We have resolved the issue affecting Wireless Pro customers in the Chaminade and Live Oak area. All Wireless-Pro customer services have been restored. We appreciate your patience while we mitigated the issue.
This issue only affected customers on our Wireless Network. Velocity, DSL, and dialup were not affected.
Cruzio Internet’s wireless network is experiencing a Wireless Pro outage, this is affecting Wireless Pro customers on Cruzio’s wireless network. The affected locations are portions of the Chaminade and Live Oak area. Engineers are out in the field working to resolve the issue and we should be able to provide updates shortly. We apologize for the inconvenience.
Web hosting server host6.cruzio.com is being rebooted to fix a stuck process. It should be back up within a few minutes. This should only effect web hosting customers with services on host6 and any mail sent during the reboot will be queued up and delivered once the server is back online.
Web hosting server host6.cruzio.com was rebooted to clear stuck processes. This only affected web hosting customers with services on host6. Services have now been restored and any Emails queued up are being delivered. We apologize for any inconvenience. Thanks for your patience.
Our maintenance on our core network and routing hardware has completed. All customer access services have been restored.
Web hosting server host1.cruzio.com is being rebooted to fix a stuck process. This should only effect customers with web hosting on server host1.cruzio.com. Any mail sent during this time will be queued up and delivered once the server is restored.
Our upstream provider was doing emergency maintenance which was not intended to interrupt service. They have managed to finish repairs and restore services.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
We have escalated to our upstream provider, who are working on a fix for the issue.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
Cruzio engineers have resolved the issue with email domain skyhighway.com as of around 9:10am this morning 6/11/17. Email accounts are accessible as normal, and mail is sending and receiving. All queued mail is being delivered as well. We appreciate your patience.
As of this morning around 7:45am 6/11/17, our email domain Skyhighway.com began experiencing issues. As of now, customers using Skyhighway.com email addresses cannot access, send, or receive email. All incoming email is being queued up for delivery. This has been escalated to our network engineers, and this status will be amended as we receive updates. We appreciate your patience.
