This maintenance is now done.  All Legacy DSL customer services are working as normal again.

The servers that provide connectivity to Legacy DSL customers are scheduled to be moved this morning.  This may cause a few customers to lose connectivity during the maintenance.  We expect the downtime to be brief.

This will only affect customers with Legacy DSL.

We have concluded the engineering test.  All customer traffic is now routing out to the internet properly.

Cruzio engineers have scheduled a maintenance window for testing networking equipment that feeds customers on our enterprise, broadband, colocation, coworking, domain hosting, and email networks.

This maintenance window is scheduled for 11:00pm on Monday, June 4th until 2:00AM on Tuesday, June 5th, 2018. We expect extremely short customer downtime as our network switches to an alternate path during testing.

This network interruption will affect all Cruzio customers with exception of those using our Velocity DSL product.

Web hosting server host4 (host4.cruzio.com) has been restarted for some emergency maintenance. This only effect customers with web hosting services on host4.  The server will return to normal operation in a few minutes.

Any mail sent while the server is down will be queued and delivered once the restart process is complete.

The failed hardware has been replaced and upgraded. All services should now be restored. It may take a few minutes for all back-logged email to queue up and be delivered, but any mail sent while services were down should be delivered shortly if not already. This should have only effected email for customers with web hosting services on Host7 and is not part of the email upgrade that has been happening this week.

Web hosting server host7 has experienced a hardware failure. Engineers are currently working to rebuild the failed hardware, but do not have an ETC yet. Any mail sent during this time will be queued up and delivered once the server is back online. This should only be effecting customers who have web hosting services on Host7.

Cruzio engineers are currently working to resolve an issue with our Plesk web hosting server Host 7. We will update this network status with additional information as it becomes available.

As of Wednesday, 5/23 at 5pm, we have completed the upgrades to our email server and the new and improved webmail service is now active.

Some people may notice that their mail clients and devices are not able to connect to the new server. Please restart your modem, router, and computer to ensure that your connection is routing to the correct mail server. You can also see our frequently asked questions page if you need any additional information about this upgrade – https://cruzio.com/2018/02/cruzio-email-upgrade-faq

We appreciate your patience during this period.

At 7.30PM we have started upgrading to our new email service.

During the process of the email upgrade, you may notice a few oddities in your mailbox. We are still in the process of syncing old servers with the new servers. Once the upgrade has been completed, everything should return to normal. Rest assured, all mail is safe.

We expect the upgrade to be completed tomorrow by 10am.

We appreciate your patience during this period.