Some customers in the La Honda area may be experiencing a network outage. Engineers are currently investigating and updates will be provided as we get more information.

Engineers were able to find and resolve the issue causing networking issues. If you are still experiencing any issues, please contact Technical Support.

We are currently experiencing a network outage that may be effecting some customers in this areas. Engineers are currently investigating and updates will be provided as we get them.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customers in the Half Moon Bay/El Granada area, between 11AM and 5PM on Thursday 9/17. There will be intermittent downtime during this time window. We will try to keep interruptions to a minimum.

Services may be interrupted for some customers while engineers perform emergency maintenance. Down time should not be more than a couple of minutes.

All services should be back up and operational. If you are still experiencing any issues, please contact Technical Support.

Cruzio engineers have identified a PG&E power outage affecting some Wireless Pro customers in Santa Cruz near Laurent St. Service should be restored once power comes back.

Engineers were able to replaced failed equipment and restore services. If you are still experiencing any issues, please contact Technical Support.

A small number of customers in the Scotts Valley area may be experiencing a network outage. We are working on trying to get access to the site to investigate the cause of the wireless outage. Updates will be provided as we get more information.

Over the weekend, Cruzio experienced a malicious cyberattack that caused temporary disruptions to our website, customer email, and some hosted domains.

Our technical team responded immediately, isolated the affected systems, and began the recovery process. All affected services have now been restored. At this time, we have found no indication that customer account information or customer data was accessed or compromised.

We are continuing to investigate the incident and will take additional measures to secure our systems and reduce the likelihood and potential impact of a similar event in the future.

We apologize for the disruption and appreciate our customers’ patience while we worked to restore services.