At 10pm this evening, the generator that is powering Cruzio’s internet gear in the Weston Road area will be shut off to conserve fuel. It will be turned back on at 6am tomorrow morning. This will continue until power has been restored to the site where the generator is located. This only affects Business Broadband customers in the Weston Road area. We appreciate your patience.

There is currently a confirmed power outage in the Harvey West area of Santa Cruz which is effecting internet access for some Business Broadband customers. Power is estimated to be restored by PG&E with the next few hours. We appreciate your patience.

There is currently an outage at one of our wireless sites in the East San Jose/Oakland Road area. This outage only affects Cruzio customers in this area. Engineers are investigating the cause of the outage. This status will be added to as we receive updates. Thank you for your patience.

The issues with webhosting service Host7 have been resolved. Queued mail is being delivered, and all should be functioning normally. We appreciate your patience.

We are currently experiencing issues with webhosting server host7. All email will be queued and delivered once the issue is resolved. This will only affect domains on Host7. Thank you for your patience.

Around 9:05pm the power was restored to the downtown distribution buildings in question. All business broadband customers should be up and running back to normal within a few minutes.

Thanks again for your patience.

This evening PG&E reported a major power outage around the downtown Santa Cruz area. Unfortunately, this affects some buildings in which Cruzio houses our radio distribution equipment. Cruzio technicians are actively working on a solution.

This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers.

We apologize for the inconvenience, and are actively working on repairs.

It looks like our upstream provider was being hit by a distributed denial of service attack, but has managed to mitigate the attack and restore services. If you are on legacy DSL and still having trouble, you may need to power off, wait a few seconds, then start your DSL modem.

Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it.

Cruzio engineers had to repair a failed piece of core networking equipment which resulted in a few minutes of down time for some customer. All repairs have been complete and all services should now be restored. We apologize for the inconvenience. The following areas may have been effected:

Harvey West
Midtown Santa Cruz
Seabright
Live Oak