As of Wednesday, 5/23 at 5pm, we have completed the upgrades to our email server and the new and improved webmail service is now active.
Some people may notice that their mail clients and devices are not able to connect to the new server. Please restart your modem, router, and computer to ensure that your connection is routing to the correct mail server. You can also see our frequently asked questions page if you need any additional information about this upgrade – https://cruzio.com/2018/02/cruzio-email-upgrade-faq
We appreciate your patience during this period.
At 7.30PM we have started upgrading to our new email service.
During the process of the email upgrade, you may notice a few oddities in your mailbox. We are still in the process of syncing old servers with the new servers. Once the upgrade has been completed, everything should return to normal. Rest assured, all mail is safe.
We expect the upgrade to be completed tomorrow by 10am.
We appreciate your patience during this period.
Our previously scheduled network test between 11pm and 2am on 5/16-5/17 is complete. There was a brief period of time between 11pm and 12am where some customer may have had trouble reaching some internet sites. We apologize for the inconvenience.
Web hosting server host4 (host4.cruzio.com) has been restarted for some emergency maintenance. This only effect customers with web hosting services on host5. The server will return to normal operation in a few minutes.
Any mail sent while the server is down will be queued and delivered once the restart process is complete.
The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.
The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.
We have completed our network maintenance. All customer traffic is back to normal.
Cruzio engineers have scheduled a maintenance window for the networking equipment that feeds customers on our enterprise, broadband, colocation, coworking, domain hosting, and email networks. This window will end at 3:00AM 5/2/2018.
We expect extremely short customer downtime as networking protocols converge and install routes.
This network interruption will affect all Cruzio customers with exception of those using our Velocity DSL product.
This outage has been resolved.
Networking equipment that feeds customers in the north Scotts Valley area is currently down. We are investigating a resolution.
