A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.

This issue has been resolved. If you’re still experiencing email issues, please contact Cruzio support.

A small section of email users are running into issues retrieving email in their mail client or logging into webmail. Engineers are working on the problem, and we will update this status message as more information becomes available. This issue is not affecting hosted email.

The issue affecting logins and email retrieval that was affecting some customers is now resolved. If you are experiencing any lingering issues, please contact Cruzio support.

A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.

Our upstream DSL vendor will be conducting maintenance on equipment that serves Velocity customers in Scotts Valley. The maintenance window will last two hours beginning at 11:59pm tonight, but expected downtime will be 30 minutes. No other services will be affected by this maintenance.

Faulty equipment was replaced and all services are now restored.

Some Cruzio wireless customers in the downtown area may be experiencing an outage due to an equipment failure. Techs are in route to replace that equipment and restore services to those customers. We will update network status as soon as we get new information.

The maintenance window for the equipment that serves Wireless Pro customers in the Weston area has been moved to 2PM-4PM today. Downtime during this window is expected to remain minimal.

Cruzio engineers have scheduled a service-impacting maintenance window to the networking equipment that serves customers around Downtown and Ocean Street in Santa Cruz county.

This is for Wednesday, April 30th, 2020 at 10:00 AM and will last until 12:00 AM. Customer downtime is expected to be no more than a few minutes during the length of this maintenance window.
This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.