This issue is resolved. If any affected customers are still having connectivity issues, please power cycle your equipment.
10/15/2022 10:15AM – Connectivity issue affecting some Skyline customers in Lobitos Creek Road and surrounding areas
Cruzio engineers are assessing an issue affecting some Skyline customers in the area of Lobitos Creek Road, Half Moon Bay. We will update this network status message as more information becomes available.
10/14/2022 10:00PM – 2:00AM – Emergency maintenance for Wireless Pro customers around Midtown, Live Oak, and East Side
Cruzio engineers will be conducting emergency maintenance on infrastructure serving some Wireless Pro customers around the areas of Midtown, Live Oak, and East Side Santa Cruz tonight between 10:00PM to 2:00AM to resolve an issue. There may be intermittent periods of downtime during this maintenance window.
10/13/2022 6:30AM – 7:45AM – Wireless Pro outage for some customers in Westside Santa Cruz [RESOLVED]
Cruzio engineers have identified the problem, and confirmed this issue is resolved. If you’re still experiencing any connectivity issues, please try power cycling your equipment, or contact Cruzio customer service.
10/13/2022 6:30AM – Wireless Pro outage for some customers in Westside Santa Cruz
Cruzio engineers are investigating an issue currently affecting connectivity for some Cruzio customers in the Westside Santa Cruz area. We will update this message as more information becomes available.
9/27/2022 11:00PM – 2:00AM – Core router maintenance affecting internet connectivity for customers
Cruzio engineering will be upgrading our main core router that provides access to the Internet on Tuesday, September 27th between 11pm and 2am. During this period, there will be a brief period of less than 5 minutes where the internet may be unavailable as we upgrade equipment. This work is necessary in order to apply security updates and feature enhancements. We apologize for the inconvenience.
9/27/2022 4:45PM – Network issue affecting some Cruzio customers [RESOLVED]
Cruzio engineers have confirmed that the issue is resolved. If you’re still experiencing any connectivity issues, please try power cycling your equipment, or contact Cruzio customer service.
9/27/2022 3:15PM – Network issue affecting some Cruzio customers
Cruzio engineers are working on an issue currently affecting connectivity for some Cruzio customers. We will update this message as more information becomes available.
9/21/2022 – 11:00AM – 4:00PM – service maintenance affecting residents at San Jerardo
Cruzio engineers will be conducting maintenance on internet equipment that serves San Jerardo residents on Wednesday, 9/21/2022 between 11:00AM to 4:00PM. Downtime during this maintenance window will be brief. We appreciate your patience.
9/20/2022 10:00PM – 2:00AM – Service maintenance for some Wireless Pro customers in Watsonville, Granite Creek Road in Scotts Valley
Cruzio engineers will be conducting service maintenance affecting a handful of Wireless Pro customers in Watsonville and on Granite Creek Road in Scotts Valley. Downtime will be brief within this window.
