The issues with webhosting service Host7 have been resolved. Queued mail is being delivered, and all should be functioning normally. We appreciate your patience.

We are currently experiencing issues with webhosting server host7. All email will be queued and delivered once the issue is resolved. This will only affect domains on Host7. Thank you for your patience.

Around 9:05pm the power was restored to the downtown distribution buildings in question. All business broadband customers should be up and running back to normal within a few minutes.

Thanks again for your patience.

This evening PG&E reported a major power outage around the downtown Santa Cruz area. Unfortunately, this affects some buildings in which Cruzio houses our radio distribution equipment. Cruzio technicians are actively working on a solution.

This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers.

We apologize for the inconvenience, and are actively working on repairs.

It looks like our upstream provider was being hit by a distributed denial of service attack, but has managed to mitigate the attack and restore services. If you are on legacy DSL and still having trouble, you may need to power off, wait a few seconds, then start your DSL modem.

Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it.

Cruzio engineers had to repair a failed piece of core networking equipment which resulted in a few minutes of down time for some customer. All repairs have been complete and all services should now be restored. We apologize for the inconvenience. The following areas may have been effected:

Harvey West
Midtown Santa Cruz
Seabright
Live Oak

As of 6:10pm on Jan 25th Cruzio’s primary fiber pathway has been restored. All traffic should be flowing normally. There will be some scheduled maintenance over the next week or so to finalize repairs and make the temporary fiber fix permanent.

Our upstream fiber provider has informed us that the cause of the outage is a slide that has destroyed multiple infrastructure pathways including Cruzio’s fiber, PG&E power lines, as well as destroying a road.

There is currently no ETA for repair, although crews are on-site and will be working around the clock to restore services

We will update this status as new information becomes available.

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area.  This is most likely due to a fiber cut.

Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved.  We will update this as soon as we can.

This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.