Cruzio technicians have identified the issue as a bad power cable. The fix requires us to re-run several hundred feet of cable. Cruzio will re-dispatch to the Weston area when the weather clears some. At the moment, it’s supposed to clear up Monday morning 3/14, which is when crews are currently scheduled to complete the repairs. Weather-permitting, we’ll start repairs sooner. Updates will be added to this status as we receive them from the field crews. We appreciate your patience.

Cruzio technicians were dispatched to the Weston area this afternoon. We’ve exhausted the daylight for today, but will be returning tomorrow morning (3/12) between 9am and 10am to continue the repair work. We apologize for the inconvenience. We will amend this status as we receive updates.

Cruzio's wireless equipment on the Weston Road area is currently without power. We have technicians on-site and actively working to resolve this issue. This will only effect Business Broadband customers off of the Weston AP. We apologize for the inconvenience, and will update this status again as soon as the issue is confirmed to be resolved.

All secondary mailbox services have been restored. Any mail sent during this outage has been queued up and should be delivered shortly if not already. We apologize for the inconvenience.

We are currently working on a server that hosts email for non-cruzio and non-webhosting email addresses. If you have a cruzio.com email or an email address hosted with one of our web hosting servers this should not effect you. We expect services to be restored for secondary mailboxes very shortly. Any mail sent during this time will be queued and delivered once the services are restored.

NOC Engineers have resolved the DSL outage that was effecting a small number of DSL customers. All systems are now up and operational. We apologize for any inconvenience.

We are currently experiencing a DSL outage that is effecting a small number of our  DSL customers. Engineers are currently looking into this issue and our approximate resolution time as of 10:54 am is 30 minutes .

Web hosting server host4.cruzio.com has run into a problem that requires us to reboot in order to fix it. It should be back up in a few minutes and in the meantime any mail sent to customers on this server will be queued up and delivered once services are restored. This should only effect customers with web hosting accounts on this particular server and no one else. Services should be back very soon and possibly by the time this message is delivered. If any complications arrive, updates on this status will be posted.

An email server had to be rebooted to clear a stuck process. At 4:00am the server was back up back up and all services are restored. Any mail sent during this down time has been
queued up and will be delivered shortly, if not already. Thank you for
your patience. Ya’ll have a great Monday!!!

Web hosting server host6.cruzio.com has finished rebooting, and the server is now back online. This only affected customers with web hosting services on host 6 Any mail sent during this time was queued and delivered. We apologize for any inconvenience.