Category: Mac

Connecting a Mac, iPhone, iPad, or iPod Touch to a Wireless Network

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Introduction

The purpose of these instructions is to help you configure your Apple computer or iOS device—your iPhone, iPad, or iPod Touch—to connect to a wireless router.

These instructions assume that you have Internet access, such as any of Cruzio’s Broadband services; or that you are at a location with access, such as an Internet café; and that you will be connecting to a wireless router that has previously been installed and configured. If you need one, you can purchase one from Cruzio.

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Connecting your Mac to a wireless network

    1. By default, the first time a Mac is within range of a wireless router, Mac OS X will prompt you with a message that says “None of your trusted wireless networks could be found. Would you like to connect to the <SSID> network?” where <SSID> is the name of the wireless network. Click OK.
    2. You may be prompted for the network’s password; enter the password. You are now connected wirelessly.
    3. If you do not receive a prompt, use the Wi-Fi Menu* (called the AirPort Menu in older Mac systems), located in the upper-right hand area of the screen. Click the Wi-Fi (or Airport) Menu and select the name of the network.

      If you do not see the name of the network, select Other and enter the network name manually.

    4. You may be prompted for the network’s password, if there is one; enter the password.

You should now be connected wirelessly.

*If you do not see the Wi-Fi or AirPort Menu, follow these steps:
    1. Click the Apple Menu and select System Preferences. Click the Network icon.
    2. If your Mac is running OS X 10.5 Leopard or newer:
      1. In the left-hand pane, select Wi-Fi (or AirPort).
      2. At the bottom of the left-hand pane, click the gear menu and select Make Service Active.
      3. On the right, click “Turn Wi-Fi (AirPort) on.” Select the option to “Show Wi-Fi (AirPort) status in menu bar.”
      4. Click Apply.
    3. If your Mac is running OS X 10.4 Tiger:
      1. From the Show menu, select Network Port Configurations.
      2. Check AirPort to turn it on. Click Apply Now.
      3. From the Show menu, select AirPort.
      4. Check the box next to “Show AirPort status in menu bar.”

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What do I do if I cannot connect, or get frequently disconnected?

There can be many factors affecting your ability to connect to a wifi network. Here are a few troubleshooting measures you can try.

  • If you cannot connect at all, make sure you are using the right network name (SSID) and password. If the password has changed, you may need to force your computer or mobile device to forget the network, so you can make a fresh connection using the new password. See these how-tos for forgetting a wireless network on your Mac, or forgetting a wireless network on your iPhone, iPad, or iPod Touch.
  • Make sure you are using a dynamic connection, and no proxy. Check your Network settings:

    On Mac OS X 10.5 Leopard or newer:

    1. Click the Apple Menu and select System Preferences.
    2. Click the Network icon.
    3. In the left-hand pane, select Wi-Fi (called AirPort in older OS X versions). Click the Advanced button.
    4. In the TCP/IP tab, make sure that Configure IPv4 is set to Using DHCP.
    5. In the Proxies tab, make sure that nothing is checked.

    On Mac OS X 10.4 Tiger:

    1. Click the Apple Menu and select System Preferences.
    2. Click the Network icon.
    3. From the Show menu, select AirPort.
    4. In the TCP/IP tab, make sure that Configure is set to Using DHCP.
    5. In the Proxy tab, make sure that nothing is configured.
  • If you’re running a Macintosh operating system older than 10.3, you cannot connect to a network that is using WPA (Wi-Fi Protected Access). Cruzio recommends upgrading your operating system if you need to connect to WPA networks.
  • If your connection is slow, or drops periodically, you may have interference from other devices nearby. See Apple’s list of potential sources of wireless interference. If the router is your own, connect to your router with your Web browser (with a wired connection), and change your router’s wireless channel. The recommended channels to try first are 1, 6, and 11.
  • You may be out of range of the router; try moving closer. If the router is your own, try moving the router higher, lower, or to a different location. You may want to consider purchasing an extender to boost your router’s range.
  • If you’ve gotten this far and are still having problems, read the appropriate article listed below, and follow the recommended troubleshooting steps:

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My wireless network was working just fine, but now it’s not!

Often, rebooting the router will get things working again. Pull the power cord out of the router, wait for five seconds, and plug it back in. You may want to reboot your computer as well.

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Cruzio Connection Settings

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Below are the general connection settings for use with Cruzio accounts. For more specific setup instructions, please see our other setup instructions.

The best source for settings information is on your original Cruzio Login Information. Contact Cruzio if you lost your information or forgot your login or password.

 

Fiber Settings
IP Address: Available on your “login info” sheet
Subnet Mask: 255.255.248.0
Gateway/Router: 63.249.72.1
DNS 1: 63.249.92.48
DNS 2: 216.173.128.13

 

Dialup Settings
Dialup user name Always ends in @cruzio.com
Dialup number (x2, V.90, 33.6) 459-9408
Nationwide dialup numbers Use the Find a Dialup Number tool
View specific dialup setup instructions for your computer…

 

 

Domain Name Server (DNS) Settings
Use “Server Assigned” DNS if you don’t have a static IP.
DSL Primary DNS 74.220.64.45
DSL Secondary DNS 74.220.64.55
Gateway for Static DSL Users Refer to your Cruzio Login Information
Dialup Primary DNS 63.249.93.131
Dialup Secondary DNS 63.249.95.6
Gateway for Dialup Users 63.249.93.129

 

Email Settings
The following settings are for @cruzio.com email accounts and for secondary mailbox domain accounts. These settings will work for computers, phones, and other handheld devices.
Incoming Mail Server (POP3 or IMAP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Outgoing Mail Server (SMTP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Incoming Port Number 110 if using POP
143 if using IMAP
Outgoing Port Number 587
The outgoing (SMTP) port number defaults to port 25 for most email programs. If you have problems sending email, port 587 should work instead; Incoming and outgoing Password confirmation is required.
View specific email setup instructions for your computer…
Try Cruzio’s Email Setup Assistant…

 

Email Settings for Domain Name Customers
Incoming Mail Server (POP3 or IMAP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
Outgoing Mail Server (SMTP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
View specific email setup instructions for your computer…

DSL/Velocity Setup for Mac

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Introduction

If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

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Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

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Testing the Connection

Start up your computer. Follow the testing instructions below for Safari or Firefox, whichever you prefer.

Testing with Safari
  1. Open the Safari web browser (the compass icon in your Dock or Applications folder).
  2. In the menu, choose Safari -> Preferences. Click the General icon (the icon of a switch).homepage_mac_safari
  3. Make sure that “New windows open with” is set to “Home Page.”In the Home page box, type http://www.cruzio.com and then close the Preferences window.
Testing with Firefox

Firefox is a free web browser. You may download it from firefox.com or purchase it on CD from Cruzio.

  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs).
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_mac_firefox_typing
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then close the Preferences window.
Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
  3. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity. If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

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*Configuring your Mac to Use a Wired Connection

Macintosh OS X 10.5 (Leopard)
  1. In the Apple menu, choose System Preferences. Click the Network icon.
  2. On the left, select Built-in Ethernet. In the Configure menu, choose Using DHCP.* Click Apply, and then close the Network window.

*If you have purchased a static IP address from Cruzio, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS X 10.0 – 10.4
  1. In the Apple menu, choose System Preferences -> Network.
  2. In the Show menu, choose Built-in Ethernet.
  3. Select the TCP/IP tab.
  4. In the Configure menu, choose Using DHCP.* (If you do not see Using DHCP, select the PPOE tab and uncheck “Connect using PPOE”. Then select the TCP/IP tab once more. You should now see Using DHCP as a choice.)
  5. Click the Apply Now button in the bottom right corner of the window.
  6. Close the Network window.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS 9 or Earlier

Note: If you’re using Mac OS 9.0 (disregard this note if you have 9.1 or 9.2), you should download this Open Transport 2.6 upgrade (you don’t need to do this if you are running any OS version above 9.0 because you already have OT 2.6 or above). This patch allows you to use a server-assigned addressing protocol with DSL.

  1. In the Apple menu, choose Control Panels -> TCP/IP.
  2. In the “Connect via” menu, choose Ethernet.
  3. In the Configure menu, choose Using DHCP Server.*
  4. Close the TCP/IP control panel and save changes.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information.

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Mac OS X Mail: Saving messages from an account you want to delete

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These instructions about a non-Cruzio product are provided for the convenience of Cruzio’s customers and may contain inaccuracies. Further questions should be directed to the software manufacturer.

This document is for a user with a Mac computer who has Apple Mail and wants to delete or replace an email account without losing any messages saved.

Any messages saved in the Inbox, Sent, Received or Draft folders associated with the email account will be lost when the email account is removed, even if there is another configuration of the same email address. To avoid this, please follow the steps below:

1. Start Apple Mail.

2. Open the “Mailbox” menu and click “New Mailbox”.

3. Click on the “Location” drop down menu and select “On My Mac”.  Then type your choice of a mailbox name into the “Name” field in the window that opens. For example, you could name it “Messages” for all the messages you want to save, or “Sent” if you just want to save your sent messages in this new mailbox. Click the “OK” button when done. Your new mailbox will appear in the Mailboxes column on the left, towards the bottom.

4. Locate and highlight the messages you want to save to the mailbox you just created. Then click and drag the messages into your new mailbox in the column on the left.

5. Repeat steps 2 through 4 for any extra mailboxes you want to create.

Once you have moved all your messages from the mailboxes associated with the email account you no longer need, it will be safe to delete the email account from Apple Mail.

Outgoing Mail Port Setup for Mac

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These instructions are for Mac OS X 10.9, 10.8, 10.7, and 10.6.

Use the following instructions to configure your email program to use an alternate port for outgoing email. This is generally needed when your Internet provider blocks Port 25 from non-local servers (a common spam-prevention practice).

Mac OS X Mail

  1. Open Mail. In the menu bar, choose Mail -> Preferences, and then click Accounts.
  2. From the Accounts list, select your account, and then click the Account Information tab.From the Outgoing Mail Server drop down menu, choose Edit SMTP Server List.
  3. From the list of servers, select your server and then click the Advanced tab.Select “Use custom port” and in the space provided, enter 587.

    pg_361271493

    Click OK.

  4. Close the Account Settings window, and then click Save in the message that appears.

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Thunderbird

  1. Open Thunderbird. In the menu bar, choose Tools -> Account Settings.
  2. In the left-hand pane, select Outgoing Server (SMTP).In the right-hand pane, select your server and click the Edit button.
  3. In the Settings section, change the number in the Port field to 587.pg_1327651520

    Click OK.

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©2008 Cruzio

Spam Filtering Setup for Domains on a Mac

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These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.

Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.

» Entourage 2004
» Eudora
» Apple Mail
» Thunderbird

Entourage 2004

1) Launch Entourage and select “Rules” from the “Tools” menu at the top of the window.

2) Select “New” and type “Junk Mail” next to “Rule name”.

3) Under “If”, select “Subject” from the “All messages” drop down menu.

4) In the text field, type: ***SPAM***

5) Under “Then”, choose “Move message” and “Junk E-mail (On My Computer)” from the top two dropdown menus.

6) Note: Some versions of Entourage don”t display a “Junk E-Mail” folder. To create one, select “New Folder” and type in Junk, select OK and then ” Choose”.

7) Be sure “Enable” is checked and select “OK”.

entourage

Eudora

1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.

2) From the “Special” menu, choose “Make Filter”.

3) Under “Match” select “Incoming”, “Manual” and “Subject”.

4) In the text field beside “Subject”, type: ***SPAM***

5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.

6) Click on the “Transfer” menu, click on Junk

7) Click “Create Filter”.

eudora

Apple Mail

1) Launch the mail program and choose ” Preferences” from the “Mail” menu at the top of the window.

2) Select “Rules” then “Add Rule”.

3) In the “Description” field, type “Junk Mail Rule”.

4) Next to “If”, choose “any”, then “Subject” and “Contains” from the next two dropdown menus.

5) Type ***SPAM*** into the blank field next to “Contains”.

6) Under the “Perform the following actions:”, choose “Move Message” from the first dropdown menu, and “Junk” next from the second.

7) Select “OK”.

osx

Thunderbird

1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.

2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.

3) Under “Apply filter when”, select both “Manually Run” and “Getting New Mail”. Select “Match any of the following” and chose “Subject” and “contains” from the drop down menus.

4) Type ***SPAM*** into the blank field next to “Contains”.

5) Under “Perform these actions:” select “Move Message to” and choose “Spam” or “Junk” from the right drop down menu and select “OK”.