PG&E is reporting a power outage affecting multiple sections of the City of Santa Cruz, including downtown & parts of the west side, starting at ~1:29 PM. This may result in connectivity issues for customers using Wireless Pro in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

At 11:50PM, Cruzio engineers became aware of an issue with our upstream mail provider causing sporadic disconnects and other stability issues. This affected all @cruzio.com email customers, regardless as to whether using webmail or an email client.

As of 12:55AM, we have received an all-clear from our provider.

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz as well as parts of Westside Santa Cruz. Downtime during this maintenance will be brief, but sporadic throughout this window. Other services will not be affected by this maintenance.

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz. Downtime during this maintenance will be minimal.

Engineers have restored power, and replaced damaged equipment on the Westside so services should be back to normal.

We are experiencing an outage related to a PG&E power outage in the Westside area. Engineers are en route to make repairs.

Engineers are aware of an issue that is causing some incoming emails for a subsection of Cruzio email customers to bounce. Engineers are rolling out a fix to mitigate the issue for affected mailboxes.

[Update] Engineers have implemented the fix and all services should restore.

Engineers are aware of an issue that is causing some incoming emails for a subsection of cruzio email customers to bounce. Engineers are rolling out a fix to mitigate the issue for affected mailboxes.

Cruzio engineers have resolved the problem and affected customers are now back online.

Cruzio engineers are enroute to fix an issue affecting connectivity for some Wireless Pro customers in downtown Santa Cruz and the Westside. We will update this message as more information becomes available.