Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz.
This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.
We expect actual customer downtime to be less than 5 minutes.
Cruzio engineers have completed deploying emergency equipment to restore services for Wireless Pro and Dedicated Wireless customers in the Watsonville area.
Cruzio engineers have determined that the cause of the issue is a cut fiber line. Cruzio engineers are still currently working to implement a fix as quickly as possible. We will update this network status as further information becomes available.
Cruzio engineers have determined that the cause of the issue is a cut fiber line. Cruzio engineers are working to implement a fix as quickly as possible. We will update this network status as further information becomes available.
Cruzio engineers are investigating a service outage affecting some wireless and dedicated wireless customers in Watsonville. We will update this status message as more information becomes available.
Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity.
Some wireless pro customers located at DeLaveaga and the downtown Santa Cruz area, as well as customers fed from that equipment, are currently down and Cruzio engineers are investigating. There is no ETA at this time, but we will continue to update this network status message as more information becomes available.
Cruzio engineers have resolved the issue that was causing sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz. If you continue to experience any connectivity issues, please contact Cruzio customer service.
We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.
Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz. This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.
This maintenance should last about an hour as of 2:15PM.
