Cruzio technicians are currently working on an issue with equipment at one of our mountaintop sites. This will affect business broadband and enterprise customers in South Bay area and Santa Cruz Mountains. We apologize for any downtime. We are currently working on the problem.

The issue affecting our email customers ability to log in via webmail and retrieve new email in their webmail/email client has been resolved as of 1:37 PM.

A small subset of email customers are experiencing issues logging in via webmail and retrieving new email in their webmail or email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.

Engineers will be performing maintenance on hardware that serves a subsection of our DSL customers starting Wednesday night at 11:59PM, and ending at 6AM Thursday morning to repair an issue. Downtime will be less than two hours total during this window for affected customers. This maintenance will not affect our other services, including Velocity.

There may be a period of downtime for some customers due to building maintenance affecting power at one of our distribution sites. Engineers are working to keep downtime to a minimum while this work is being performed.

Update: Engineers have completed this work and all services should be up and operational. 

Engineers are investigating an issue affecting connectivity for some DSL customers. Other services, including Velocity, are not affected by this issue.

There may be a period of downtime for some customers due to building maintenance affecting power at one of our distribution sites. Engineers are working to keep downtime to a minimum while this work is being performed. 

We will update this network status once that work is complete and all services have been restored.

Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside Santa Cruz on Tuesday 7/14/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.

Update: This work has been completed and all services have been restored.

Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Westside Santa Cruz on Tuesday 7/14/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.

Engineers will be performing maintenance on hardware that servers Cruzio email customers on 7/8/2020 between 9PM and 3AM. There will be brief periods of downtime during this maintenance, but all email will be saved and queued for later delivery.

Update: This work has been completed and all services have been restored.