This issue is now resolved.

Email customers will be unable to send or receive email due to a problem upstream. Engineers are working on the issue. All email will be queued up for delivery once the problem is resolved. This issue is not affecting hosted email mailboxes.

Cruzio engineers will be conducting maintenance on equipment that serves a handful of Wireless Pro customers in Live Oak and the midtown area of Santa Cruz. This maintenance window will last from 10pm through 12pm tonight, but actual downtime will be a few minutes throughout this window.

Connectivity was restored once PG&E service resumed in the affected areas.

Our upstream email partner reported and resolved a momentary issue with the ability to sign in via webmail and email programs. This only affected non-hosted email mailboxes. All email was queued up for delivery and will begin distributing to mailboxes now.

PG&E is reporting a power failure affecting multiple sections of the City of Santa Cruz. This will result in connectivity issues for customers in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

The maintenance work is now completed.

Cruzio engineers will be conducting emergency maintenance at 2030 North Pacific building between 10AM-2PM today. There may be downtime during this window for some customers at this location.

Cruzio engineers are aware of equipment problems in northern downtown causing intermittent connectivity for a handful of Customers. This issue is only affecting Santa Cruz Fiber customers. We’ll be conducting repairs as soon as possible.

Cruzio engineers have resolved the issue and all affected customers should be online.