Category: Wireless

Changing the Wireless Channel on a Netgear WGT624v3 Router

  1. Connect a computer to the Netgear wireless router with an Ethernet/network cable. You can use any of the 4 ports grouped in the back. Make sure the Netgear is on.
  2. Open your Web browser. Enter 192.168.1.1 into the address bar and press the Enter or Return key.
  3. A window will appear asking for a login and password.The default login name is: admin
    The default password is: password
  4. Once logged in, click the Wireless Settings link on the left.
  5. You can change the channel on that page. Channels 1, 6, or 11 are recommended. Then click Apply. The router will restart.
  6. Once the router restarts, you are done.

Changing the Wireless Password on a Netgear WGT624v3 Router

  1. Connect a computer to the Netgear wireless router with an Ethernet/network cable. You can use any of the 4 ports grouped in the back. Make sure the Netgear is powered on.
  2. Open your Web browser. In the address bar, enter 192.168.1.1 and press the Enter or Return key.
  3. A window will appear asking for a login and password.The default login name is: admin
    The default password is : password

    Enter this info and click OK.

  4. Once logged in, click the Wireless Settings link on the left.
  5. Underneath Security Options, select the third option: WPA-PSK [TKIP].
  6. Where it says Passphrase, type in your new password. Your new password must be at least 8 characters. It can have both letters and numbers, and is case sensitive. You may want to write it down and keep it in a safe place.
  7. Click Apply. The Netgear will restart. Once the router has completely restarted, you’re done.

Connecting a Mac, iPhone, iPad, or iPod Touch to a Wireless Network

Introduction

The purpose of these instructions is to help you configure your Apple computer or iOS device—your iPhone, iPad, or iPod Touch—to connect to a wireless router.

These instructions assume that you have Internet access, such as any of Cruzio’s Broadband services; or that you are at a location with access, such as an Internet café; and that you will be connecting to a wireless router that has previously been installed and configured. If you need one, you can purchase one from Cruzio.

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Connecting your Mac to a wireless network

    1. By default, the first time a Mac is within range of a wireless router, Mac OS X will prompt you with a message that says “None of your trusted wireless networks could be found. Would you like to connect to the <SSID> network?” where <SSID> is the name of the wireless network. Click OK.
    2. You may be prompted for the network’s password; enter the password. You are now connected wirelessly.
    3. If you do not receive a prompt, use the Wi-Fi Menu* (called the AirPort Menu in older Mac systems), located in the upper-right hand area of the screen. Click the Wi-Fi (or Airport) Menu and select the name of the network.

      If you do not see the name of the network, select Other and enter the network name manually.

    4. You may be prompted for the network’s password, if there is one; enter the password.

You should now be connected wirelessly.

*If you do not see the Wi-Fi or AirPort Menu, follow these steps:
    1. Click the Apple Menu and select System Preferences. Click the Network icon.
    2. If your Mac is running OS X 10.5 Leopard or newer:
      1. In the left-hand pane, select Wi-Fi (or AirPort).
      2. At the bottom of the left-hand pane, click the gear menu and select Make Service Active.
      3. On the right, click “Turn Wi-Fi (AirPort) on.” Select the option to “Show Wi-Fi (AirPort) status in menu bar.”
      4. Click Apply.
    3. If your Mac is running OS X 10.4 Tiger:
      1. From the Show menu, select Network Port Configurations.
      2. Check AirPort to turn it on. Click Apply Now.
      3. From the Show menu, select AirPort.
      4. Check the box next to “Show AirPort status in menu bar.”

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What do I do if I cannot connect, or get frequently disconnected?

There can be many factors affecting your ability to connect to a wifi network. Here are a few troubleshooting measures you can try.

  • If you cannot connect at all, make sure you are using the right network name (SSID) and password. If the password has changed, you may need to force your computer or mobile device to forget the network, so you can make a fresh connection using the new password. See these how-tos for forgetting a wireless network on your Mac, or forgetting a wireless network on your iPhone, iPad, or iPod Touch.
  • Make sure you are using a dynamic connection, and no proxy. Check your Network settings:

    On Mac OS X 10.5 Leopard or newer:

    1. Click the Apple Menu and select System Preferences.
    2. Click the Network icon.
    3. In the left-hand pane, select Wi-Fi (called AirPort in older OS X versions). Click the Advanced button.
    4. In the TCP/IP tab, make sure that Configure IPv4 is set to Using DHCP.
    5. In the Proxies tab, make sure that nothing is checked.

    On Mac OS X 10.4 Tiger:

    1. Click the Apple Menu and select System Preferences.
    2. Click the Network icon.
    3. From the Show menu, select AirPort.
    4. In the TCP/IP tab, make sure that Configure is set to Using DHCP.
    5. In the Proxy tab, make sure that nothing is configured.
  • If you’re running a Macintosh operating system older than 10.3, you cannot connect to a network that is using WPA (Wi-Fi Protected Access). Cruzio recommends upgrading your operating system if you need to connect to WPA networks.
  • If your connection is slow, or drops periodically, you may have interference from other devices nearby. See Apple’s list of potential sources of wireless interference. If the router is your own, connect to your router with your Web browser (with a wired connection), and change your router’s wireless channel. The recommended channels to try first are 1, 6, and 11.
  • You may be out of range of the router; try moving closer. If the router is your own, try moving the router higher, lower, or to a different location. You may want to consider purchasing an extender to boost your router’s range.
  • If you’ve gotten this far and are still having problems, read the appropriate article listed below, and follow the recommended troubleshooting steps:

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My wireless network was working just fine, but now it’s not!

Often, rebooting the router will get things working again. Pull the power cord out of the router, wait for five seconds, and plug it back in. You may want to reboot your computer as well.

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Connecting a Windows PC to a Wireless Network

Introduction

The purpose of these instructions is to help you configure your Windows computer and wireless network card to connect to a wireless router (or wireless access point; from now on, the terms “router” and “access point” will be used interchangeably).

These instructions assume that you have Internet access, such as any of Cruzio’s Broadband Services, or that you are at a location with access, such as an Internet café; and that you will be connecting to a wireless router that has previously been installed and configured. If you need one, you can purchase one from Cruzio.

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Connecting Windows 7 or Windows Vista

  1. First, make sure that your wireless card is on. If the wireless card is integrated into the computer, you may have to press a button to turn it on. Please check the documentation that came with your computer to make sure.
  2. Right-click the Network Connection icon in the System Tray, located in the Taskbar, and select “Connect to a network.”
  3. In the next window, select the desired network by name. (If Cruzio configured the router for your network, we will have provided you with your network name, or SSID.) Click Connect.
  4. If the router has security measures in place (if Cruzio configured the router, it will), you’ll be asked for a password. Enter the password (if the router was configured for you by Cruzio, we will have provided you with the password) and click OK.

You should now be connected wirelessly to the Internet.

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Connecting Windows XP

  1. First, make sure that the wireless card is on. If the wireless card is integrated into the computer, you may have to press a button to turn it on. Please check the documentation that came with your computer to make sure.
  2. If there are no security measures on the router, Windows may have already connected to it. You can check this by mousing over the Wireless Network Connection icon in the System Tray. If it shows the network name and signal strength, you are now connected wirelessly.If it does not:
    1. Right-click the Wireless Network Connection icon in the System Tray and select View Available Wireless Networks.
    2. In the next window, select the desired network by name (If Cruzio configured the router for your network, we will have provided you with your network name, or SSID) and click Connect.If the Connect button is grayed out, you may have to first check the box that says “Connect to this unsecured network.”
    3. If the router has security measures in place (if Cruzio configured the router, it will), you’ll be asked for a password. Enter the password (if the router was configured by Cruzio, we will have provided you with the password) and click OK.

You should now be connected wirelessly to the Internet.

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What do I do if I cannot connect, or get frequently disconnected?

  • If there are security measures in place on the router, such as MAC address filtering, access could be denied. Make sure you are aware of any security measures before proceeding.
  • The network’s name, or SSID (Service Set Identifier), may have changed. If the network is your own, connect to your router with your web browser (with a wired connection) and check the SSID settings.
  • The network’s password may have changed. You may need to force your computer to forget the network, so you can make a fresh connection using the new password. See these how-tos for forgetting a wireless network on Windows XP, Vista, Windows 7, and Windows 8.
  • If you want to connect to a network using WPA (Wi-Fi Protected Access), and you are running Windows XP but not Service Pack 2, you will need to upgrade to Service Pack 2. This is a free download using Windows Update. Cruzio can also help you do this. Call Cruzio at (831) 459-6301 for more information.
  • You may have interference from other wireless routers in your area broadcasting on the same channel as yours. See this article about causes of wireless interference and possible solutions. If the router is your own, connect to your router with your web browser (with a wired connection), and try changing your router’s wireless channel. The recommended choices to try first are 1, 6, and 11.
  • You may be out of range of the router. Try moving closer. If the router is your own, try moving the router to a different location. Try moving it higher or lower as well. If the network is your own, you may want to consider purchasing a signal booster. Many companies sell boosters that will increase the signal of your router.
  • If you’ve gotten this far and are still having problems, read this Microsoft article on improving your wireless network, and follow the recommended troubleshooting steps.

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My wireless connection was working just fine, but now it’s not!

Often, rebooting the router will get things working again. Pull the power out of the router, wait for five seconds, and plug it back in. You may want to reboot your computer, or take out your wireless PC card and put it back in.

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DSL/Velocity Help

For help with your Cruzio Velocity or DSL, start with the articles below, or search the Support section.

If you need Cruzio to move your DSL to a new location, or change the speed, please contact Cruzio.

Using and Troubleshooting Your DSL or Velocity

Using Your Fusion Phone

Cruzio Velocity comes with Fusion Phone service.

Setting Up Your DSL or Velocity

Setting Up and Using a Wireless Network with DSL or Velocity

Is My Computer Wireless-Ready?

Introduction

To connect to wireless networks, a computer must have a wireless adapter. Use the instructions below to find out if your computer has a wireless adapter.

If your computer has a wireless adapter, you may follow the Windows instructions or Mac instructions to connect to a wireless network.

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Mac OS X

  1. In the Apple menu, choose System Preferences.
  2. Click the Network icon.
  3. If you don’t see a column on the left listing your internet options, click the Show menu and select Network Port Configurations (the wording of this is slightly different with different versions of Mac OS X, but it will be the last option in the Show menu).

    If you find AirPort or Wi-Fi listed, your Mac has a wireless card and is ready to go wireless. Click on AirPort or Wi-Fi and check to make sure it is enabled.

    If AirPort or Wi-Fi is not listed, your Mac may be wireless-ready. You can purchase and install an AirPort wireless card from Apple. (Older Macs may not support AirPort but you may be able to find a third-party adapter from another company.)

    Note: If you’re running a Macintosh operating system older than 10.3, you will not be able to connect to a network that is using WPA (Wi-Fi Protected Access). Cruzio recommends upgrading your operating system if you need to connect to WPA networks.

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Windows Vista

  1. Click the Windows button (the round button with the Windows 4-color flag icon) and select “Control Panel”.
  2. Click the “Network and Internet” link.
  3. Click the “Network and Sharing Center” link.

    If your computer is wireless-ready, then a “view available wireless networks” link will appear on the left side of this window. If you do not see this link, then your computer might need a wireless adapter, or proper drivers installed.

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Windows XP

  1. Click the “Start” menu and select “Control Panel”.
  2. Click “Network Connections” (if it says “Internet and Network Connections”, click that and then choose “Network Connections” in the bottom right hand corner).

    Look for an icon named “Wireless Connection”. If you have this, your computer is wireless-ready. If you don’t, you will need to add a wireless adapter.

    Note: If you want to connect to a network using WPA (Wi-Fi Protected Access), and you are running Windows XP but not Service Pack 2, you will need to upgrade to Service Pack 2. This is a free download using Windows Update.

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Older Windows Operating Systems

If you’re running a Windows Operating System older than XP (’98, 2000, ME) you’ll need to use the software that came with your wireless adapter. This software is rarely as good as the built-in software provided by Windows XP and newer.

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Netgear WGT624v3 Router Setup

These instructions are optional. Use these instructions only if you want or need to change configuration specific to your home setup.

The following instructions guide you through some basic steps to set up and secure your network. While we hope this document is helpful, Cruzio does not officially provide support for wireless networks. For detailed information about all the features and functions of your Netgear router, please consult the User’s Guide, available at http://kbserver.netgear.com/.

After getting started and completing the initial setup, please follow the measures to secure your network. The Netgear has no security protection by default. Unless you secure it, anyone in the neighborhood with a wireless-capable computer can use your Internet connection. Once someone gains access, he or she can use it for whatever purpose—legal or illegal.

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Getting Started

Physically connecting the Netgear

  1. Plug an Ethernet cable into the DSL modem. Plug the other end of the cable into the WAN/Internet port on the Netgear.
  2. Using an Ethernet cable, plug any wired computers into any of the 4 Ethernet ports on the Netgear.

Accessing the Netgear configuration screen

The Netgear is configured using a Web browser. After you have connected your computer to the Netgear router, follow these steps:

  1. Launch your web browser. Enter “http://192.168.1.1” into the address bar and press the Enter or Return key.
  2. You will see a welcome screen. Click OK. Your router will now detect your connection.
  3. A page will appear stating whether a Dynamic or Static IP connection has been detected. Click Next.
  4. If your connection is DHCP (Dynamic) as most Cruzio connections are, it will be automatically configured. If you purchased a Static IP address from Cruzio, you will be prompted to enter the Static IP information from your Cruzio login sheet. The router will update and test these new settings and then a wireless settings page will appear.
  5. Choose a short, recognizable name for your wireless network. This will make your wireless network easy to identify in a list of networks. Enter this name in the “Enter your Wireless Network name (SSID)” box, then click Next.
  6. You will be asked if you want to protect your wireless network with security features. Click Yes.
  7. The following screens will help you configure your wireless security settings. First, choose WPA-PSK and click Next (If your computer does not have Windows XP SP2 or above, or OSX 10.3 or above installed please refer to the WEP section at the end of this document).
  8. Enter an 8-63 character passphrase in the passphrase box. Click Next.
  9. You will now be prompted to change your Router Admin Password. Enter a password that you will be able to remember. You will need this password to access the router if you ever need to make changes to your configuration.
  10. A Network Settings Summary page will appear. Click Next.
  11. Your Router Setup is complete. Once the next screen has loaded, click Close.

If you ever wish to change any of these settings, you can do so by entering “http://192.168.1.1” into the address bar of your web browser and pressing the Enter or Return key.

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General Security Measures

Changing the admin password

Leaving the password as “password” is not a good idea. It should be changed to something more secure. To change the password, go to the Netgear Settings screen and:

  1. Click the Set Password link on the left side of the page.
  2. Enter the old password, and then enter the new password twice for confirmation. Click Apply.
  3. The next time you access the Netgear Settings screen, you will need to enter the new Admin password.

Disabling the wireless LAN

If wireless access is not necessary, you should disable the wireless part of the Netgear. This will prevent anyone from accessing the network wirelessly. (If you are using the wireless features, please skip down to “Wireless Security Measures”.) From the Netgear Settings screen:

  1. On the left, under Advanced, click the Wireless Settings link.
  2. Uncheck the box next to the Enable Wireless Router Radio button. Click Apply.

You are done securing your wired network. No further action is required.

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Wireless Security Measures

Enabling WPA encryption and setting a password

Enabling WPA-PSK* will require anyone wishing to access the Internet through your wireless network to enter a password. After the correct password is entered, a connection is established, and all data sent from the Netgear to the computer and back is encrypted. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WPA-PSK.
  3. Enter an 8-63 character passphrase in the passphrase box. Click Apply.
  4. When you connect to your wireless network from a computer, you will need to enter the passphrase. In most cases your computer will offer to store the password for you.

Enabling WEP encryption and setting a password

*If your computer’s operating system does not support WPA-PSK (usually, your computer needs to run Windows XP, Mac OS X 10.3 or newer), enabling WEP is preferable to disabling security altogether. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WEP.
  3. In the Authentication Type menu, select Open System.
  4. Set the Encryption Strength to 128 bit.
  5. Type a 26 digit password into “key 1”. Click Apply.
  6. When you connect to your wireless network from a computer, you will need to enter the password.

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Default Settings for the Netgear WGT624 V3 Router

Out of the box, the default settings are:

  • DCHP Client, Server, and NAT are on.
  • Open Wireless with SSID set to Netgear.
  • Web interface is located at <http://192.168.1.1>.
  • Username is admin, password is set to password.
  • The web interface, username and password can all be found on the underside of the router.
  • To reset your router to factory default settings, press and hold the small button on the back next to the antenna for 5-10 seconds and release.

Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service.

The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall.

All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the box, and should not require you make any changes to their settings.  Just plug it in and you’re online and good to go!

Should you have any questions about reconfiguring your Cruzio modem or troubleshooting a possible problem with it, please feel free to contact Cruzio or bring it by our downtown offices.

Alternatively, if you are technically inclined and feel comfortable making changes within the settings on your Cruzio modem, you can use the SR360n DSL Gateway Manual available online for download.  It contains instructions that will guide you through the modem’s installation, configuration, monitoring data, security, wireless setup, and more.