Cruzio engineers have resolved the problem and affected customers are now back online.
11/26/2020 12:45PM – Wireless Pro service interruption for some customers in downtown Santa Cruz and Westside
Cruzio engineers are enroute to fix an issue affecting connectivity for some Wireless Pro customers in downtown Santa Cruz and the Westside. We will update this message as more information becomes available.
11/25/2020 7:30AM – Wireless Pro connectivity issues for some customers in Mid-Town, Live Oak, and East Side Santa Cruz [RESOLVED]
Cruzio engineers have resolved the issue and affected customers are now back online.
11/25/2020 6:30AM – Wireless Pro connectivity issues for some customers in Mid-Town, Live Oak, and East Side Santa Cruz
Cruzio engineers are en-route to resolve an issue affecting connectivity for some wireless pro customers in Mid-Town, Live Oak, and East Side Santa Cruz.
11/24/2020 6:00PM – DSL outage affecting some customers [UPDATE]
AT&T advises that they are continuing to look into a DSL service issue affecting a small number of circuits in our area. AT&T does not yet have a definitive estimated time of repair for this issue, but are working to restore connectivity to the remaining affected circuits.
11/24/2020 2:45PM – Email Delivery Delays [RESOLVED]
This issue is now resolved, and queued up inbound email is now being delivered to customer mailboxes.
11/24/2020 11:45PM – Email Delivery Delays
Engineers are investigating a problem upstream with delayed inbound emails for Cruzio email customers. Some of these emails may temporarily generate bounce errors for the sender. We will update this network status as more information becomes available.
11/20/2020 10:30AM – DSL outage affecting some customers [UPDATE]
AT&T is continuing to work on restoring connectivity for the remaining affected DSL circuits. Most circuits are back online, but we are aware of some circuits that have not had connectivity restored. AT&T has missed their estimated time of repair for these circuits, and AT&T has advised Cruzio that while they are working to bring the remaining circuits online, that they do not yet have an estimated time of repair.
We will continue to monitor the situation and update this network status as more information becomes available.
11/19/2020 1PM – Email service slowdown for some Cruzio email customers [RESOLVED]
Engineers are investigating an issue preventing some users from logging into Cruzio Webmail. We will update this network status as more information becomes available.
[Update] Engineers have isolated the problem and all email services should be up and operational.
11/19/2020 12:35PM – Email service slowdown for some Cruzio email customers
Engineers are investigating an issue preventing some users from logging into Cruzio Webmail. We will update this network status as more information becomes available.