All of the mailboxes that were inaccessible yesterday 11/1 are now up and running and all can send and receive new email. However the pre-existing email needs to be restored from backup and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this.

Unfortunately the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary @cruzio.com mailbox to reset your passwords, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.

If you are unable to access the primary cruzio.com mailbox please call us and we will give you a temporary password which will allow you to log directly and change the password.

Thank you again for your patience and apologies for this inconvenience.

Skyhighway.com and rattlebrain.com are now able to send and receive email along with the other secondary mailbox domains. However the password files for skyhighway and rattlebrain were corrupted and we have had to issue customers new passwords on those two domains. You can reset your password by going to http://members.cruzio.com/newadmin/ and logging in with your cruzio.com email address and password.

We are still working on restoring all mail which may take the remainder of the week.

Engineering is still currently working to restore secondary mailboxes. The following domains are currently accepting new mail:

baymoon.com
calcentral.com
cruziolatino.com
ebold.com
elgatito.com
icogitate.com
rattlebrain.com

Old mail on these domains is being restored from backup and could take several days to finish restoring all folders.

We are still working to restore the following domains:

rattlebrain.com
skyhighway.com

Cruzio engineers are still working to restore customer service to the secondary email mailboxes.

We are currently working to restore customer access to new / unread emails on the server, and then restore old / cached emails from backups once that is done.

Cruzio engineers are currently working to resolve a problem with the secondary mailbox servers.  These include emails that end in baymoon, calcentral and skyhigway.

These secondary mailboxes are currently unavailable, however any mail sent during this time will be queued up and delivered once services are restored.

We are currently working to resolve a problem with the secondary mailbox servers. Secondary mailboxes will be unavailable momentarily, how ever any mail sent during this time will be queued up and delivered once services are restored.

Rebooting web hosting server host7.cruzio.com to fix a stuck process. This should only effect customers with web hosting services on host7. Any mail sent during this time will be queued up and delivered once the server comes back up.

Slowness and general inability to reach many popular websites today is being caused
by a massive “distributed denial of service” (DDoS) attack on DYN, a large DNS provider.
Popular sites like Netflix, Reddit, Twitter and many others are involved. This is
outside of Cruzio's network, so we don't have an estimated time of resolution, but
you may read this article for more information - http://www.usatoday.com/story/tech/2016/10/21/cyber-attack-takes-down-east-coast-netflix-spotify-twitter/92507806/

All services have been restored on host4. Mail that has been queued up during the reboot and should be delivered shortly if not already.

We are rebooting host4.cruzio.com to fix a stuck process. This should only take a few minutes and any email sent during that time should be queued and delivered once the services are restored. This message will be updated as soon as we have finished rebooting. Thank you for your patience.