It’s a Web-based email program. That means you can use it to check your email from any computer without having to configure an email program like Outlook. Webmail was designed to handle very large mailboxes efficiently and it allows users to create folders in which to store saved messages.
How do I use Webmail?
To use Webmail, all you need is a computer with a connection to the Internet and a browser like Chrome, Firefox, Internet Explorer or Safari. To log on to Webmail,log in to Cruzio.
Looking for Cruzio Webmail Help?
Looking for something in particular? Feel free to sign into Webmail, and click the “help” button in the upper left-hand side
Looking for Hosted Email Help?
Domain Email Help – Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.
Don’t use Webmail?
If you usually check mail on other devices and in other email programs like Outlook, Thunderbird, or Apple Mail, we recommend using Cruzio Webmail right now if you’re in a hurry. When you have a little more time, check out our step-by-step instructions for other email programs.
Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.
How do I log in to the control panel for my email address?
If you are not the domain administrator:
If the domain administrator has allowed access to your control panel, you will be able to log in to it. If not, the domain administrator will need to make any changes for you.
An alias is another name for an existing email address; e.g., all mail sent to the alias joe@mydomain.com is delivered to mailbox joseph@mydomain.com. Please note aliases can only be added by the domain administrator. To add an alias:
Does Cruzio Domain Email include a webmail program?
Yes; Cruzio Domain Webmail is also called Horde. To access it, browse to cruzio.com and go to the Domain Tools. When prompted, enter your domain name (the part of the email address after the @ symbol). Then select “Webmail” and click “Go”. A Horde login window will pop up. Log in with your full email address and password.
Log in to the control panel page for your email address (see the administrator method above). Click the domain you want to configure – if you do not see the domain name, you may need to click “Domains” first in the Main Menu section. In the Services area or the Mail area, click the Mail icon or the Mail Accounts icon.
To create and email address, click “Add New Mail Name” or “Create Mail Account”. Enter the mailbox name, and the password twice. Click OK.
To make changes to an email address, such as redirecting it or setting up an alias or an autoresponder, click the email address in the Name list. In the Tools section, click the tool you want to use.
The email program that came with your computer or mobile phone will almost certainly work. You can use any email program you wish with Cruzio Domain Email—Windows Mail, Outlook Express, Thunderbird, Mac OS X Mail, Entourage, and so on. (Note that some proprietary email programs, such as AOL Email, only work with a specific email provider.)
How do I set up my email program to get my Cruzio Domain Email?
Cruzio does not provide step-by-step instructions for all email programs. However, Cruzio does provide your Account Info, which includes your email login, password, and mail server settings, at the time of signup. The general Cruzio Email Settings are also available. You may be able to use these references to set up your email program, even without step-by-step instructions.
To set up virus filtering, log in to your Domain Control Panel. In the “Custom” or “Custom Buttons” section, click Manage Virus Filtering. Virus filtering can be set up for all mailboxes under a domain or can be applied to individual mailboxes.
To set up spam filtering:
Log in to your Domain Control Panel.
In the sidebar, under “Custom” or “Custom Buttons”, click Manage Spam Filtering.
If you are setting up filtering for the whole domain, click the wrench to the right of the domain name. If you are setting up the filter for an individual address, click the domain name and then click the wrench to the right of the email name.
Now you can adjust the filter settings. To see what each setting is for, click the Help link in the sidebar.
Once you have spam filtering activated, you may want to set up your desktop email program to move all spam messages to a junk folder, to keep them out of your Inbox. Here are instructions for Spam Filtering Setup for Windows and Spam Filtering Setup for Mac.
How do I set up an “announcements only” mailing list in MailMan?
An “announcements only” mailing list is one in which only the list owner or other specified person may post or reply to announcements. Here’s how to do it:
Select the domain you want to configure. If you see a ‘Mailing List’ icon, click it. Otherwise, click the ‘Mail’ icon under Services, then choose the ‘Mailing List’ tab.
Click ‘Add New Mailing List’ and indicate your preferences. Select ‘OK’ when finished.
Go up one level to the Mailing lists level. Before you add email addresses to the list, select the blue button to the far right, beside the mailing list name. Please note: if you have changed the interface skin preferences, the button may be a different color.
A new window will open. This is the mailing list administration control panel. You will be prompted to enter your List Administrator Password. Select ‘Privacy options…’, then ‘Sender filters’. At the part titled ‘By default, should new list member postings be moderated?’, Select ‘Yes’.
On the same page, at the part titled ‘Action to take when a moderated member posts to the list’, select ‘Reject’. At the part titled ‘Text to include in any rejection notice to be sent to moderated members who post to this list’, enter a short note stating that it is an announcement-only list and include instructions as to how the person can unsubscribe from the list. Scroll to the bottom and click ‘Submit Your Changes.’
Now specify which email address(es) may send announcements to the list. To enable a mailing list member to send announcements, from the same mailing list administration window, choose ‘Membership Management…’. The ‘Membership List’ page will be displayed. Deselect the ‘mod’ checkbox next to the addresses you wish to enable. Select ‘Submit Your Changes.’
If an email address which is not a member of the mailing list is to be allowed to send announcements, from the same mailing list administration window, choose ‘Privacy options…’, then select ‘Senders filters’. About midway down the page, at the part titled ‘List of non-member addresses whose posts should be automatically accepted’, enter the email address(es) of those non-members you want to allow to post to the list.
How do I manage the advanced settings of my mailing list?
The link to the mailing list administration control panel is included in the initial setup email and at the bottom of the mailing list info page. There is also a button on the mailing list tab of mail services in the domain control panel that takes you there. It’s the small blue square with the gear at the far right of the listing for each mailing list. Please note: If you have changed your Interface skin preferences, the button may be a different color.
This help page answers general questions about Cruzio email (any email addresses hosted by Cruzio Internet). For more specific help, see the articles below.
Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.
To use email, you need three main things: an email account, a program to create, send and receive email, and a computer connected to the Internet.Email Account: Think of an email account as a post office box at the local post office. An email account consists of a “mailbox” on a server at some email company somewhere (the post office). To get access to the mailbox, you must have two things: the name or login of the mailbox (like the P.O. number that identifies your mailbox as yours and no one else’s) and the password (or key) to allow you and only you into the box to get your mail.Email Program: You need a computer program to do the work of checking to see if you have any new mail by locating your mailbox and unlocking it, as opposed to you hustling down to check your P.O. box at the post office on your own two legs. You can have an email program on your computer, set up just for your mailbox, or you can use Cruzio Webmail (by clicking the envelope icon in the upper right corner of cruzio.com), which means nothing stays on your computer permanently unless you download it.
Most popular email programs come already loaded onto new computers. You might have Windows Mail, Outlook Express, or—on a Mac—just Mail.
Internet-Ready Computer: Obviously, you need to have a computer to use email. You also need that computer to be connected to the Internet. However, you generally only need that connection to be active when you are sending or receiving messages.
When I send someone email, how long does it take them to get it?
When you send a message, it leaves Cruzio’s network almost instantly. After that, how long it takes to get there depends on how the mail is delivered to that person. Many large on-line services, like Gmail and Hotmail, queue their mail. What this means is that all mail messages delivered to those networks are held in a temporary storage bin until their computers have time to deliver it. If the mail server is very busy it can take hours to deliver your message. If your recipient’s network is not operational for some reason, Cruzio will send you a message to let you know that we couldn’t deliver your message, but we’ll keep trying. After three days, if your recipient’s provider is still not accepting mail, Cruzio’s server will send you another message to let you know that it is no longer going to try to deliver your message.
An email address has two main parts: the login and the domain name. The login is a unique name that identifies that person on their service provider’s network. The domain is the address of the mail server on which the mailbox resides.Example: Our support email address is helpdesk@cruzio.com. In this case, helpdesk is the login and cruzio.com is the domain name.Below is an example of an email message header:
From: The sender’s name (optional) and email address
To: The email address of the recipient
CC: The addresses of people that will receive a copy of the email message (CC stands for ‘carbon copy’, some programs also have BCC, which stands for ‘blind carbon copy’ meaning that the addresses of those recipients won’t appear in the email header).
What do the .com and .edu at the end of an email address mean?
An email address ends with a certain type of domain identifier. These can be used to figure out what type of service provider the person uses. The following are explanations of the most common domains:.com – commercial business.edu – educational institution
.gov – government entity
.mil – military entity
.net – network provider
.org – non-profit organization
.us – United States
When a message originates outside the US, an abbreviation for the name of the country is contained in the email address. Here are a few examples:
Can I send photographs, sound, and video in my email messages?
Yes. You can include any file that you would like in your email messages as an attachment.Note: Adding photographs, sound and video to your message will increase the size of the message you are sending, and there is a limit to how large those can be. We recommend you send messages no larger than 20 MB, otherwise you message could bounce back to you.
How can I have all the email from one address forwarded to another?
See the instructions in the help for your specific type of email.If you cancel your email account, free email forwarding is provided for three months for all addresses ending in cruzio.com. Please contact Member Services with your request to set up email forwarding for a canceled or soon to be canceled address. Please be sure to include the address to which you would like your mail forwarded.
I’m switching from one email program to another. How do I move my address book?
You’ll need to export your addresses from your old program, and import them into the new program. See our Importing and Exporting Addresses instructions.
Although millions of people use email every day, that does not mean that it is the most secure way to communicate. It can be compared to talking on a mobile phone. If someone is looking hard enough, they may be able to locate your transmission. Cruzio advises strongly against sending highly sensitive information like passwords and credit card information via email.
Yes. Blocking port 25 is one way ISPs can help stem the number of junk mail messages flowing around the Internet.Most users are totally unaffected by Port 25 blocking, but if you’ve configured a server to connect directly to Port 25 on a non-Cruzio mail server or you’ve set up your email client to do so, you won’t be able to send mail until you request unblocking.DSL customers with a static IP address may request that Port 25 be unblocked for them. If you don’t already have a static IP address, please contact our Customer Service team.
If you use Cruzio to connect to the Internet and use another company’s outgoing mail server to send your mail, you should use an alternate email port (See Outgoing Mail Port Setup for Windows or Outgoing Mail Port Setup for Mac). The most commonly used port is 587, but you should check with the other company to find out what they recommend.
It’s a Web-based email program. That means you can use it to check your email from any computer without having to configure an email program like Outlook. Webmail was designed to handle very large mailboxes efficiently and it allows users to create folders in which to store saved messages.
To use Webmail, all you need is a computer with a connection to the Internet and a browser like Internet Explorer, Firefox or Safari. To log on to Webmail, log in to Cruzio.
I keep getting email I don’t want. How can I stop it?
If you’re getting unsolicited email (also known as junk mail or spam), activate your Spam Filter. Further details are in the specific help for your type of email.Cruzio does not allow its members to spam others. If you receive a junk mail message from what appears to be a Cruzio member, please forward the message with complete headers to abuse@cruzio.com. <mailto:abuse@cruzio.com.> Be sure to explain why you’re sending it, so the reader doesn’t assume it’s spam! (Note that spammers can spoof email addresses in order to hide their identities, so the message may not really be from a Cruzio member.)
Typically, a junk mailer buys a list of email addresses from a broker, who compiles it by “harvesting” addresses from the Internet. (There is a tool to encode email addresses to evade spammers’ harvesting robots.)Spammers can get your address from such things as online forms that you fill out. Be careful whom you trust with your email address.Another spammer method is to use a computer-generated list of letter and number combinations, like ‘groucho3@cruzio.com <mailto:groucho3@cruzio.com>’, ‘groucho4@cruzio.com <mailto:groucho4@cruzio.com>’, etc. Many of the combinations won’t be deliverable, because there is no ‘groucho4’, but there are bound to be lots of valid addresses in the mix. The spammer then uses special software that can send hundreds of thousands—even millions—of messages at the click of a mouse.
One way spammers are not getting your email address is through Cruzio. We do not sell, trade or release customer information.
Cruzio does not sell, rent, or trade our customers’ email addresses.Our firewall rejects messages from sources which have threatened our network.Our mail server rejects messages from bogus domains.
We block connections from any computer on the SpamHaus Blocklist. In the past, Cruzio has chosen not to block spam, but to provide filters and other means for customers to decide for themselves the messages they wish to receive. Mail delivery delays due to the enormous volume of spam prompted us to reverse our policy.
Relayed mail is blocked from going through our outgoing mail server. Only people directly connected to Cruzio can send email through our servers. Otherwise, the unscrupulous could use our mail servers to send spam.
Cruzio does not allow people to send spam from or through our network. When we get complaints about junk mail coming from Cruzio, we investigate and take action, possibly including closing the spammer’s account.
What should I do if I think I have received a virus from an email message?
If you do not already have antivirus software installed on your computer, you should buy a downloadable version of an antivirus software and install it immediately. (See the Security Tips page for software suggestions.)If you do currently have antivirus software, you should update your virus definitions immediately and run the program to check for new viruses. The longer you wait to clean your system of a virus, the more damage can be done in the form of your own files or system being compromised and by your system propagating the virus even further across the Internet.Sites such as Symantec.com and McAfee.com have loads of late-breaking information about viruses. You should also see the Security Tips page for suggestions.
The main cause of trouble with attachments is not having the proper program on your computer to be able to read an attachment. For example, if you send a document to a friend that was created in Microsoft Word as an email attachment, they must have Microsoft Word on their own computer to be able to view and read it. Some software is fancy enough to be able to read many different file types but unless you are sending or receiving something very common (html, text, etc.), you risk not being able to open your attachment.
When I try to get my email, why am I getting a password error?
If this is happening to you, it means the password you are typing is wrong. This can be because of a couple of reasons. Most commonly, your password has been mistyped. Verify that the caps lock is off on your keyboard and retype your password slowly. If that does not help, it is possible your password was somehow reset or that you are behind payments on your Cruzio account. Cruzio Technical Support can get you up and running right away. Give us a call. Please note that if you are behind in payments on your Cruzio account, we will require payment before we are able to restore your account.
When I try to get my email, it says it’s “looking for mx.cruzio.com…” but it just spins and spins. What is happening?
This can be the result of many things. Most commonly, you have lost your connection to the Internet. Quit your email program, restart your Internet connection and then try to retrieve your email once more, when you know you are online. Another common cause is large emails. Most free email programs out there cannot handle transferring files larger that a few megabytes in size. If you have received a large email from someone, it can clog your email transfer. To see if this is the case, you should go to to the Cruzio website and click the envelope icon in the upper right corner and log in. Then delete any problematic message from there. If this is not the cause of the problem, make sure that there is no service outage on the Cruzio network by reading the Network Status page, or by calling and choosing System Status from the phone menu.
When I try to send email, I get the message “User Unknown” or “Host Unknown.” Why?
You will get this error message when the address to which you are trying to send is invalid. You should double-check the address for errors. If you replied to a person’s message, then it means that their reply-to address is wrong and you should manually address your message to that person (and inform them that their reply-to address is incorrect). You will also get the ‘User Unknown’ message when that person has changed service providers and is no longer at that address, just as you get the ‘Disconnected or no longer in use’ from the operator when a person discontinues their telephone service.
Why are some of the dates wrong on the email messages I get?
The date and time of an email message is set by the sender’s computer. If the person that sent you the email message had their date set January 1, 2000 and their clock set to 8:00pm, the header of the email message would say it was sent on January 1, 2000 at 8:00pm.
Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.
These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.
Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.
1) Launch Entourage and select “Rules” from the “Tools” menu at the top of the window.
2) Select “New” and type “Junk Mail” next to “Rule name”.
3) Under “If”, select “Subject” from the “All messages” drop down menu.
4) In the text field, type: ***SPAM***
5) Under “Then”, choose “Move message” and “Junk E-mail (On My Computer)” from the top two dropdown menus.
6) Note: Some versions of Entourage don”t display a “Junk E-Mail” folder. To create one, select “New Folder” and type in Junk, select OK and then ” Choose”.
7) Be sure “Enable” is checked and select “OK”.
Eudora
1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.
2) From the “Special” menu, choose “Make Filter”.
3) Under “Match” select “Incoming”, “Manual” and “Subject”.
4) In the text field beside “Subject”, type: ***SPAM***
5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.
6) Click on the “Transfer” menu, click on Junk
7) Click “Create Filter”.
Apple Mail
1) Launch the mail program and choose ” Preferences” from the “Mail” menu at the top of the window.
2) Select “Rules” then “Add Rule”.
3) In the “Description” field, type “Junk Mail Rule”.
4) Next to “If”, choose “any”, then “Subject” and “Contains” from the next two dropdown menus.
5) Type ***SPAM*** into the blank field next to “Contains”.
6) Under the “Perform the following actions:”, choose “Move Message” from the first dropdown menu, and “Junk” next from the second.
7) Select “OK”.
Thunderbird
1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.
2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.
3) Under “Apply filter when”, select both “Manually Run” and “Getting New Mail”. Select “Match any of the following” and chose “Subject” and “contains” from the drop down menus.
4) Type ***SPAM*** into the blank field next to “Contains”.
5) Under “Perform these actions:” select “Move Message to” and choose “Spam” or “Junk” from the right drop down menu and select “OK”.
These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.
Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.
1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.
2) From the “Special” menu, choose “Make Filter”.
3) Under “Match Conditions” select “Incoming”, “Manual” and “Subject”.
4) In the text field beside “Subject”, type: ***SPAM***
5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.
6) Choose “Junk” from the dropdown menu options and select “Create Filter”.
Outlook for Microsoft Office
1) Launch Outlook and select “Rules & Alerts” from the “Tools” menu
at the top of the window.
2) Select “New” and type “Start creating a rule from a template”.
3) Under “Step 1”, choose “Move messages with specific words in the subject to a folder”
4) Under “Step 2: Edit the rule description”, select the first underlined value and type: ***SPAM***
5) Select the second underlined
value and type: Junk E-mail
6) Note: Some versions of Outlook don”t have a “Junk E-Mail” folder. To create one, select “New Folder” from the menu bar at the
top of the screen and type in “Junk E-mail”, select “OK”.
7) Select “Next” and “Next” and in the following window, select “Turn on this rule”.
8) To complete the setup, select “Finish”, “Apply” and “Ok”.
Outlook Express
1) Launch Outlook Express and and mouse-over “Message Rules” in the “Tools” menu at the top of the window. Choose “Mail”.
2) In the “New Mail Rule” window, select “Where the Subject line contains specific words” in the the first section.
3) In the second section, select “Move it to the specified folder” and select “contains specific words” in the third section.
4) A new window will open called “Type specific words”. Type ***SPAM*** and select “Add” and the “OK”.
5) Back in the “New Mail Rule” window select “specified” in section 3. A new window will open called “Move”. Highlight “local folders” and select “New Folder”.
6) Type “Spam” without the quotes and “OK”. You should now see the new folder listed in the “Move” window. Select “OK”.
7) Under section four, type the name of the rule you just created, for example: “My spam rule” and select “OK” and
again to close the Window.
Thunderbird
1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.
2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.
3) Under the “Apply filter when:” drop down menu, select “Checking Mail or Manually Run”. Then select “Match any of the following” and choose “Subject” and “contains” from the drop down menus.
4) Type ***SPAM*** into the blank field next to “Contains”.
5) Under “Perform these actions:” select “Move Message to” and choose “Junk” or “Spam” from the “Local Folders” drop down menu and select “OK”.
Cruzio has seen a few instances of phishing attacks on Cruzio customers. Phishing is a scam tactic to obtain your personal information. (For more information, see Cruzio’s Internet Security Tips.)
If you receive an email purporting to be from Cruzio that asks for your password, credit card info, or any other personal information, do not respond to it. Cruzio does not ask for this type of information via email.
If you’re at all unsure about any email communications you receive, please Contact Cruzio to confirm its legitimacy.
An example of a Phishing email follows. Remember that this is not a legitimate email from Cruzio.
Phishing example. This email is not really from Cruzio. It is a fake.
Dear Cruzio Member,
Your e-mail account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service.
If you choose to ignore our request, you leave us no choice but to cancel your membership.
Virtually yours,
The Cruzio Support Team
+++ Attachment: No Virus found
+++ Cruzio Antivirus – www.cruzio.com
