Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/15/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience.

Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/8/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience.

Engineers have addressed the equipment causing the service outage. If you are still experiencing any issues, please contact support.

A small number of customers at University Business Park may be experiencing service issues. We are currently dispatching engineers to investigate the cause of the outage. Updates will be provided as we get them.

While services have been up most of the day, the underlying cause of the outage has been resolved now. If you are still having any issues, please contact support.

Engineers have set up a generator to keep services online until utility power is restored.

Most services have been restored. However there are a few small locations that we are still working on restoring near the downtown area of Santa Cruz.

Engineers are en route to investigate cause of outage and make repairs. Updates will be provided as we get more information.

PG&E is performing PSPS protocols to reduce wild fires. This is disrupting power in many areas. While most customer are themselves without power, it could also be effecting parts of our network that is not within any of the power outage zones. We have crews deployed to address some of those areas. Updates will be posted as we get them,

Cruzio engineers will be conducting maintenance on upstream equipment serving Wireless Pro customers in the Santa Cruz and Capitola areas on Tuesday 11/5/24 10:00PM-2:00AM. We anticipate a couple of brief interruptions during this process, and technicians will keep downtime minimal during this work.