Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside and Downtown Santa Cruz on Tuesday 8/4/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window. Update: Engineers have completed this work and all services should be up and operational.
8/4/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Westside and Downtown Santa Cruz
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside and Downtown Santa Cruz on Tuesday 8/4/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
7/30/2020 6:20PM – Email service interruption for some Cruzio email customers [RESOLVED]
The issue preventing some Cruzio email customers from sending or receiving messages has been resolved.
7/30/2020 5:15PM – Email service interruption for some Cruzio email customers
Engineers are investigating a problem that’s preventing some Cruzio email customers from sending or receiving. Inbound emails will be queued up for delivery once the issue is resolved.
7/28/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Westside Santa Cruz [COMPLETED]
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside Santa Cruz on Tuesday 7/28/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
Update: Engineers have completed this work and all services should be up and operational.
7/28/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Westside Santa Cruz
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside Santa Cruz on Tuesday 7/28/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
7/28/2020 9:30PM – Maintenance for some Wireless Pro Customers in DeLaveaga, downtown Santa Cruz and 41st Ave areas
Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the DeLaveaga, downtown Santa Cruz and 41st Ave areas. We will update this post as more information becomes available.
7/28/2020 6:45PM – Emergency maintenance for some DSL customers [RESOLVED]
This maintenance was completed earlier today, and all affected circuits should now be back online. If you are still having connectivity issues, please powercycle your modem, and contact Cruzio support if you’re still offline.
7/28/2020 12:45PM – Emergency maintenance for some DSL customers
Some DSL customers are experiencing connectivity issues this morning, and Cruzio engineers will be performing maintenance on affected hardware to resolve the issue. Some additional DSL customers that are currently online will be temporarily offline as we conduct this maintenance, but downtime will be brief.
7/23/20 10:00AM – 12:00PM – Maintenance for some Wireless Pro customers in downtown Santa Cruz
Cruzio engineers will be conducting maintenance on equipment that serves some Wireless Pro customers in the downtown Santa Cruz area. Downtime will be minimal during this window.
