Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in Midtown Santa Cruz. This work will address an upstream issue causing some customers to see slower than normal speeds. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.

A PGE outage that was impacting service for customers in the Capitola area was resolved.

PG&E is experiencing a large power outage In the Capitola Area which is impacting services for some customers.

Cruzio Internet will be conducting maintenance on Wireless Pro infrastructure that serves the West Side of Santa Cruz. Downtime will be intermittent through the 2pm-6pm window. This maintenance will not affect other services, including Velocity or DSL.

At approximately 2:30am Cruzio engineers were able to make repairs and restore network connectivity.

Cruzio is currently experiencing a network outage that may be effecting some customers in the Watsonville/Loma area. Crews are currently assessing the situation and updates will be posted.

Backbone providers on the internet are having routing issues today, this may cause some sites to be sporadically unavailable.

At around 7:30pm, Cruzio engineers responded to a network outage. This affected customers with certified and wireless pro connections in the downtown to midtown area.

This issue should now be resolved. If you are still experiencing issues, please give our support line a call.

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers on 3/2/2021 9pm – 1am . Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.

One of our servers that hosts customer domains, host10.cruzio.com, is currently offline.  Engineering is working to recover the server.  Incoming email will be queued on secondary servers for delivery once the server is back online.

UPDATE: Recover continues as of 4:30am.  No ETA for restoration at this time.  Thanks for your patience.

UPDATE at 6:00am – Data recovery is taking much longer than we’d hoped.  We anticipate that host10 will be offline until sometime Saturday afternoon.  We will update this status if that changes.

UPDATE: 5:30pm 2/13/21 – We continue with data recovery.  Data stores appear to be fine, but are taking a long time to transfer.  We still hope to have this repaired before the day is over.

UPDATE: 2:00am 2/14/21 – We are still recovering data.  There are a huge number of small files in the mail storage area that are taking much longer than expected.  Hoping that data restoration will complete by mid-morning today.

UPDATE: 9:45am 2/14/21 – System is back up and online.  Engineering will do a debrief to analyze what went wrong and how to make recovery operations go more quickly.  Thanks for your patience.