Cruzio engineers have repaired the hardware issue and our phone support is back online.
2/3/2022 3:45PM – Cruzio phone support temporarily offline
Cruzio engineers are investigating a hardware issue affecting our contact telephone number 831-459-6301. We will work to restore phone service soon, and in the meantime customers can reach us at cruzio.com/contact to submit a ticket.
2/2/2023 2:00PM – 6:00PM – Maintenance affecting some customers in Westside Santa Cruz
Cruzio engineers will be conducting maintenance on Thursday 2/2/2023 2:00PM–6:00PM. Customers in Westside Santa Cruz may experience of brief interruptions during this window, and we appreciate your patience as we complete work.
2/2/2023 9:00AM – 11:00AM – Maintenance affecting some customers in Downtown Santa Cruz
Cruzio engineers will be conducting maintenance on Thursday 2/2/2023 9:00AM–11:00AM. Customers in downtown Santa Cruz may experience of brief interruptions during this window, and we appreciate your patience as we complete work.
1/31/2023 10:00PM – 2:00AM – Maintenance affecting some customers in Downtown Santa Cruz
Cruzio engineers will be conducting maintenance on Tuesday 1/31/2023 10:00PM–2:00AM. Customers in downtown Santa Cruz may experience multiple periods of brief interruption during this window, and we appreciate your patience as we complete work.
01/19/2023 9:30am – Tomita mountain outage [RESOLVED]
Damaged equipment was replaced and services are now restored.
1/19 – 6:11 – Tomita Mountain outage
Cruzio Engineers have become aware that there is an outage at the Tomita Mountain site affecting dedicated and enterprise services in South SF Bay Area area and WiPro service in Scotts valley and Watsonville. Cruzio engineers are dispatching to assess and restore service ASAP. We will continue to update the Network Status page with further updates.
1/19/2023 – 10:00PM – 2:00AM – Maintenance affecting Wireless Pro customers in Watsonville
Cruzio engineers will be conducting maintenance on infrastructure equipment affecting Wireless Pro customers in Watsonville on Thursday 1/19/23, between 10:00PM to 2:00AM. There may be multiple periods of downtime while repairs are completed.
1/10/23 3:00PM – Outage affecting Wireless customers in Half Moon Bay
Cruzio technicians have discovered an upstream issue affecting Wireless customers in the Half Moon Bay area. Our technicians are currently assessing the situation, and will provide more information as it becomes available. We will continue to update the Network Status page with further updates.
1/9/2023 5:15PM – Outage affecting Weston Road Area [RESOLVED]
The backup generator is now back online and affected services have been restored.
