Cruzio engineers will be conducting maintenance on upstream equipment serving Wireless Pro customers in Scotts Valley on Thursday, 5/18/23 and Friday, 5/19/23 from 9AM to 6PM. There may be brief periods of downtime during this process, and Cruzio technicians will keep interruptions as minimal as possible. We appreciate your patience.

This maintenance is complete and affected customers are back online.

Cruzio engineers are performing emergency repairs on infrastructure that serves tenants at 708 Frederick, as well as some customers in the midtown area. We will update this message as additional information becomes available.

Piedmont Ct will be conducting electrical maintenance at their building on May 16th beginning at 6:30AM. Cruzio engineers will be transitioning networking equipment over to backup power during this electrical work, and users at the Piedmont building and downstream from the building will encounter a brief service outage as this occurs. There will be a final blip later in the day as this equipment is brought back over to main electrical power once the maintenance is complete.

Cruzio engineers are conducting maintenance on upstream equipment, which may affect some Wireless customers in El Granada. Intermittent downtime may occur as our engineers complete their work, and services will be restored shortly.

Cruzio engineers have resolved the issue, and will be monitoring the infrastructure for any further issues.

Cruzio engineers are continuing to work on an issue that’s causing intermittent packet loss for some customers in the Westside area and High Rd. We will continue to update this message as more information becomes available.

Some Wireless Pro customers located in and around Westside Santa Cruz and High Rd are currently experiencing elevated packet loss. Cruzio engineers are investigating the issue.

Cruzio engineers will be conducting urgent maintenance on equipment serving some Wireless Pro customers located around Westside Santa Cruz beginning tonight, 5/4 between 10:00PM to 2:00AM. Down may be possible during this maintenance but will be kept brief if it does occur.

There is an equipment failure causing an outage at Granite Creek Business Center which is affecting Wireless Pro customers in Scotts Valley at Granite Creek area. Cruzio engineers will be responding in the morning, with an ETR of 10am.