Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers in the Felton area. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.

The Cruzio Account Center should now be back up and available.

There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience.

A faulty piece of hardware has been replaced on host10 and all services should now be restored. Any mail sent during this period has been queued up and should be delivered shortly if not already. This should only have effected customers with web hosting services on host10.cruzio.com.

We are currently experiencing a hardware failure with web hosting server host10.cruzio.com. This will effect anyone who has shared web hosting services on host10, but no one else. Any mail being sent to customers on this server will be queued and delivered once we have services restored. This status will be updated when we have more information.

At this time we’ve resolved the issue, email should be getting sent as usual now.

Starting around 11:30 one of our shared web hosting servers started experiencing issues.  Our engineers are working to resolve the issue. During this time all emails will be queued, and will be sent once repairs are completed.  This only affects customers on Host 11. We appreciate your patience.

Cruzio Internet is aware of a phishing email that began circulating to our customers early Sunday. The email has a subject line of “Important Notice”, states that the customer is past-due on their bill, and provides a fraudulent link to sign in with their login credentials. This email is not from Cruzio Internet and can be deleted. If you have entered your information into their form, please visit our password reset page at https://tools.cruzio.com/forgot/, or contact Cruzio customer service for assistance at 831-459-6301.

We will be performing some emergency network maintenance for customers in the Downtown Santa Cruz area at midnight on Wednesday 3/20.  We expect customers to be down for less than a minute.

PG&E has restored power to our gear in Westside Santa Cruz.