Chris Frost and James Hackett are building internet to underserved areas of Santa Cruz, Monterey, San Benito, and San Mateo Counties. And they won an award for it!
Frost and James well deserve their awards. Other local tech companies sell software or apps nationwide, which is impressive, but Cruzio allows people in our own community to create and use those apps and that software. We help people participate in the 21st century world of tech.
But we have to compete with some of the biggest corporations in the country. Staying competitive means we’ve had to build a whole new communications network, one that’s locally owned and operated specifically for local residents and businesses. Because so many people need better internet, we’ve extended from Santa Cruz County to reach further up the coast, to San Mateo County, and further south, to parts of Monterey and San Benito counties.
Building stuff is what we do. We set our goals high, and we accomplish our work quickly and efficiently. Frost and James are the leaders of our efforts and they do a remarkable job managing and guiding construction, even during a pandemic.
And then there’s our Equal Access initiative.
We’re not just building out a huge independent telecommunications network— which started from scratch in 2009 — we’re also helping low income people up and down the Central Coast access work, school, and social services over the internet. James and Frost have been dynamic leaders leaders in that important effort, too.
It can be very complicated to bring together all the resources needed to get internet to these difficult-to-serve areas. Frost and James have been able to forge important relationships so that projects move smoothly through their many stages. We are lucky to have partners such as Susan True from Santa Cruz Community Foundation and Jason Borgen from the County Office of Education. They are remarkable leaders who deserve awards as well.
Providing service to people who need it is our mission. And since everyone needs good internet, and needs increasingly more and better internet, we have a lot to do. We are lucky to have a tremendous staff and smart, compassionate leaders to get us there.
And no, James and Frost are not opening an In-N-Out burger. That was an April Fools joke. If an In-N-Out does open, we’ll happily provide it with internet.
And lastly, much admiration for Matthew Swinnerton, an event-planning madman and local icon, who allowed himself to be doused with 5 buckets of ice — we mentioned it was a chilly night that night, right? — at the event. Video here.
You may have heard the Cruzio Internet recently won grants to build high-speed broadband to low income communities in Santa Cruz and Monterey Counties. This is the result of a determined, long-term effort by Cruzio and our partners — educators and philanthropists — to get internet where it’s most needed.
Funding for internet infrastructure has been lacking for many years
Solving the digital divide is complicated. You can’t deliver internet without a physical network, which is expensive and time-consuming to build. Parts of Cruzio’s service area are rural or low income, and free market forces just haven’t compelled construction to those places.
Several years ago, Cruzio turned our frustration with the digital divide into energy towards a solution. We set up our Equal Access program to build long-needed infrastructure.
We looked at public funding for internet, But till now, government programs promising better internet have generally been waylaid by big corporate ISPs. The programs just dumped money into existing networks (cough! shareholders’s pockets), perhaps helping to pay a family’s bills in the short term but doing nothing to improve available connectivity.
To the contrary: often, public funds helped sustain the status quo, not improve it.
The digital gap was widening
Due to a lack of investment, large parts of our region have been limited to infrastructure that can only carry 6 megabits per second, while cities like Los Angeles and San Francisco, where there’s a lot of competition from independent ISPs, often have access to gigabit or even multi-gigabit connections. That means an urban internet user in a prosperous neighborhood often has access to a connection that is dozens of times better than a low-income or rural user. Sometimes over a hundred times better. And the divide is growing.
Cruzio looked for a way to actually build to unserved areas, and what we could not find in public funding we found in community partnerships.
Local philanthropists stepped in
Because schoolchildren are one of the most important groups to be served by internet — they need it to keep up with classwork — from the beginning we found common ground with the Santa Cruz County Office of Education and other educators around our service area. Together we worked on establishing better internet opportunities for low income families.
We applied for grants, but at first there wasn’t much money available. We’re lucky that our local community took notice. The Community Foundation of Santa Cruz County connected us to needed funds. Private donations from Driscolls, the Watsonville Rotary, and some anonymous contributors joined our own contributions to put hundreds of families online, and will for years to come.
Private donations were, and will always be, vital to support internet equity. But finally, government money is available and our Equal Access program, already in full swing, has been able to win two grants — one from Santa Cruz County and one from Monterey County.
Because we are experienced network builders and know our area so well, we were able to present compelling proposals for fast, economical improvements in internet availability. And we’re quickly fulfilling our promises.. The ink was barely dry on the Santa Cruz County grant when we set up the first three new hubs in the Watsonville area. Four more are in the works right now, in Live Oak. And we are surveying for more in other parts of the county. People really need better internet right now, so we will use up the funds very quickly!
Cruzio’s putting all those funds to work
We’re working right now on four sites in northern Monterey County which should be operational this summer. Each site serves dozens of buildings, sometimes translating to hundreds of people. As in Santa Cruz, all those folks will have access to our standard quality internet (which is quite good internet) at $15/mo.
Many thanks to Santa Cruz County Supervisors Koenig, Coonerty, Friend, and McPherson, and to the Monterey County IT Department — especially Alex Zheng and Eric Chatham — and Monterey Bay Economic Partnership, thanks Freny Cooper! We’ll do you all proud.
Santa Cruz and San Mateo have a lot in common. We’ve both got great lighthouses, for one
Big News!
The very big news is that Cruzio has merged with our neighbor ISP just to the north — Coastside Net. Welcome Coastside subscribers! We know you’ll like working with our friendly staff, and we’re happy to have the chance to serve you.
We Both Started Early
Here’s a little history. Like Cruzio, Coastside started up in the early dot-com wildcat era when people wanted to get everything from library card catalogues to psychic readings onto the internet as fast as possible. Thousands of internet providers sprang up to fill the demand. Every hobbyist gave it a shot. Even David Bowie had his own ISP!
Not long after, in 1999-2000, the dot-com boom ended. The overinflated industry was brought down to earth. Although the need for the internet didn’t disappear — My Space and other social media was lurking on the horizon, after all — small ISPs were mostly muscled out by big corporations who’d suddenly taken an interest when it looked as though a profit could be made.
Coastside Net, like Cruzio, was one of the independents that survived — against odds — to maintain the early culture of the internet: creative, clever, Net Neutral, respectful of privacy. And we both ran our businesses in a friendly, human way.
Indies Make the Internet Better for Consumers
Competing against some of the largest — and most disliked — companies in the country isn’t easy, and independent ISPs do it every day.
“Local, independent ISPs not only provide competition, helping keep prices down and improve service quality,” said James Hackett, Cruzio’s long-time Director of Business Operations, “we’re also more nimble and imaginative with our solutions, and we’re far more connected with our communities than those big corporate giants.”
Smaller companies also do better when working together, sharing tips with other independents around the country. Cruzio’s Director of Technology and INfrastructure, Chris Frost, has served for years as President of FISPA, the national association of independent ISPs (it’s Federated ISP Association, if you want to decode the acronym). He got the gig because he’s always bringing people together to make technology work.
We’ve Been Buddies for a Long Time
Cruzio is friendly with lots of ISPs. But our very favorite ISP has been Coastside Net, and not just because the drive up Highway 1 to Half Moon Bay is world-class gorgeous. Over the years Coastside Net and Cruzio developed a close relationship, even loaning each other equipment to help out when needed. Both companies stand up during fire season, helping mountain lookouts stay connected. We support the ham community, who keep emergency radio communications up and running and with whom it’s fun to geek out.
And We’re Both Builders
There’s a lot of network out there that needs to be built, and we want to get to it. Cruzio and Coastside Net are both experienced with construction of fiber optic and fixed wireless networks. These technologies can deliver a lot of internet — more all the time.
In 2020 Cruzio launched Equal Access, a program designed to address issues of digital equity in our region. Since then we’ve connected over 700 families to free or very low-cost internet. We’re ready to do the same in neighboring counties. Coastside Net, just to our north, shared our priorities.
So we Tied the Knot
As we talked about it, it made sense for Cruzio and Coastside Net to take the next step and merge our companies. At the end of 2021, that’s just what we did.
“We’ve worked closely with Cruzio for years so when the opportunity arose to join forces, we could all see what great sense it made”, said Coastside Net CEO, Rob Genovesi. “I couldn’t be more excited for the future and the great things we can accomplish together.”
The Coastside community responded to the announcement with congratulations and enthusiastic encouragement. They have a lot in common with Cruzio members. They’re just the best.
And we welcome Rob and Steve to the Cruzio team! They are smart, experienced, and fun to work with. We think you’ll enjoy meeting them and you’ll see us continue to make progress towards our goal: good quality, reasonably priced internet for all.
Fixed wireless on a home in San Mateo County. Much prettier than strung wires!
In most cases, the fastest, most economical way to get modern high-speed internet to a house or other building is with a fixed wireless connection.
Wireless requires no construction, just installation. It’s easy to upgrade, replace or move.
Like fiber optics, wireless connections have been used for decades by large corporations and universities, often over long distances. As individual households now use as much data as whole cities used to (watching movies, telecommuting, gaming), fast technology is trickling down to regular folks.
And wireless equipment has come a long way in the past decade, while prices have dropped. Cruzio is now able to provide amazing speeds over wireless connections, for under $75 per month. And we constantly upgrade and refresh our equipment to provide faster speeds.
WHAT’S NEEDED FOR A GOOD FIXED WIRELESS CONNECTION
• Line of sight/proximity to existing wireless Access Points, or APs
• Ability to put equipment high up: most often, on the roof or eave of a building
THE BACKBONE
Cruzio’s gigabit network around the Central Coast and Peninsula, up to Half Moon Bay, uses a data “backbone” with multi-terabit capacity traversing the region from north to south. Using this backbone, Cruzio set up a powerful, completely redundant route to and from the greater Internet with outlets on both the north and south. If one side is interrupted, an automatic failover occurs to the other side and connectivity is maintained.
THE NETWORK
Cruzio’s Santa Cruz Fiber network is constantly growing. There are excellent opportunities for new Access Points throughout the region: these are buildings or pieces of land which can see an existing AP and can also see businesses or homes in the area. An example of this is a house on a hill overlooking a town. Other examples are communications towers, tall office buildings, or even an outdoor ridge.
When a site is eligible to be an AP, not only can the occupants get the best internet imaginable, but building owners or managers can get their world-class internet free of charge in return for roof placement.
In some cases, Cruzio will use one property as an AP, but offer free internet at a different property belonging to the same owner.
We’re often asked what our equipment looks like, and what we need to do to install it. We understand that people who own buildings — big office buildings, apartments, Victorian houses, or anything else — want to preserve the appearance and good repair of their property. We work with property owners and managers to install equipment to meet the multiple goals of an attractive appearance, minimal disturbance to the property, and high performance.Contact usif you have a prospect!
WHAT A WIRELESS END-USER INSTALLATION LOOKS LIKE
Individual customers — both residential and business — use small, discreet equipment. The antenna for an end-user building is generally compact, about the size of a dinner plate — smaller (and prettier) than a satellite dish. Cruzio can often mount equipment in a less visible area, such as under an eave or set well back from the front of a house.
A rooftop in Santa Cruz
Another residential rooftop installation
A rural installation
WHAT AN AP LOOKS LIKE
Any safely accessible site with a great view may be eligible to host an Access Point (AP) which will improve internet access in their neighborhood.
The equipment required is generally under two feet in diameter and often much smaller. Many APs are atop large buildings which then have high speed, low cost internet available to all tenants. To provide service inside a large multi-tenant building, Cruzio will require space in the telco closet or room and will install wiring and/or wifi in the building to serve tenants.
But even a small house or a spit of land, if well-placed, can serve as an AP without need of a closet. The wiring for a house is minimal.
Office building in Watsonville
Outdoor installation near Scotts Valley
Office building roof in Santa Cruz
Equipment in a telecommunications closet, for larger buildings:
WE CARE ABOUT YOUR BUILDING…
Most people know Cruzio as an involved, dedicated corporate local citizen serving many thousands of residents since 1989.
We also serve larger organizations. Our equipment provides primary or secondary service to many of the largest institutions and businesses in the Central Coast and Peninsula, from government buildings to hospitals to hotels. Since we are local, you will have experts at hand to keep service running smoothly. We have a strong, reliable network and experienced technical staff who’ve worked in this field for decades. That’s what it takes to keep internet flowing.
…AND ABOUT OUR ENVIRONMENT
We appreciate the little things we come upon in our installations. Like this:
Beautiful views and difficult terrain for internet in Bonny Doon
Lack of internet in rural areas is an enormous problem, affecting people all over the USA — even in large parts of tech-savvy California. And despite Santa Cruz County’s part in bringing about the internet we know today, some parts of our county lack decent internet too.
As alert newsletter readers know, Cruzio has been sounding the alarm about inequality of internet access for many years. Then, earlier this year, the issue hit home in a devastating way. Some of the copper lines Cruzio leased from AT&T had degraded so much that we could no longer provide reliable service to a small number of our more rural customers. That left a few dozen customers in a bind. Their service wasn’t good, sure, but what else could they do?
Dooners Take Action
The rural residents didn’t take the situation lying down. Many had been through tough times already last year, when fires destroyed so much of their community. They’d had to deal with rebuilding and many other challenges. And here was another: internet. We were disturbed that options were fewer than we’d imagined for some folks, and kept searching for answers.
Bonny Doon residents Phil McManus and Jodi Frediani got super-involved. They appeared with us on a KSQD radio show. We accompanied them to meetings and made public appeals to local elected officials. After so many years of no action, we were worried that folks would be left without options. But the Dooners got the attention of Representative Anna Eshoo, and that was key.
Anna Eshoo to the Rescue
Anna Eshoo is co-chair of the Congressional Internet Caucus and a Member of the Subcommittee on Communications and Technology in the House of Representatives. That means she is an important political figure in the telecommunications world.
When Eshoo heard of from the activists, she, in turn, took action. She arranged calls with AT&T executives who could actually make a change to the situation — something Cruzio had never been able to do. AT&T did not, unfortunately, promise repairs which would allow us to keep the customers, or provide better service or lower prices. But they did prevent the Bonny Doon folks from losing internet access altogether. AT&T had been refusing to sell DSL service to people (or to Cruzio) in those areas for years. But now they made an exception. They offered to take on a dozen former Cruzio customers — the folks who’d appeared on the radio. along with their neighbors.
But Cruzio knew of several households in other parts of the county who were in the same boat. We insisted they get the same treatment as those who’d spoken up. In the end, despite protests from AT&T, everyone who we knew was left out in the cold was transferred to AT&T service.
We Reach a Compromise
So the story has an ending that’s not exactly happy, but not a disaster, thanks to the efforts of the good folks in Bonny Doon… and to Anna Eshoo, along with Jimmy Panetta, Mark Stone and Ryan Coonerty, who sent a joint formal request to AT&T. Special mention to the staffs: Patty Kim and Asad Ramzanali from Eshoo’s office, Mark Denning from Panetta’s office, and Maureen McCarty who works for Mark Stone — we know staff members often do a lot of the behind-the-scenes work and we want to call out their contributions. They answered our calls, looked for solutions, and helped the elected officials with all the details.
The moral of the story: ignoring telecommunications regulation is perilous. The change in the last few decades away from a public utility model, with universal service and regulated price requirements, has resulted in a free-market free-for-all. Subsidies and grants meant to equalize access are often manipulated by the largest telecom providers to pay for existing, inadequate infrastructure. Rural and low-income areas are starved. Inequality increases.
And We Shouldn’t Drop the Ball — It Could Make a Huge Difference in our County
The new subsidies promised in federal infrastructure bills are still on the drawing board. We hope that Congress does a better job of making long-term improvements to needy areas this time around.
And we’ve had some victories at the state level, thought details are still pending.
“If you live in California, now is the time to talk to your mayor and city council about your future broadband needs. Now is the time to talk to your local small businesses about the future the state has enabled if they need to improve their broadband connectivity. Now is the time to talk to your school district about what they can do to improve community infrastructure for local students. Maybe you yourself have the will and desire to build your own local broadband network through this law.”
Don’t continue the mistake of using government grants to be determined by current assumptions. We saw in the pandemic that current infrastructure isn’t adequate to the work-from-home school-from-home world that’s going to persist into the next decade. We have to build for a future that makes it possible for everyone to share in that new paradigm.
And please know that every time you tell Cruzio you want better internet access, we are logging your query. We are sharing areas of the county that need better infrastructure with public works departments and public advocacy groups. Stay involved and help us get better, more equitable access to Santa Cruz County the Central Coast. Anna Eshoo and the Bonny Doon activists let us know we can really have an effect.
Good work by Santa Cruz Parks & Rec, who changed the name to London throughout their Fall 2021 guide
Have you ever glanced at the backstory of what, until this year, was called Louden Nelson Center? If so, you know the man for whom the center was named — or rather, misnamed — in 1979 was London, not Louden, Nelson.After many decades, the Santa Cruz City Council finally voted to correct the error.
Why did the misspelling persist for so long? The man and the mistake are threaded through our local history.
Who Was London Nelson?
An early hero of the City of Santa Cruz, London Nelson is memorialized by the eponymous building and several plaques around town, hailed as friend to education. He was a slave included in an expedition from Tennessee to Northern California in search of gold in 1850 — when California was filled with fortune-seekers, many of whom kept their slaves despite the establishment of California that year as a free state.
Nelson’s group found gold, and London Nelson used his share to buy his freedom in 1854.
Ill health — and perhaps good sense — kept him from returning to Tennessee. Instead, now in his 50s, he moved from the Sacramento area to Santa Cruz — another sensible choice — and lived here for the rest of his life. Nelson never married here (we know nothing of his previous life in Tennessee). He was popular with his neighbors, selling vegetables and repairing shoes from his garden plot by the San Lorenzo River, behind the current post office. It’s said that he enjoyed watching local children trek past his house to their school up on Mission Hill. Uneducated himself, he valued the school, and when the it closed for lack of funds he was determined to help.
Nelson had no nearby heirs. When he died in 1860, he bequeathed his property to the school district, signing his will with an X. Eventually his small farm was sold, the proceeds going to the construction of a beautiful new schoolhouse on Mission Hill (long gone now). His was one of the first graves in Evergreen Cemetery, and for many years schoolchildren made an annual pilgrimage to tend the grave.
Abolitionists or Racists? Both.
What happened in the decades and centuries following London Nelson’s death is a picture of a conflicted society. Nelson had been one of only two Black residents of Santa Cruz. Santa Cruz was a stronghold of abolitionism before and during the Civil War, according to historian Geoffrey Dunn, and didn’t hesitate to honor a Black man. He was beloved while he lived and celebrated after his death. At the same time, he was the subject of sometime virulently racist news articles and his name was misspelled, his legacy muddled.
Georffrey Dunn has also written a more recent description of London Nelson and the effort to correct his name in The Good TImes.
What’s in a name?
Spelling a name properly is a sign of respect, so the correction is important.
Cruzio has a long history with the Center. We have donated internet to the building for nearly 30 years and have worked closely with the Senior Center housed there. We signed the petition demanding the name change and we’re happy to see recognition returned to a good-hearted man who helped our community long ago. Many thanks to Brittnii Potter who started the petition and to the City Council for finally making the correction. And do read the Geoffrey Dunn article from 2016 for more details! It’s an article abut Jeneteenth but the second half goes into London Nelson.
Recap: on March 17th, 2020, Cruzio sent employees home and closed our coworking doors to all but essential workers. Those among us who were pessimistic spoke darkly of months of closure. Even the most negative didn’t foresee over a year of distancing, masks, and lost shops and restaurants.
Our Network Has Been Busier
Internet is an essential business, so Cruzio stayed mostly open while taking many safety measures. Our onsite technicians followed a strict set of protocols when working at people’s homes and offices. We expanded our Equal Access Santa Cruz (EASC) program to get internet to hard-to-reach places around the Central Coast, with added urgency as we saw schoolkids having trouble participating in their suddenly online classes. We were able to extend internet to low income housing and migrant farm camps and, with our community’s help, we’ve made a difference to many families — and more each month.
Our Building Has Been Quieter
Cruzioworks, our coworking space, protected members and staff by keeping occupancy to a minimum, putting strong HEPA filters on our air conditioning units, and sanitizing obsessively. We put tables and chairs outside so folks could meet in the fresh air — an amenity so pleasant we’ll keep it in the future. Our onsite cafe closed — for a few weeks, then a month, then indefinitely. We’re still waiting for it to open, it’s the best little cafe in town. Our busy meeting rooms were limited to just a few occupants at a time.
Our neighbors in the building, the cheerful folks from Ecology Action, went home to work as well. The building has felt kind of empty. Not completely shut down but quieter and darker.
Last August/September, as fires raced down the Santa Cruz Mountains, several Cruzio employees were forced from their homes. We put a few up in the office. Colleagues lent air mattresses and they camped out, waiting for days for the signal to go back home. A long-time coworker’s house burned to the ground. The air itself choked us. Those days were shocking and sad.
Like so many people and businesses, as the pandemic months stretched on our daily lives changed radically.
Our Community’s Recovering, But in a Sputtering Way
And now we’re out of those worst times (really, the fire was the worst, right?) but we’re in a a sort of limbo.
Last month, a change back to normal seemed hopeful. Mask ordinances lifted. We scrubbed off the social distancing stickers on our floor and stopped locking our front door during business hours. We started planning a marketing campaign: “Reboot.” The idea, and what we talk about every day: how can we help to revive the Santa Cruz County economy with faster internet, price breaks, and expanded service? We’d like to see the shopping streets busy and lively again. We want to help.
But as the Delta variant pushes up the number infected, it’s clear we still need to be careful. Shops and theaters need to keep things slowed down a bit.
Internet work’s not slowing, of course. In fact quite the opposite. We’re hard at work getting things to go faster. It’s an inverse proportion: the more people can’t go out, the more internet they need. Closed theaters means more Netflix. Working from home means more Zoom. So we’re busy.
In the next few months I hope I’ll be able to send the “reboot” message we were planning for this month. Fingers crossed. Stay well!
Cruzio was founded by people from Santa Cruz, and our staff is hired and trained right here, too. That makes Equal Access Santa Cruz a project of neighbors helping neighbors.
We’ve been building where the need is great
Our team just spent several weeks setting up connections for migrant labor housing communities east of Watsonville. Hundreds of children live there, and need internet for school. There’d been no internet at all prior to our arrival, so it was quite a job. Fortunately Cruzio’s fixed wireless technology — when conditions are right — can connect remote locations quickly and economically.
Residents pay just $15/mo, or even pay no fees at all, depending on their situation — thanks to generous donations, all from local sources. (You can help with the next project, see how.)
The homes were within sight of one of our Watsonville points of presence, and luckily had no large groups of trees, tall buildings, or mountain ridges in the way. (We generally love trees and mountains, but they can be trouble when we’re building our network.)
We wanted to have everything set so kids could get online right away. They’d already missed enough school.
This housing is occupied only from spring to fall, and families were gone for the winter. We wanted to have everything set for their return so kids could get online as soon as famillies returned. They’d already missed enough school.
We started work in early January. Families were due back by April 1st. So we had a short time frame to complete all the connections and wire up every one of 143 buildings in Buena Vista and its neighboring camp, Tierra Alta. From day one, it was go-go-go. Our infrastructure and system administration teams laid out the network plans — with networks, that means keeping track of hundreds of numbers and paths, both physical and logical. Then Adia Schamber and her Field Operations crew took over.
Construction started January 18th. Children would connect to their Zoom classes as soon as they moved in — if we finished in time. The schedule was tight.
And then it rained.
Remember the epic downpour in January?
We needed to hurry, so this rainstorm was a bummer…
Tony Guizar Orozco, who led construction at the camps, reported:
“A big challenge we faced while working on this project was getting all the physical roof and cable work done while it was pouring rain outside. We can’t do any roof work while it is raining, so when it began to come down, we had to halt the work on the roof and focus our attention on other work that we can do on the ground. Even in full rain gear, It is quite difficult to run exterior cable while it is raining, and especially difficult to terminate it.
Cam Kennedy, a co-worker, came up with the solution to use a rain canopy to shelter us from the rain while we worked. This allowed us to continue the cable work on the ground while waiting for an opportunity for the rain to stop and finish the roof work — a simple solution that allowed us to continue being efficient in less than ideal conditions. “
So we didn’t lose even one day of work to the rainstorm.
…but when the rain ended we had a rainbow
Rain was just one of the hurdles
Then there were windy days when getting on a roof didn’t seem like a good idea. And the complicated ballet of COVID: to keep chances of infection low, crews aren’t allowed to combine or trade personnel, so one person’s absence can ripple into a day’s lost work for several more people. It also leads to a litany of precautions and procedures causing multiple miniscule delays: “My mask broke, can you bring an extra?” “I left the hand sanitizer in the truck, wait while I go get it.” All that may seem quaint someday, but it’s been a very real part of our work this year.
Our county badly needs rain, but the lack of rain — aside from the one downpour — did help us finish our labor camp installation in record time. We were able to work almost every day. It also helped that the Buena Vista housing is empty for the winter, so our staff was able to move quickly without bothering people. Managers expected to finish about four houses a day; we ended up finishing 10 a day, and on one memorable afternoon, Tony messaged that he and the team had finishedfifteen.
But there was one last holdup…
Chris Frost brings hardware, but there weren’t enough brackets to keep routers off the floor
In the last half of March, as we were congratulating our team for their neat, efficient work and the fast internet our tests exhibited, it was time to do the last task. The wifi routers.
We like to mount our routers up high on a wall, securely fastened in place away from spills, toddlers, and pets — who can all be death to electronics, as we all know.Adia, our Field Operations Manager, had ordered the brackets with plenty of time — throughout the project she’d been careful to have equipment ready when it was needed.
But right at the end of the project, as we prepared for residents to return on April 1st with their kids, pets, and spills, our wall mounting hardware was delayed by the manufacturer.
On March 15th we were told the parts wouldn’t arrive until April 5th. That meant residents would find their routers on the floor when they moved in. Not acceptable! Adia called. Emailed. Pleaded. Got stern. The mounting hardware isn’t expensive, it’s not glamorous. It just didn’t, at that moment, exist. We tried to come up with alternative plans. But there was nothing as quick or as neat to install. So Adia kept after the manufacturer.
After weeks of pushing, at the last minute the manufacturer found some supply and shipped it to Cruzio. Tony and the crew rushed down to Buena Vista and buttoned everything up. And there it is today, about 140 houses nicely kitted out with top-of-the-line equipment.
Our fine team: Luis, Tony, Ignacio, and Thom
It takes a team to wire a village
With all our experience and training in the past several years, our team works well together. Chris Frost and James Hackett are overseeing the whole program, working with community members to identify and prioritize where we can do the most good. Alison Lowenthal and Mark Hanford architected the network, and Adia planned every installation down to the last detail. Her team — Tony, Ignacio Espindola-Hernandez, Luis Ruelas, and Thom Gilbert— spent weeks wiring every residence in the camp. The farmworkers are returning household by household, and they have high speed, reliable internet for the first time ever.
This isn’t your Grandpa’s internet — it’s fast!
Our network is a permanent installation, so it will outlast the COVID crisis and provide internet service for families for many years to come. And like our other fixed wireless services, we can upgrade gear when technology evolves.
Folks in the farm labor housing — like all our residential customers — don’t have to sign long contracts, so they’ll get the low-cost, high speed connections for just the months they need it. They’ll have fast speeds for uploads as well as downloads, great for Zoom calls and sending videos to friends, families, Instagram, whatever. We don’t collect and sell their data — or anyone’s — to marketing companies and we are net neutral so their viewing choices won’t be throttled. And our customer service is friendly, local, and bilingual.
There’s so much more to do
No sooner had residents started moving in to Buena Vista than we started getting messages like these: “My friend that lives in buena vista has great internet and lives in the middle of nowhere like me, can I get it too?”
But reaching such remote locations often requires expensive, all-new infrastructure. It’s going to be a challenge to continue finding funding for communities that are low-income, rural, or both. Cruzio continues to look for every way we can to expand, whether by accepting donations to subsidize low-income families or by working with local residents who have tall houses who can serve others in their neighborhood.
This work is not easy but it is rewarding. We’re already planning our next projects. Be a part of Equal Access Santa Cruz! Here’s how to donate. Everything helps!
Many Cruzio staff members have been working from home for over a year now.
Cruzio’s logo is a kitty, at a computer of course. And it’s based on our real life experience. During the pandemic, our cats often join us at work. So helpful!
Cam found that his cat, Fang, almost matched our logo.
Or, another approach:
Other cats— this is Molly — simply fill in where needed. Sorry, James. Seat taken.
When it’s meal time, the cat gets a little closer.
Hello Iasha. Remember a little thing called feed me now?
And drawers are not just for pencils. This is Fulton, who is “always sleeping on the job” according to his person, Chris Frost. Thoughtful to devote the whole desk drawer to comfortable cat naps!
Checking email in bed? So is Georgie, Carly’s foster kitten
And we’re going to sneak a pup in here. Ziggy’s watching his shows.
Sometimes a kitty’s just got to take a bath, gracefully but firmly, right on the keyboard
Or drift off to sleep, longing for the “return” of her person, and perhaps a nice dinner to boot
Cruzio’s logo is a cat, but we also love dogs. While working from home, Cruzio staff have been uploading pictures of their canine companions and we noticed a trend. What’s with dogs and blankets?
Yes, there is a dog in here:
It’s Murray!
Sometimes, Murray seems to be using the Force.
Ziggy also uses the Force, but is not yet achieving the Jedi Master level of calm. It’s been suggested that Ziggy is with the Dark Side, but we don’t buy it. He’s a good boy.
And then there’s Max’s dog Wasabi, who prefers the burrito, or rather the “dogrito,” blanket configuration
Ziggy is often ensconced in luxurious comfort but never seems calm
Back to Murray. In one of his many blankets. Murray has it down to an art
And as Murray’s person, Jesus, mentions, Murray will completely immerse himself in blankets, exposing only a sniffer to ensure no treats are missed. Extra points for the four-blanket configuration, the current record.
