Cruzio engineers are currently investigating the cause of an outage affecting customers on the Eastside around 41st avenue.
10/6/2021 11:45AM – Service interruption for some Wireless Pro customers in the area of West Side Santa Cruz [RESOLVED]
This issue was resolved and any affected customers were brought back online.
10/6/2021 10:45AM – Service interruption for some Wireless Pro customers in the area of West Side Santa Cruz
Some Wireless Pro and dedicated customers in and around West Side Santa Cruz are experiencing a service interruption, and Cruzio engineers are working to resolve the issue.
10/5/2021 1:45PM – Cruzio email issue affecting some email programs (RESOLVED)
Our upstream partner is aware of an issue affecting some Cruzio email customers, and their engineers are working on the problem. This issue is only affecting connections through email programs, and affected customers can access their email at our webmail login at webmail.cruzio.com.
Update: Engineers have isolated and resolved the issue. All services should be up and operational.
10/5/2021 1:15PM – Cruzio email issue affecting some email programs
Our upstream partner is aware of an issue affecting some Cruzio email customers, and their engineers are working on the problem. This issue is only affecting connections through email programs, and affected customers can access their email at our webmail login at webmail.cruzio.com.
10/5/2021 9:20AM – Service interruption for some Wireless Pro customers in the areas of the Buena Vista Migrant Center and Tierra Alta
Cruzio engineers are dispatching to resolve an issue affecting some Wireless Pro connections in the areas of the Buena Vista Migrant Center and Tierra Alta.
10/5/2021 10:00PM – 2:00AM Wireless Pro maintenance affecting some customers in Midtown, Live Oak, East Side Santa Cruz and 41st Avenue
Cruzio engineers will be conducting maintenance on hardware serving some Wireless Pro and Dedicated customers in the areas of Midtown, Live Oak, East Side Santa Cruz and 41st Avenue. The maintenance window is 10/5/2021 from 10PM to 2AM, but actual downtime will be several minutes.
10/1/2021 1:00PM – Email access issues for some customers [RESOLVED]
Our email partner has resolved the issue. All inbound email was queued up and will be delivered.
10/1/2021 12:15PM – Email access issues for some customers
Some Cruzio email customers are experiencing issues logging in to their account and our upstream email partner’s engineers are working on the issue. Incoming emails will be queued up and delivered once the issue is resolved. We appreciate your patience.
9/27/2021 5:45PM – Intermittent inbound and outbound call issues affecting some Velocity customers (Resolved)
Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational.
(RESOLVED) Test calls in and out of our network are working as expected at this time. Please reach out to our support team if any inbound or outbound calling issues persist.
