Cruzio engineers have identified an issue with service to 708 Water St. and will be working to address this tomorrow afternoon between 2pm and 5pm. We will keep service interruptions as minimal as possible.
7/27/2026 11 pm. – Network outage in Butano area [RESOLVED]
This issue should now be resolved. However, if you are still experiencing any issues, please reach out to Technical Support.
7/27/2026 10:45 pm. – Network outage in Butano area
Some customers in the Butano area may be experiencing a network outage. Engineers are currently investigating and updates will be provided as we get them.
7/17/2026 1:15PM – Network outage in North Bay area [RESOLVED]
Engineers have finished making repairs and all services should now be restored. If you are still experiencing any issues, please contact Technical Support.
7/17/2026 11:45AM – Network outage in North Bay area
We are currently experiencing a network outage that may be effecting some customers in the north bay area. Engineers are currently investigating and updates will be provided as we get them.
7/16/2026 5:40PM – Outage in Portola Valley, Skyline, and Palo Alto areas [RESOLVED]
Engineers have finished making repairs and all services should now be restored. If you are still experiencing any issues, please contact Technical Support.
7/16/2026 3:30PM – Outage in Portola Valley, Skyline, and Palo Alto areas [UPDATE]
Engineers have identified equipment damaged from power issues and are preparing to install a replacement in order to restore services. Updates will be provided as we get them.
7/16/2026 2PM – Outage in Portola Valley, Skyline, and Palo Alto areas
Engineers are currently investigating the cause of the network outage again. Updates will be provided as we get them.
7/16/2026 11AM – Outage in Portola Valley, Skyline, and Palo Alto areas [RESOLVED]
All services have been restored. If you are still experiencing any issues, please contact Technical Support.
7/16/2026 10:30AM – Outage in Portola Valley, Skyline, and Palo Alto areas
A combination of power outage and equipment failure have caused a network outage in these areas for some customers. Cruzio engineers are en route to make repairs and restore services. Updates will be provided as we get them.
