2015-11-22 @ 9AM – slow speeds due to fiber outage [RESOLVED]
Fiber crews have located and repaired the break in the fiber as of this morning of Sunday, 11/22
All service should be restored to normal expected speeds.
11-22-2015 @ 8:15am Radio Issues For 2030 N. Pacific
11-22-2015 @ 8:15am Radio Issues For 2030 N. Pacific
Cruzio technicians discovered an issue with the radio that feeds our equipment at 2030 n. pacific. We are actively working on a solution now.
This will only affect customers in the 2030 n. pacific building in downtown Santa Cruz, we apologize for any inconvenience.
11-21-2015 @ 4:25pm Slow Speeds due to Fiber Outage
Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
11/21/15 @ 4:20pm – Host6 Webhosting Server Reboot Complete
11/21/15 @ 4:20pm – Host6 Webhosting Server Reboot Complete
Webhosting server Host6 has been rebooted and all processes are running normally. We appreciate your patience
11/21/15 @ 3:46pm – Host6 Webhosting Server Rebooting
11/21/15 @ 3:46pm – Host6 Webhosting Server Rebooting
One of our web hosting servers, Host6, needs to be rebooted due to a stuck process. This will only affect customers with domains on Host6, and should only last a few minutes. We appreciate your patience. This status will be updated upon completion. Thank you for your patience.
11/20/15 @ 8:15am – Host7 Webhosting Server Reboot Complete
11/20/15 @ 8:15am – Host7 Webhosting Server Reboot Complete
Webhosting server Host7 has been rebooted and all processes are running normally. We appreciate your patience
11/20/15 @ 7:47am – Host7 Webhosting Server Rebooting
11/20/15 @ 7:47am – Host7 Webhosting Server Rebooting
One of our web hosting servers, Host7, needs to be rebooted due to a stuck process. This will only affect customers with domains on Host7, and should only last a few minutes. We appreciate your patience. This status will be updated upon completion. Thank you for your patience.
2015-11-19 – slow speeds due to fiber outage [RESOLVED]
Fiber crews have located and repaired the break in the fiber as of Friday 11-19
All service should be restored to normal expected speeds.
2015-11-19 @ 4:35PM – slow speeds due to fiber outage
Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
2015-11-18 @ 12:00AM – Backhaul connectivity issues [UPDATE]
Cruzio engineers have deployed a temporary fix for this issue, to restore customer connectivity to the affected areas.
There may be additional brief downtime (less than 1 minute) later today as we implement a permanent solution.
