Our previously scheduled network test between 11pm and 2am on 5/16-5/17 is complete. There was a brief period of time between 11pm and 12am where some customer may have had trouble reaching some internet sites. We apologize for the inconvenience.
05/02/2018 12:05PM – Webhosting server host4 restarting
Web hosting server host4 (host4.cruzio.com) has been restarted for some emergency maintenance. This only effect customers with web hosting services on host5. The server will return to normal operation in a few minutes.
Any mail sent while the server is down will be queued and delivered once the restart process is complete.
05/02/2018 11:30AM – [RESOLVED] Legacy DSL connectivity issues
The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.
05/02/2018 10:30AM – [RESOLVED] Legacy DSL connectivity issues
The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.
05/02/2018 3:05AM – [RESOLVED] Network wide maintenance
We have completed our network maintenance. All customer traffic is back to normal.
05/01/2018 10:30PM – Network wide maintenance
Cruzio engineers have scheduled a maintenance window for the networking equipment that feeds customers on our enterprise, broadband, colocation, coworking, domain hosting, and email networks. This window will end at 3:00AM 5/2/2018.
We expect extremely short customer downtime as networking protocols converge and install routes.
This network interruption will affect all Cruzio customers with exception of those using our Velocity DSL product.
04/20/2018 10:30AM – [RESOLVED] Wireless Pro outage in north Scotts Valley
This outage has been resolved.
04/19/2018 7:30PM – Wireless Pro outage in north Scotts Valley
Networking equipment that feeds customers in the north Scotts Valley area is currently down. We are investigating a resolution.
04/05/2018 8:45AM – Downtown Santa Cruz broadband outage
We have resolved the hardware malfunction which affected Wireless Pro, and Dedicated Broadband customers in the downtown Santa Cruz area.
04/05/2018 5:51AM – Downtown Santa Cruz broadband outage
There is currently a network outage affecting some downtown Santa Cruz Wireless Pro and Dedicated Broadband customers. Cruzio engineers are currently investigating.