolved, and all systems should be operational at this time. If you continue to experience any issues, please contact our technical support team.

Cruzio engineers are tracking a large power outage that is causing service issues for some Cruzio customers in the Santa Cruz, Capitola & Aptos areas. Cruzio technicians are in the process of deploying generators and major distribution sites to mitigate the effect on Cruzio services. We will update this network status as more information becomes available.

Cruzio engineers have identified a problem with a piece of hardware serving some customers in the Westside Santa Cruz area. We will be working to correct this issue, and there may be interruptions during this window.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in the Black Mountain area on Friday, 4/10/2026 at 11:45AM. We anticipate a brief interruption during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers have resolved a post-maintenance issue that was affecting some customers in the San Mateo area. Please contact customer service if you remain offline.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in Seabright & Midtown Santa Cruz areas on Wednesday, 4/8/2026 11:30AM-12:00PM. We anticipate a brief interruption during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting maintenance on upstream equipment serving part of the San Mateo area on Thursday 4/9/26 11AM-12PM. We anticipate a brief interruption during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers have implemented a solution to resolve the issue preventing login to Cruzio mailboxes. Mail delivery should not have been affected, and all mail services are now operational. We will continue to monitor for any additional issues.

Cruzio engineers have advised involved maintenance is taking longer to complete than initially anticipated. Technicians are still actively working to reach a resolution. We will continue to provide further updates.