Cruzio engineers have scheduled an emergency maintenance window to replace networking equipment that serves customers in the Downtown, Ocean Street, Beach Flats, and West Cliff areas of Santa Cruz.
This will affect customers with Wireless, Certified, Dedicated, and Enterprise Broadband access services.
This maintenance window has been scheduled for Tuesday, December 17th 2019 at 11:00PM-11:59PM (23:00-23:59).
We expect actual customer downtime to be about 5 minutes.
We are aware of an outage affecting one of our Wireless Pro broadcasting sites that serves customers in Westside Santa Cruz, Beach Flats, Seabright, and Twin Lakes. Cruzio technicians are currently rolling out to diagnose the issue.
Update: This is resolved. As of 4:00 AM, our equipment has been restored and all affected customers should be back online.
Our upstream email partner will be conducting server maintenance on hardware that serves non-domain hosted email. This maintenance will last until Monday, and some non-domain hosted email customers may notice intermittent slowdowns when accessing email. In addition, this maintenance may cause intermittent disconnects on Saturday morning for a small section of those users.
The Webmail login page issue affecting Cruzio email services has been resolved. If you are still experiencing any issues with your email service, please contact Cruzio customer service for assistance.
Engineers are working on an upstream issue affecting the Webmail login page for Cruzio email customers. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when have further information.
Some Fiber customers were experiencing an issue with no connectivity.
Our engineers were able to isolate and resolve the problem. If you are still not online, please restart your Gigacenter, or your Router (if you do not rent from us). You can do this by unplugging the power cord from the wall, leaving this unplugged for 15 seconds, and then plugging it back in.
Once your Power, Broadband, and Service light are on green: Internet should be restored. (Other devices may have different status indicators)
If this does not restore your service, please give our customer service line a ring, and we will get back to you as soon as possible.
Between 10:05PM and 11:00PM, an issue with our core routers caused service-impacting disruption to many Cruzio customers with Fiber, Wireless, Certified, Dedicated, and Enterprise access services.
At this time all services have been restored. If you are still experiencing connectivity issues please contact our technical support.
Cruzio engineers have completed their work and Wireless customers in Eastside Santa Cruz should now be back online.
Some customers in the Eastside Santa Cruz area with Wireless, Certified, Dedicated, and Enterprise access service will see a brief downtime as we cycle battery backup equipment at our main service distribution site.
Cruzio engineers have completed their work and Wireless customers in Beach Flats and Westside Santa Cruz should now be back online.
