Cruzio engineers are conducting urgent maintenance on infrastructure equipment that may disrupt connectivity for some Wireless Pro customers in the West Side of Santa Cruz. The maintenance will last approximately one hour.

Cruzio engineers have identified an issue that is causing connectivity issues for some customers at the Tannery Residences. Cruzio will be dispatching technicians to address the issue tomorrow morning 1/12/21. We appreciate your patience.

Cruzio engineers will be performing maintenance on components of our Wireless Pro infrastructure during this window. Customer downtime is not expected.

Main power is not yet restored to the infrastructure equipment serving some Live Oak Wireless Pro customers. Cruzio engineers will continue to monitor the situation and maintain the backup power unit until main power is restored to the site.

Cruzio engineers have implemented redundant backup power and affected customers are back online. Cruzio engineers will monitor the situation and maintain the backup power unit until main power is restored to the site.

Cruzio engineers are working to gain access to infrastructure equipment that is affected by an upstream power outage. Cruzio engineers will deploy backup power systems to restore and maintain connectivity for these customers. We will update this message as more information becomes available.

The previous status message had an incorrect start time. This maintenance is scheduled for next Wednesday, 1/13/2021 from 12:00AM to 2:00AM. No customer downtime is expected.

Cruzio engineers will be conducting general maintenance on our Wireless Pro infrastructure. Due to built in redundancy, no customer downtime is expected during this maintenance.

PGE has restored all power on the Westside and all services are back up and operational.

PG&E is reporting a power outage affecting Westside Santa Cruz, including downtown areas starting at ~7:15 AM. This may result in connectivity issues for customers using Wireless Pro and Dedicated customers in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.