…wireless access point that affected 23 customers in the mid-town (east Santa Cruz & Live Oak) area from 10:20-10:50AM. This only affected Business Broadband wireless Cruzio customers, and not Enterprise, Velocity, or DSL. We are scheduling emergency maintenance to replace this access point, which will affect a larger group of 42 people fed from this same site. This maintenance will happen between 11AM to 1PM today, 9/10….
…5 to 10 minutes of downtime. This network interruption will only affect Business Broadband and Enterprise customers. Velocity and DSL customers will not be affected….
As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details. If you have any questions or concerns, please contact Cruzio Support. DNS Security Features for Velocity Users These features are enabled on the DNS servers automatically assigned to Velocity users: DNSSEC…
…er this year we notified subscribers of DSLConnect (also known as “Legacy” DSL, ADSL1) that our upstream provider was beginning the process of winding down service earlier this year. That phase out is now complete. Most of these subscribers have been transitioned to alternate service. If you are an affected subscriber and have not yet reached out to us about your service, please give us a call at 831-459-6301 to discuss alternate connectivity opti…
…Cruzio engineers are currently investigating an outage with our wireless networking gear for some of our Downtown Santa Cruz area customers with Enterprise, Dedicated Business Broadband, and Business Broadband services. Velocity and DSL customers are not affected….
…Due to a Cruzio equipment failure, there is currently a section of our Wireless Pro coverage that is down. Cruzio technicians are actively working on a solution this morning. This does not affect velocity or dsl customers, only Wireless Pro customers in the east side Santa Cruz and Live Oak areas. We apologize for the inconvenience, and we’ll update this as soon as we have more info….
…cians are actively working on a solution. This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers. We apologize for the inconvenience, and are actively working on repairs….
…who are working on a fix for the issue. This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected. We will post updates and developments here as we get them. We thank you for your patience….
…during testing. This network interruption will affect all Cruzio customers with exception of those using our Velocity DSL product….
…Cruzio engineers have scheduled a maintenance window for the networking equipment that feeds customers on our enterprise, broadband, colocation, coworking, domain hosting, and email networks. This window will end at 3:00AM 5/2/2018. We expect extremely short customer downtime as networking protocols converge and install routes. This network interruption will affect all Cruzio customers with exception of those using our Velocity DSL product….
