As of 6:10pm on Jan 25th Cruzio’s primary fiber pathway has been restored. All traffic should be flowing normally. There will be some scheduled maintenance over the next week or so to finalize repairs and make the temporary fiber fix permanent.

Our upstream fiber provider has informed us that the cause of the outage is a slide that has destroyed multiple infrastructure pathways including Cruzio’s fiber, PG&E power lines, as well as destroying a road.

There is currently no ETA for repair, although crews are on-site and will be working around the clock to restore services

We will update this status as new information becomes available.

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area.  This is most likely due to a fiber cut.

Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved.  We will update this as soon as we can.

This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.

Outage resolved for our customers fed from our DeLaveaga access point. Thank you for your patience, we apologize for the inconvenience.

Technicians are in route to reboot the switch for our DeLaveaga access point.

Due to inclement weather and 50mph winds, customers fed off our DeLaveaga access point are experiencing an interruption of service currently. Service to these areas are feed from one of our mountain tops and the rains and winds are interfering with the signal. We expect services to return to normal after the storm passes.

Web hosting server host6 is being rebooted to clear a stuck process. Any mail sent during this time should be queued up and delivered once services are restored. I anticipate that the server should be up again shortly after this network status is posted.

Web hosting server host7.cruzio.com is now back up and all services are restored. Any mail sent during this downtime has been queued up and will be delivered shortly, if not already. We apologize for any inconvenience this may have caused on your Tuesday morning and have a great day.

Web hosting server host7.cruzio.com is being rebooted to clear stuck processes. Services are expected to be down for approximately 10 minutes. This will only affect web hosting customers with services on host7. Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are running. Thanks for your patience.

Due to an ongoing PG&E power outage from this weekend’s storm, customers in the Weston Road area of Scotts Valley will be subject to internet outages every evening from 10:00PM to 6:00AM. There is a third-party owned and operated generator onsite that powers our gear, and to conserve fuel and power usage, the generator will be turned off at 10:00PM, and turned back on at 6:00AM.

This will continue through this Friday 1/13/17.  We will amend this status as we receive updates.