5/28/2023 3:33PM – Wireless Pro Outage In Live Oak and Midtown areas [RESOLVED]
…Cruzio engineers have resolved an issue that was affecting some customers in Live Oak and Midtown. Cruzio engineers will continue to monitor the situation….
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5/28/2023 3:33PM – Wireless Pro Outage In Live Oak and Midtown areas
…There is an equipment failure causing an outage which is affecting Wireless Pro customers in the Live Oak and Midtown areas. Cruzio engineers are working on it to get responding again….
5/26/2023 1:00PM – Email authentication issue affecting some Cruzio email customers [RESOLVED]
…Engineers have resolved this issue and affected customers are able to sign in again….
6/15/2023 10:00PM – 2:00AMMaintenance affecting some customers around Mid-town/LiveOak/EastSide
…Cruzio engineers will be conducting urgent maintenance tonight between 10PM to 2AM on equipment that serves customers in the areas of Mid-town/LiveOak/EastSide. Brief periods of downtime are possible during this maintenance window….
5/23/2023 3:15PM – Brief outage affecting some Watsonville customers [RESOLVED]
…Cruzio engineers have resolved an issue that was affecting some customers in Watsonville. Cruzio engineers will continue to monitor the situation….
6/28/2023 6:00AM-4:00PM – PG&E maintenance affecting connectivity for customers in the Piedmont Court building and customers fed from it
PG&E will be conducting maintenance at the Piedmont Court building on 7/29 between 7AM to 4PM. Power will be disconnected during their work, and this will affect tenants located at Piedmont Court as well as nearby customers fed from that site. In advance of this, Cruzio engineers will be deploying backup power at this site beginning at 6AM. You may notice a brief blip as this cutover occurs. Once PG&E finishes their maintenance, there will be one…
11/1/2023 – 2:15PM – Power Outage affecting some Wireless customers in the Montara Mountain area (RESOLVED)
…Cruzio engineers confirm power has been restored to upstream equipment, and all previously affected customers should be back online. If you continue to experience any issues, please contact our technical support team….
10/25/2023 – 11:15AM – Power Outage affecting some Wireless customers in Bear Gulch area
…Cruzio engineers have been notified of a PG&E power outage affecting some wireless customers in the Bear Gulch area, and have advised the current estimated time of restoration of 12:30pm 10/25/23. We will continue to update this status with additional information as it becomes available….
10/25/2023 – 10:15AM – Power Outage affecting some Wireless customers in Bear Gulch Area [RESOLVED]
…Cruzio engineers confirm power has been restored to upstream equipment in the Bear Gulch area, and all previously affected customers should be back online. If you continue to experience any issues, please contact our technical support team….
11/15/2023 6:30pm – Outages in West Side Santa Cruz area
…Storms are causing some outages in the Santa Cruz city and West Side areas. Engineers are currently working to implement work-arounds during the storm….
