Mail issues for most customers should now be resolved. If you experience any further issues with email, please contact Cruzio technical support by either calling us at 831-459-6301, or creating a ticket at cruzio.com/contact.

Cruzio’s email partner is performing maintenance work on servers upstream and we have received reports of users having issues sending and receiving mail. Cruzio is monitoring the situation and we will update this message as additional information is available.

The Bear Gulch and Hill House access points will lose power early tomorrow morning around 1:00AM. This will bring network outages to customers in La Honda and Portola Valley. Cruzio engineers will respond first thing in the morning and have the sites up and running again at an estimated time of 9:00AM.

Cruzio engineers will be conducting emergency maintenance Friday, 3/17/23 10pm-2am on infrastructure that serves some Wireless Pro customers in Downtown Santa Cruz. Affected customers may experience brief periods of downtime while our technicians complete repairs.

There has been an unexpected full outage on our Loma Prieta Mountain site before the expected maintenance window. This has caused network outages for customers and Enterprise connections in Aptos, Morgan Hill and Gilroy. Our Cruzio engineers will be responding to this immediately.

Cruzio engineers will be conducting emergency maintenance on infrastructure that serves customers from our Loma Prieta mountaintop site, including customers in Gilroy, on Friday morning. Downtime is likely, but will be kept as minimal as possible.

PG&E has repaired the outage and all Cruzio infrastructure sites are online. If you are encountering any further connectivity issues, please give us a call at 831-459-6301 or submit a ticket at cruzio.com/contact.

Maintenance that was conducted by our upstream partner on the email server that serves our customers is now complete, and email issues for most customers should now be resolved. If you experience any further issues with email, please contact Cruzio technical support by either calling us at 831-459-6301, or creating a ticket at cruzio.com/contact.

Customers in and around Half Moon Bay and La Honda are experiencing a large area network outage. Cruzio engineers are assessing the issue will be responding to it at first light. There is no current estimated time of recovery.

Cruzio’s email partner, OpenSRS, is performing migration work on servers upstream that serve Cruzio customer mailboxes. Some customers may notice oddities in their mailbox during this work, including duplicated messages. Cruzio is monitoring the situation and we will update this message as additional information is available.