[Resolved]Service outage in Watsonville that is affecting connectivity for some Wireless Pro and dedicated customers in Watsonville, Parajo area. Cruzio engineers have identified a power issue and fixed the problem and restored service [8/26/2022 10:01PM]

[Update] All email services are back up and operational.

Engineers are investigating an issue that is impacting some Cruzio email services. Customers may not be able to access their mailboxes or webmail. We will provide further updates as they become available. All other systems are up and operational. 

Engineers are investigating an issue that is impacting some Cruzio email services. Customers may not be able to access their mailboxes or webmail. We will provide further updates as they become available. All other systems are up and operational. 

The large service outage in Watsonville that was affecting connectivity for some Wireless Pro and dedicated customers in Watsonville has been fixed. Cruzio engineers have fixed the issue and service is restored [8/24/2022 7:25AM]

Cruzio engineering will be upgrading one of our main edge routers that provide access to the Internet on Thursday, August 18th between 10pm and midnight. During this period, there will be a brief period of less than 5 minutes where the internet may be unavailable as we switch routing to our backup connection and network routes converge. This work is necessary in order to apply security updates and feature enhancements. We apologize for the inconvenience.

UPDATE: All work was completed by 10:45PM.

Our upstream partner encountered a problem today between 10:00AM to 1:30PM that caused Velocity voicemail users to be unable to record or check for new voicemails. This issue has since been resolved, and we apologize for any inconvenience.

All email services are back up and operational.

Some email services have been restored, however engineers are still working to fix the rest. If you are still having trouble with email, engineers are working hard to restore that service for you. Any mail sent to you during this outage will be queued up and delivered once email is restored.

We are currently working with our upstream provider to resolve an issue with email delivery. This should not effect any web hosted email services. Status will be updated as we get more information.

Cruzio engineers will be conducting emergency maintenance to repair an issue affecting some Wireless Pro customers in Watsonville. Affected users may notice blips of downtime during this work.