Some Cruzio email customers are experiencing issues logging in to their account and our upstream email partner’s engineers are working on the issue. Incoming emails will be queued up and delivered once the issue is resolved. We appreciate your patience.

Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational.

(RESOLVED) Test calls in and out of our network are working as expected at this time.  Please reach out to our support team if any inbound or outbound calling issues persist.

Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls.  All other services are up and operational.

We will update this post as we get more information about the developing situation.

Cruzio engineers have resolved the issue and affected customers are now back online. If you’re still having connectivity issues, please power cycle your equipment.

Cruzio engineers are aware of a hardware issue affecting some Wireless Pro customers in the Harvey West area, and will assess and repair the issue once they are able to access the equipment in the morning.

Cruzio engineers have resolved the issue, and affected customers are now back online.

We are currently experiencing an equipment failure that’s effecting several wireless customers connected via the UTC building in downtown Santa Cruz. Engineers are out in the field working to resolve the issue. We apologize for the inconvenience.

Cruzio engineers will be conducting emergency maintenance tonight on equipment serving some Wireless Pro customers in the areas of Midtown, Live Oak, and East Side Santa Cruz. This window will extend from 10:00PM to 2:00AM, with intermittent downtime possible during this maintenance window.

Cruzio engineers are dispatching to assess an issue affecting some Wireless Pro customers in the area of Live Oak and East Side Santa Cruz. There may be brief interruptions while engineers work on this equipment. We will update this status as more information becomes available.

Cruzio engineers have resolved the issue, and affected customers are now back online. If you’re still unable to connect, please power cycle your equipment.