…line filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug…
…rs with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience. UPDATE – As of 12:50pm this proble…
…As of 2:30pm, our upstream provider has reported that they have finished up their repairs to the affected hardware serving some of our Velocity customers, and phone service should now be restored….
…As of 4/15/2016, our upstream provider is investigating a phone service issue affecting a small portion of our Velocity customers. We will update this message as more information becomes available….
…seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers. Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve. If you are having any issues contacting us on our main contact number, Cruzio support can be reached at o…
…Telecom engineers upstream have isolated the issue affecting inbound calls to some Velocity customers. Most Velocity connections should now be able to receive calls successfully, with a full resolution coming soon….
Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. (RESOLVED) Test calls in and out of our network are working as expected at this time. Please reach out to our support team if any inbound or outbound ca…
…Our upstream partners will be conducting service maintenance on Velocity infrastructure in Santa Cruz and Scotts Valley starting at 12:00AM Wednesday morning. The maintenance will last for two hours, and affected customers may experience about a half hour of downtime during this window….
…Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. We will update this post as we get more information about the developing situation….
…Some Velocity customers are experiencing instability with voice service due to an issue on our upstream vendor’s network. Engineers are investigating the issue….
