Some Wireless Pro customers around the east side area of Santa Cruz are offline and Cruzio engineers are dispatching out to resolve the issue.

Cruzio engineers will be conducting maintenance on equipment that serves some Wireless Pro and Dedicated customers in Watsonville. This maintenance window will take place on June 4th between 10am to 1pm. Total downtime is expected to last only a few seconds.

The emergency maintenance has been completed and downtime should have been less than 10 minutes. If you are still experiencing any problems with your fiber service, please contact Cruzio.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve issues with networking equipment that serves customers in the downtown Santa Cruz area on Fiber services. This will affect customers with Fiber services. This will not affect Velocity, DSL, or Wireless services. This maintenance is scheduled for Wednesday, June 3rd, 2020 at 5:00am PST to 7:00am PST. Expected customer downtime will be 5-10 minutes on several occasions within this window.

Cruzio engineers have resolved the problem, and all affected customers are back online as of 8:31 AM.

Cruzio engineers are aware of an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz and are rolling out a fix. We will update this status message as more information becomes available.

Cruzio engineers have resolved the problem, and all affected customers are now back online.

Cruzio engineers are looking into an issue affecting connectivity for some Wireless Pro customers in downtown Santa Cruz and the surrounding area. No other services are affected.

Cruzio engineers have implemented a fix that we will monitor throughout the night. If further action is needed it will be taken when it is safe to do so. We appreciate your patience.

Cruzio engineers are continuing to look into an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz. We will update this status message as more information becomes available.