Cruzio engineers are currently investigating a network outage affecting some Fiber Certified customers in Downtown Santa Cruz area. We will update this page with more information as it becomes available.

Cruzio engineers will be conducting maintenance on upstream equipment serving the Burns Valley area on Tuesday 3/3/26 11AM-2PM. We anticipate interruptions during this window. Technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving small areas of Scotts Valley on Thursday 2/26/2026 10PM-2AM. We anticipate a few brief interruptions during this process. Technicians will keep downtime as minimal as possible.

Webmail service has been restored. Thank you for your patience.

Cruzio engineers have identified a problem with webmail.cruzio.com, and are engaged in resolving the issue.

We are currently experiencing an outage regarding webmail.cruzio.com. We are working with our upstream provider to resolve the issue. Updates, if any before resolved, will be posted here. Thank you for your patience.

Cruzio technicians have determined this network outage was causing by failed equipment, and have replaced everything suspected to be defective. Connectivity has been restored to all previously affected customers at this time. If you continue to experience any issues, please contact our technical support team.

Cruzio engineers are currently investigating a network outage affecting some Wireless and Certified customers in Santa Cruz and Seabright areas. We will update this page with more information as it becomes available.

Cruzio engineers have identified an issue with upstream equipment serving the Lane Hill and Butano Canyon areas. This will cause degraded network performance for affected areas. We will work to address the issue and update this network status as more information becomes available. Current estimated time of repair is late morning on Friday 2/20.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving small areas of Scotts Valley and Santa Cruz on Monday 2/16/2026 10PM-2AM. We anticipate a few brief interruptions during this process. Technicians will keep downtime as minimal as possible.